ITFS Field Technician Resume San Francisco, CA - Hire IT People

SUMMARY:

High - energy IT team leader, subject matter expert technician with a reputation for integrity and quality.
Unique combination of technical and interpersonal communication skills, with diverse and extensive IT and people management experience, including:
Manage Senior IT Team to help plan and coordinate both short and long term systems strategy and implementation
Technical support, database project management, systems analysis and design, documentation and systems migration.
Time management and hands-on guidance with server/client-based systems, router protocols, telecommunications, and software applications including computer and Digital Asset Management including medical records.
Manage partnerships and alliances with vendors.
Train users on network, operating systems and software, MAC and Windows platforms.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

ITFS Field Technician

Responsibilities:

Provide desktop support for University campus and medical centers; including: doctors, scientist, researchers and administrators for all computer systems, software and tele-conferencing rooms.
Support UCSF's complex business and mission needs that require a broad set of skills and services
Team leader for Field Technicians and internal escalation point for complex issues and projects.
Maintains Service Now records for inventory and service levels.
Make recommendations and provide quotes and orders for computer equipment through UCSF Procurement Bear Buy program.
Physical setting up of computers and software system installation for various computer applications and programs. Identifying and solving any problems that affect computer operating systems.
Project Management: i.e., departmental conversions, onboarding and Tele-health SME.
Collaboration with IT staff members on various hardware/software issues. Individual assessments of computer systems to identify the problem(s).

Confidential, Los Angeles, CA

Operations Manager

Responsibilities:

Manage team of five (5) technicians and enforce best practices for clients.
Efficient management and deployment of technical resources to CMIT Solutions’ client base.
Oversaw 25 active client relationships by managing budgets, preparing client proposals, service level agreements and technical resources.
Responsible for identification of new markets and client opportunities.
Manage and track projects starting with procurement of technical equipment, including, installation of Windows 2003 and 2007 servers and Exchange. Installation and configuration of routers switches, Confidential, Netgear, Confidential, Sonic firewall, and printer services.
Identify viable partnerships and strategic alliances with vendors such as Confidential.
Responsible for identifying new and emerging technologies and presenting them to the client and my technical field.

Confidential, Los Angeles, CA

IT Manager

Responsibilities:

Provide technical support for onsite and remote areas/ Corp and Sales.
Manage team of 5 IT professionals and coordinate day to day overall operations of the IT Department
Assess business and application requirements for corporate data and voice networks.
Administer, plan, design and upgrade network installation projects, while maintaining existing network infrastructure for Windows and Mac platforms.
Administrated back up solution utilizing Symantec Veritas backup/ DLO, client and server, later successfully implemented electronic backup solution using an outsource service.
Implemented XServer infrastructure to Design Department to secure and share digital assets and shared projects.
Implemented Help Desk software system,, BMC software.
Serve as liaison between non-technical business units and IT, communicating technical information and plans.
Set the overall technology standards and practices.
Make recommendations as well as explain technology solutions to senior management.
Provide vision and leadership in all aspects of IT Management and operations.
Maintained strategic vendor relationship with major companies such as Confidential, Extensis, Confidential, Confidential, Confidential .
Approve, purchase and manage installation of MAC and Windows system hardware and software.

Confidential, Los Angeles, CA

IT Consultant

Responsibilities:

Provide corporate and residential technical support including:
Implement system servers, operating systems, providing security data and disaster recovery.
Train users on network, operating systems and software. Both MAC and Windows platforms. Users up and running within a day, increasing efficiency by 90%.
Set up electronic document file sharing between users, and email clients, i.e., Microsoft Outlook, Lotus notes.
Recruit team of consultants for SMB practices.
Provide and recommend computer peripherals while working with company capital or individual budget, providing savings up to 30% with vendor partners.
Top clients include: Entertainment industries, travel, talent agencies, manufacturing and executive offices.

Confidential, Los Angeles, CA

IT Administrator and Producer

Responsibilities:

IT Developer and administrator for Production Company.
Implement and support Confidential systems, printers, scanners, including all software, i.e., Multi-media apps, Final Cut pro, Premier, Photoshop and Microsoft Professional Suite.
Install RJ5 cables utilizing hubs and routers for printer/file network connectivity.
Produce, edit and coordinate location shoots and edited corporate, television and music videos.
Create and manage website for client and vendor FTP (file transfer) capabilities.
Recruit and supervise team of consultants.