OBJECTIVE:

Secure a challenging Senior Level IT position. To be a value add and contribute to the success of an organization by providing timely and quality support.

SUMMARY:

• Confident, dedicated technology leader with career - long record of promotion, executive satisfaction, team-building, and strategic insight, poised for next-success in a Management role.
• Strategic IT executive and champion for change - with reputation for leading through ambiguity and maximizing cutting edge technologies; proponent of disruptive innovation.
• Enterprise-wide standards drive, with leadership adaptability to rapid changes in requirements and enablement of cross-functional transparency to prevent archived practices.
• Business Intelligence thought leader behind growth to 400 Business Objects users - with new emphasis on support, services, standards, and best practices.
• MS in Management Information Systems & Project Management with expertise in BI, ETL, and OLAP Tools
• Project Manager with a great reputation for delivering enhancement and deployment projects on time and under budget.

TECHNICAL SKILLS:

• Desktop and Laptop Support
• TCP/IP & Related Services
• Voice & Data Audits
• AntiVirus Administration
• IT Management
• Training Instructor
• Patch updates & Upkeep
• Network/Systems Security
• Technical Project Leader
• Network Printer Configs
• Disaster Recovery
• Business Continuity
• Avaya CMS Supervisor
• LAN/WAN Administration
• Avaya Site Administration
• Preventative Maintenance
• Active Directory Management
• Systems Administration
• SAP
• SQL Database Developer
• Next Generation
• Microsoft Exchange
• Backup Scheduling & Ops
• VoIP Administration (PBX)
• Group Policy objects (GPOs)
• Citrix Administration
• Documentation
• OS Migrations
• Server Backups
• Java/Javascript Developer
• Server Consolidation
• Software Developer

PROFESSIONAL EXPERIENCE:

Confidential, Somerville, NJ

Senior Desktop Engineer

Responsibilities:

• Provides implementation services and support to staff in the corporate offices and remote locations of the computer infrastructure required to operate the business:
• Gathered data in order to identify specific areas for improvement. Analytical review of data, with the ability to define and acquire applicable tools for automating support of the desktop environment across numerous area such as Windows, Mac, etc.
• Identified specific problems, determined product requirements, and build solutions to make needed improvements.
• Programming knowledge in Java, Javascript, and HTML
• Strong understanding of Systems Development Life Cycle (SDLC) and Systems Design. Ability to work effectively within these models to achieve comprehensive and productive results.
• Ability to successfully implement large scale deployments to 3,000+ systems across a variety of environments. Expert knowledge in all areas of deployment process; analyze, develop, test, and implement.
• Expert knowledge in development and management of workstation images. Develop and manage fully automated imaging solution across entire company.
• Responsible for successful deployment and upgrades of workstations which includes security patches, client software, software upgrades, and new software deployments.
• Act as escalation point to address complex issues and questions.
• Work closely with software developers to develop and maintain functional and technical design documents to ensure business requirements are met.
• Conducted detailed analysis of the company’s information and telecommunications systems as a basis for recommendations to improve and enhance the system’s capabilities.
• Oversee the selection, implementation and completion of IT systems to accommodate the organization’s growing business needs.
• Identify development, enhancement and maintenance priorities for applications.
• Knowledge in coding with a deep understanding of QA process: testing, implementation, etc….
• Coordinate efforts with other IT teams to ensure having a consistent approach and plan for support across the organization.
• Provide strong customer service for internal IT teams as well as Business Partners. Work with the business to determine pain points in their work flow and make suggestions on software or equipment that could improve the associate’s work flow.
• Implement corporate standards for desktop computer software and hardware and conduct reviews to ensure compliance to standards. Research tools and processes to identify usage and capacity issues as they develop while presenting research and plans to develop long-range solutions.
• Writing shell scripting to accomplish day to day system administration task
• Maintained and configured Avaya VOIP phones and messaging systems such as PBX infrasctructure, CMS Supervisor, Modular Messaging, and Unified Messaging.
• Responsible for call center technologies including ACD/PBX and connectivity to outsourced international contact centers.
• PC/Laptop/Server Hardware troubleshooting, configurations, and diagnostics
• Provided SAP administration support.
• Apple iOS & Android mobile application integration.
• Perform primary administrative tasks for Microsoft Exchange 2010.
• Remote user support using TeamViewer, VPN Clients, and Skype.
• VBScripting expertise for Automation.
• Responsible for Active Directory including Group Policies & AD replication.
• IT Support using Salesforce software (Salesforce Administration)
• Oversee organization dealings with outside vendors of software and hardware and contractors.

