We provide IT Staff Augmentation Services!

Help Desk Analyst Resume

2.00/5 (Submit Your Rating)

VA

Hire Now

TECHNICAL SKILLS:

Software Applications: MS Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word) Active Directory, Remedy, Lotus Notes, Call Pilot, Mainframe, Blitzdocs, Carbon Copy, RSA Soft and Hard Token, RSA Authentication Manager, Remedy ticketing system

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps;

Network: Running cables, troubleshooting connections, activating ports

Support: Help desk escalation and documentation on ticketing system, customer service support.

PROFESSIONAL EXPERIENCE:

Confidential, VA

Help Desk Analyst

Responsibilities:

  • Provided phone support to on - site and off-site Confidential Mac employees, averaging 80-100 calls a week
  • Responsible for managing the service desk open ticket report. Gathering required contact information from end users, and assigning tickets to the appropriate resolver groups
  • Installed and uninstalled applications for users with administrator rights daily by remote controlling into a user’s computer
  • Provided Level 1 phone support to 6000+ users
  • Troubleshot issue with CISCO VPN and RSA Soft and Hard tokens
  • Managed accounts in Active Directory
  • Troubleshot issue with CISCO VPN and RSA Soft and Hard tokens
  • Performed software installation via SCCM
  • Printer Installation and mapping
  • Supported HP Elite Books and Folio 9470m laptops
  • Used Remedy 7.5 to log work orders and incidents as well as show users how to submit service requests
  • Provided support for various software/applications including Lotus Notes, Sametime, Softphone, AnyConnect, WinZip, MSOffice 201o, Internet Explorer 9, Notes Domino, Application Catalog, Snagit, and Configuration Manager 2012 Remote Control

Confidential, MD

Sales Associate

Responsibilities:

  • Restock 16 shelves with merchandise daily as to make sure items are easily accessible for customers.
  • Unload truck of 1,500 pieces to refill the store with merchandise, weekly.
  • Assist in the management of store surveillance

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship