Desktop Support Resume Washington, D.C - Hire IT People

SUMMARY:

Install and support PCs, laptops, printers peripherals and connected equipment comprising 6000 - 8000 users
Responds to and closes tickets assigned to me and ensure all assigned tickets are updated
Diagnoses troubleshoot and resolve end-users problems.
Perform installation and upgrade of software applications and hardware devices.
Provides 1 and 1 customer support to users that experience difficulties.

TECHNICAL SKILLS:

Microsoft: XP/2007/2008, Office 2007\2010\2013, Adobe Acrobat 9\X\X1,Propriety Software
IMAC, Break-Fix, Imaging, Deployments, Installations, Upgrades, Diagnostics, Troubleshooting
Active Directory, Asset Management, SMS, SCCM, VPN, Remote Access, DHCP, DNS
USMT, EDIT, Ghost, MDT
Remedy Ticket System.
TCP/IP, VOIP, WAP, Routers, Switches, Wi-Fi,
Share Point, Jabber, WebEx and Mobile Devices.
Ability to lift 50lbs.
Strong Customer Service, Excellent Attention to Details, Good Written and Communications Skills, First - rate Professional, Good attendance, attitude and strong work ethic..

PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C

Desktop Support

Responsibilities:

Install and support PCs, laptops, printers peripherals and connected equipment comprising 6000 - 8000 users
Responds to and closes tickets assigned to me and ensure all assigned tickets are updated
Diagnoses troubleshoot and resolve end-users problems.
Perform installation and upgrade of software applications and hardware devices.
Provides 1 and 1 customer support to users that experience difficulties.
Documents, tracks and monitors all assign work through tracking system to ensure a timely resolution
Image new and use workstations while safeguarding customers files and profiles.
Performs Moves, Adds and Changes
Deploy new laptops and desktops

Confidential, Herndon, VA

Desktop Support

Responsibilities:

Confidential, Washington, D.C

Computer Support

Responsibilities:

Supported Microsoft 2007/2010/2013 and Propriety Software.
Installs, configures, and upgrades computer hardware and software.
Installed, customized and configured software.
Perform hardware component upgrades and replacements
Assisted End-Users desk-side, remote, online and telephone
Imaged new computers with standardized protocols
Strong hardware and software installation and support experience
Installed, maintained and repaired company and multi-vendor systems.
Assist in installation of Microsoft and Adobe Service Packs and/or Hotfixes using automation tool and/or manual update processes

Confidential, Washington, D.C

Desktop Support Technician

Responsibilities:

Worked with Windows XP/Win 8 (Installed, Imaged, Deployed, Upgraded, Diagnosed and Troubleshoot)
Supported Microsoft 2007/2010/2013 and Propriety Software.
Worked with USMT, SCCM, and Active Directory.
Performed Break/Fix on Desktops, Laptops and other devices.
Assisted End-Users desk-side, remote, online and telephone
Installs, Upgraded configured and optimizes HW/SW/Networking and other propriety products
Maintained updates, status and reports in Share Point.
Diagnosed, troubleshoot and resolved Hardware, Network and Software problems.
Worked with Jabber, Web-Ex tools, Remedy, and mobile device.

Confidential, Beltsville, MD

Windows 7 Technician

Responsibilities:

Confidential, Arlington, Virginia

Computer Desktop Services

Responsibilities:

Installed, upgraded, and support PC, operating systems, hardware, software and peripherals
Performed end-users support and VIPs, Remedy ticketing system active directory, moile device support.
Troubleshoot diagnosed, break/fix and repaired desktop/laptop system hardware and software.
Monitors ticketing system and completed tickets in a timely manner.
Imaged new and used computers using USMT, EDIT and SCCM for wide scale installation and deployment.
Loaded appropriate software packages such as operating systems, networking components and office applications.
Assisted users remotely, online, desk-side telephone to resolve problems.
Traveled between sites to perform assigned duties
Coordinated activities with network services and information systems groups
Performed all other duties as assigned by Manager