Confidential

Systems Management & Project Management

Responsibilities:

• Designed a Java Application to facilitate the ordering process for a swimming pool company.
• Designed a Website showcasing the mission and service of non-profit organization using HTML, JavaScript, CSS, and XHTML
• Analyzed, designed, and applied effective systems for meeting management’s information needs for tactical short-term, and strategic long-term, planning and decision-making.
• Addressed database administrative practices and procedures common for various types of businesses and technology.
• Create plan that fits scope. Define and clearly articulate project goals and milestones
• Assemble, coach, manage, and motivated team
• Intervene to resolve technical and business issues using problem-solving skills.
• Analyzed the business’s needs and requirements
• Created project charters including the schedules, tasks, and deliverables. Created business cases, project plans, scope statements
• Helped monitor the project variables while identifying and addressing risks
• Made sure that the final deliverables were achieved and performed post implementation reviews
• Worked on developing and managing project financial plans including cost & benefit estimation, project financial analysis, budgeting, resource allocation, sensitivity analysis, project metrics, and cost/schedule control.
• Worked on risk management planning, risk identification, qualitative risk analysis, quantitative risk analysis, risk response planning, and risk monitoring/control.

Confidential, Parsippany & Morristown, NJ

Information Systems Consultant

Responsibilities:

• PC/Laptop/Server Hardware troubleshooting, configurations, and diagnostics
• Planned, configured, and installed Microsoft Systems Center Service Manager (SCCM) as a ticketing and tracking system for all incidents regarding service requests.
• Planned, configured, and installed Microsoft Systems Center Configuration Manager (SCCM) to be used for imaging computers, applications deployments, and reporting hardware to identify the for upgrading computers.
• Network, voice, and facility installation and problem resolution
• Proficient in Call Center (help desk) protocol and the HPSD, HPSM, and Remedy Incident/Ticket tracking system.
• Provided off-hour support due to emergencies, power outages, catastrophes, UPS, and HVAC malfunctions.
• Planned, coordinated, and provided on-site technical support for activities associated with the implementation, installation, and moves of network and distributed technologies in the field offices.
• Ensured adherences to quality standards and project deliverables. Provided technical & analytical guidance to project teams.
• Managed IT infrastructure projects including database design. Ensured implementation and monitoring of IT compliance, records management, and risk management.
• Able to manage multiple large projects while maintaining day-to-day support activities.
• Document in detail requirements for projects, enhancements and requests for new projects.
• Assist with the management of project plans and resource allocation
• Assist in tracking issues and resolutions reported by Business teams.
• Created project charters including the schedules, tasks, and deliverables
• Created business cases, project plans, scope statements
• Helped monitor the project variables while identifying and addressing risks
• Supported and maintained VMClient software and VMware machines.
• Made sure that the final deliverables were achieved and performed post implementation reviews
• Accurately assess and understand customer needs and thus work with a sense of urgency to satisfy those needs within negotiated time frames.
• Able to lead, plan, coordinate, and provide on-site support of activities associated with the implementation/installations of technology.
• Worked directly with senior management to establish parameters for an electronic payment database system.
• Created and manage tools which import information into a Database system using Oracle tools as SQL* plus on MS SQL Server.
• Able to adjust priorities in a dynamic fashion to account for changes in business needs.
• Worked on networking focusing on TCP/IP, DHCP, DNS and SNMP
• Writing shell scripting to accomplish day to day system administration task
• Maintained and configured VOIP phones and messaging systems such as PBX, Modular Messaging, and Unified Messaging
• Completed yearly Voice and Data Audits for our IT staff
• Involved in deployments of Next Generation PCs/laptops using SCCM 2012 and USMT for Windows 7 and MS Office 2010.
• Held group and 1 on 1 training classes for end users which involved Laptop/PC usage, Wi-Fi/VPN connections, Avaya IP Phones, and Multifunctional Devices
• Created training documentation for Ricoh Multifunctional Devices, Avaya IP Phones, and Lenovo T-series laptops
• Strategized and implemented Business Continuity actions during a weeklong Morristown power outage and a three week overall outage during Hurricane Sandy
• Research new technology from either resources or from trial & error.
• Experienced in Systems Analysis, Troubleshooting & fine-tuning of Operating Systems
• Led a project team to successfully upgrade the office phone implementation from analog to VoIP phones.
• Led a project team to successfully upgrade hardware and software to help improve overall technology including network security and implementation.
• Perform yearly voice and data audits for the company. Ensured implementation and monitoring IT compliance, records management and risk management using IGM strategy.