SUMMARY:

• IT professional with over 9 years of experience in Active Directory design, configuration and administration, over 2 years in on - prem to cloud data migration, deployment and administration of Office 365 and Windows Azure Active Directory, SharePoint Online, MaaS360, MS Dynamics NAV. Has a solid background in IT asset management. Holds a master’s degree in Managing IT and certified in ITIL V3, MCITP, Security+, Network+, and MCTS.

TECHNICAL SKILLS:

Onprem Servers: Active Directory design and configuration (AD Schema, GPOs Administration, AD Replication, LDAP, OUs, Sites, etc.), Exchange server 2010/2013, IIS Server, MS SQL Server, Microsoft Lync, System Center Configuration Manager (SCCM), Hyper-V, VMware ESXi

Cloud Services and tools: Office 365 Migration (onboarding), Admin portal administration, SharePoint site configuration, data migration from on-prem exchange to Office 365, onboarding and user adoption (SharePoint Online, Exchange Online, Intune, OneDrive and Skype for Business), RBAC, Azure AD Connect, Rights Management, Azure AD Connect health, PowerShell, Microsoft Azure Active Directory, Spam filtering tool, SPF and DKIM/DMARC configuration, Virus protection, Microsoft Dynamics NAV, MaaS360 MDM

Operating Systems: Windows Server 2008/2012 R2, Windows 7, Windows 8, iOS, Android

ITSM Tools: Incident, change, problem and asset management within Remedy, ServiceNow and Assyst

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Office Administrator

Responsibilities:

• Resolved Azure AD issues relating to Office 365 identity and user permissions
• Provided guidance in the planning, gathering requirements, recommendations, and implementation of data migration to Office 365, and configuration best practices
• Provisioned and managed sites, groups, user accounts etc. using PowerShell
• Setup Office 365 litigation hold and retrieval mechanism for mailboxes and provisioned licenses
• Resolved Exchange Online and SharePoint migration challenges such as data migration, team site configurations, content management, workflows, site permissions, user adoption and change management
• Conducted several power user trainings on SharePoint metadata term sets, sites, document libraries, lists, views, OneDrive, Outlook 2016, new Office 365 features etc.
• Took ownership and resolved Skype for Business and OneDrive for Business sync problem tickets
• Updated exchange protection and mail relay configurations, and SharePoint term store configurations
• Gathered requirements, analyzed, and documented required project activities
• Gathered required information needed for analysis and recommended best practices for setting up permissions to resolve team site access issues
• Completed the final migration stages for SharePoint online which involved site security configurations
• Restructured sites, subsites and document libraries permission settings following SharePoint best practices
• Implemented agreed best practices on sensitive document libraries as per client’s requirement
• Provided documentation, power user guide and procedures for managing permissions

ITS Center Analyst

Responsibilities:

• Active Directory support (OU, GPO, Sites, AD Schema, LDAP, Replication), IBM Lotus Notes Administration
• Resolved incidents and requests relating to devices in MaaS360 mobile device management (MDM)
• Ensured service requests are logged appropriately by adhering to ITIL best practices
• Resolved ServiceNow incidents relating to devices on MaaS360 mobile device management

Azure AD Engineer

Responsibilities:

• Provided design guidance for setting up data migration to Office 365 and Azure
• Identified customer requirements leading to the completion of mailbox migration to Office 365 from Exchange 2013 and Microsoft Dynamics NAV deployment projects
• Provided strategic lead for the business in service management provision which resulted in high service availability
• Configured and resolved Azure AD Connect sync issues
• Upgraded and consolidated servers across all 3 sites to ensure optimum use of the new architecture
• Finalized data migration project from on-prem to Office 365 and Azure VMs
• Conducted staff training, provided prompt incident resolution, and maintaining a monthly high service availability on an average of 99% which led to an excellent customer feedback
• Maintained the provisioning of licenses and communicated the terms of use with the stakeholders
• Ensured licenses were adequately used in the best cost saving approach
• Liaised with software vendors to ensure licenses and software are consistently in compliance with the agreed terms
• Resolved inconsistencies in the inventory tracking system
• Resolved problem tickets relating to Office 365 Identity and Azure AD, Free/busy information, SharePoint online, Exchange online, Skype for business, Windows server 2008 R2/2012 R2 Active Directory Domain Services
• Maintained and managed Exchange components (Exchange Database, Public Folders, Offline Address List, Free/Busy Information, Outlook Web Access, Mail Flow)
• Managed a team of IT support personnel, app developer and senior service desk personnel
• Liaised with third-party IT vendors, service providers and ensured service level agreements are met
• Created an IT asset management culture, resolved inconsistencies and ensured items are captured
• Produced IT policies and procedures, and ensured subsequent reviews are applied
• Ensured business continuity through consistent risk assessment in all business critical systems
• Administered User Acceptance Testing (UAT) and ensured smooth change management process

IT Site Services Specialist

Responsibilities:

• Administered incident and problem tickets relating to Exchange 2010, Windows 7 and applications, Windows server 2008 R2 Active Directory DS, data backup validation, image deployment and troubleshooting
• Executed over 300 new Windows 7 operating system and application deployment, and ensured customer requests were met
• Administered approximately 4800 remote/on premises users and computers on Windows Server 2008 R2
• Resolved approximately 5200 remote and local tickets which led to the completion of series of client projects
• Provided support services on series of clinical research studies at the clinical trial hospital wards and the main offices, and ensured clinical trials are completed successfully with minimum downtime
• Managed over 5000 configuration items in the Axios Assyst configuration management database (CMDB) and ensured accuracy, and consistency of the items captured
• Administered Cisco call manager for setting up user phone accounts and resolving VOIP issues

IT Support Engineer

Responsibilities:

• Coordinated a 6-month client project for Chevron, serving as an IT Manager between 2009 and 2011
• Liaised with third-party IT vendors and service providers to ensure SLAs are met according to project requirements.
• Planned, strategized, deployed and managed enterprise systems for projects in line with client business objectives.
• Managed and coordinated the team members on project tasks according to project requirements.
• Maintained high availability and uptime for all IT systems and services.
• Provided business continuity through consistent risk assessment.
• Ensured incidents, service requests are resolved in a timely manner.
• Ensured IT change management processes and ITSM processes are followed in compliance with industry standards, and regulations.
• Supported in developing standard operating procedures to ensure processes are in line with business objectives.
• Provided drafts and updates for IT procedures, and ensured changes are implemented.
• Contributed in budgetary decisions through the IT portfolio management.
• Ensured policies and procedures are followed in line with best practices.
• Provided technical monitoring on a day-to-day basis to ensure prompt resolution of incidents.
• Maintained documentation of IT Inventory and overall IT structure
• Managed group policy objects to ensure file access permissions to all users on the shared network drives adhere to company policies and project requirements
• Provided IT project support for various projects such as Onshore Asset Gas Management, OSO Condensate Pipeline Replacement, Etim Asasa Development projects and ensured 99% up-time
• Designed, configured and deployed servers, Windows client computers, Exchange server 2007 and Windows Server 2008 R2 Active Directory according to project requirements
• Administered users and computers across project sites, and maintained a 99% up-time SLA with third-party vendors, validated backup operations, image deployment and troubleshooting network failures