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It Helpdesk Support  Resume

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TECHNICAL SKILLS:

  • Windows 7, 8 & 10
  • Basic Microsoft Active Directory
  • Malwarebytes
  • Wireless Solutions
  • Technical Troubleshooting
  • Hardware Configurations
  • Software Installs
  • LAN Connectivity
  • Problem Diagnosis
  • Phone & Online Support
  • User Training/Support
  • Customer Service

PROFESSIONAL EXPERIENCE:

IT Helpdesk support

Confidential

Responsibilities:

  • I worked with Confidential as a Part Time IT personnel providing over the phone and on site IT support.
  • I helped Confidential to build a Windows operated computer network for better continuity and simplicity to reduce everyday IT costs.
  • I worked with Confidential from a single branch with about 30 employees to a very well - known and technology company with over 80 employees in Kabul.

IT Helpdesk

Confidential

Responsibilities:

  • provide IT support for 250+ number of diverse users internationally handle an average of 20 calls per day prioritized and escalate issues where required installed, configured and modified hardware and software to ensure optimal performance of the systems. planned for training sessions for new and existing users monitored, logged and track all phases of help desk support
  • n call 24/7 help desk

IT Helpdesk

Confidential

Responsibilities:

  • responsible for all systems, help desk, reporting to IT Manager
  • Worked with Network Engineers to design and deploy a fully meshed network in Afghanistan local offices
  • Expanded helpdesk operation to 24/7 coverage.
  • Worked with Internet Service Providers to design and deploy low cost and reliable internet solution for Afghanistan Low cost offices that saved company up to $50,000 annually.

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