INFORMATION SYSTEMS TECHNICIAN HELPDESK SUPERVISOR Resume Bremerton, WA - Hire IT People

SUMMARY:

With over 7 years of experience as an IT for the United States Navy I have been able to work multiple positions in my line of work.
From logging trouble tickets via phone email or walk - ins using multiple ticketing systems, to configuring laptops, blackberries and printers for over 5000 individuals on an air craft carrier platform.
My experiences both as base technician up to domain administrator ensure that I possess a vast collection of knowledge capable of assisting in critical thinking problems, teamwork, time management, and objectives being met.

TECHNICAL SKILLS:

OPERATING SYSTEMS: Windows: XP, 7 Professionl,10

TICKETING SYSTEM: Share point 2010

APPLICATIONS AND SOFTWEAR: MS Office Suite 2010, Adobe Reader/Acrobat, Sharepoint 2010, Microsoft Active Directory, Internet Explorer 9/10/11 Symantec endpoint Encryption, Exchange, Powershell, Vmware Vsphere Client, Spawar

HARDWARE SUPPORTED: Dell Peripherals (Monitors, Docking stations), Laptops, Workstations, HP/Xerox printers BlackBerry handheld devices

Cables: Cat5

PROFESSIONAL EXPERIENCE:

Confidential, Bremerton, WA

INFORMATION SYSTEMS TECHNICIAN HELPDESK SUPERVISOR

Responsibilities:

Perform network system administration, maintenance and training on VMWare virtual servers and Active directory.
Assign, create and change user accounts, and perform password resets.
Configure external peripherals, workstations network connectivity, and operating system software such as Microsoft Office 2010 suite
Configure Xerox printers both stand alone and network based
Operate maintain and secure Information Systems with Symantec Endpoint Encryption
Secure, manage, and operate various Local and Wide Area Networks
Worked with clients face to face addressing any technical concerns and assist in basic system training
Set up computer labs and training classrooms of up to 23 workstations with local user accounts and exceptional cable management
Kept well maintained inventory of over 5000 desktops and there peripheral devices and 2000 laptops
Supervised Help Desk of 6-13 individuals
Perform basic data backups and system restoral procedures
Successfully completed more than 1,300 helpdesk trouble tickets
Efficiently run test and connect over 500 feet of cat5 cabling

Confidential

DOMAIN ADMINISTRATOR

Responsibilities:

Operate and perform system monitoring, fault isolation, and restoration of communication suites in HF, VHF, UHF, SHF, EHF frequency range
Troubleshoot and connect KG84A, KIV7-M, ANDVT Cryptographic equipment
Maintain signal quality through system performance testing
Maintained 99% circuit reliability of 210 critical Communication circuits
Scheduled, set up and secured Video Teleconferences
Prepare and maintain administrative logs and classified publications and associated materials
Participated in Red team/ Blue team Cyber Security penetration testing
Initiating, coordinating, and enforcing systems, policies, and procedures lead team of technicians through critical communication inspection cycles.
Assisted in training on SHF, EHF and other Satellite Communications

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Information Systems Technician Helpdesk Supervisor Resume

Bremerton, WA

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