Global Production Support Manager Resume

SUMMARY:

Information technology professional with over 18 years’ experience in building and maintaining strong relationships with Business Partners, third party vendors, Senior Executives and IT. Expertise in leading cross functional teams of technical analysts supporting various applications and implementations. Strong analytical, organizational, and interpersonal skills with positive history of project and incident management. Proven strong leader with excellent work ethic.

AREAS OF EXPERTISE:

Lean Six Sigma Green Belt
Incident Management
Knowledge of SDLC
ITIL V3 Foundation Certified
Project Management Tools
Leadership & Team Building
Motivational Leader
Verbal & Written Communication
Analytical Skills
Multitasking
Supply Chain
Associate of Quarter Award

PROFESSIONAL EXPERIENCE:

Confidential

Global Production Support Manager

Responsibilities:

Tier 2 Support group for Supply Chain consisting of 6 associates and contractors. Responsible for working with onshore and offshore Tier 1 and Tier 3 to support “follow the sun” business model.
Served as a "trusted advisor," and function as a key point of contact for IT & business stakeholders
Provided education to new and existing business partners with regards to IT service offerings
Developed, shared, and leveraged best practices across business systems and processes
Strong communication skills with all levels within technical and non - technical stakeholders
Develop department policies and procedures to ensure Solution Delivery Process improvement and timely, cost-efficient problem resolution for user community.
Responsible for implementing and monitoring of Service Level Agreements (SLA) and Operational Level Agreements (OLA)
Ensure compatibility of processes, tools, applications, and systems across TJX.
Manage EDI Vendor Onboarding process using EXTOL
Manage Transportation and Logistics Support utilizing JDA
Manage Imports and Customs Division utilizing TJX Customs Systems
Oversee development and enhancements with Project Teams
Oversee QA on all new projects and enhancements
Responsible for Resource and Budget Planning
Participated in Disaster Recovery yearly testing

Senior Systems Business Analyst

Confidential

Responsibilities:

Develop, test, and implement systems enhancements and projects within application development and user areas.
Reviewed projects to ensure compliance to specifications, cost-effectiveness, and Sarbanes-Oxley.
Create and Execute Test Scripts
Effectively works with cross-functional teams within organization

Confidential

Systems Business Analyst

Responsibilities:

Co-developed technical training programs, conducted user training, and demonstrated new software.
Create and Execute Test Scripts
Effectively works with cross-functional teams within organization

Confidential

Senior Merchandise Planning Systems Analyst

Responsibilities:

Co-developed and conducted Technical Training for all users in merchandising
Supervised team of six planning assistants. Scheduled, reviewed, and offered day-to-day support for subordinates.

Confidential

Systems Administrator

Responsibilities:

Coordinate with management to train all new users in property development system.
Liaise with property development and systems division during Windows NT and Y2K upgrades.

Confidential

Contracts Administrator

Responsibilities:

Responsible for change orders, purchase orders and invoices for all stores; Liaison with internal Real Estate and external Contractors; Verified contractual documentation requirements were met; Researched and analyzed costs and ensured accurate general ledger reporting.

Confidential

Program Administrator/Support Analyst

Responsibilities:

Maintained control of documents to be sure they were prepared, approved and distributed in a timely manner;
Prepared program schedules and monitored progress of those programs;
Assisted regional staff with the preparation and distribution of proposal agreements;
Scheduled travel arrangements and maintained itinerary for WSSO staff;
Obtained bids from contractors and used bids to provide quotes to customers;
Expedited purchase order requests and generated receiving reports;
Negotiated with external vendors and contractors.

Confidential

Loan Processor

Responsibilities:

Interviewed customers for home mortgages;
Verified application information including employment, deposits and credit information;
Liaison between attorneys and real estate agents or their customers.

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