PROFESSIONAL EXPERIENCE:

Confidential

CSC COORDINATOR

• Promoted to create position from ground up
• Supported Consumer Solutions Center Director in day - to-day operations in managing department of 50+ employees
• Responsible for sales efforts captured digitally including internet sales, direct mail, e-mail, telemarketing and kiosk to assure sales were formatted properly for Hotkey entry, utilizing Microsoft 2000 SQL Query Analyzer, Data Transformation Services and Liberation 6000 Campaign Builder while adhering to credit card compliance laws by using encryption / decryption programs
• Researched / corrected customer complaints as it pertained to the digital sales channels utilizing Noble, Tumbler and AS400 programs
• Tracked sales efforts, invalid orders and prepared numerous complex reports for upper management
• Facilities issues - ordered desk and office keys, scheduled cubicle moves, phones, office and desk lockouts, scheduled repairs of copier, printer and fax machines, ordered office and break room supplies
• Maintained / processed confidential personnel information: commissions, attendance and schedules, job postings, birthdays, org chart, seniority list and employee emergency contact list
• Created / edited / published all employee forms and monthly employee newsletter
• Planned / organized / implemented all employee recognition events including creating announcement flyers and retaining supplies under lock
• Trained unskilled computer users on Excel, Word, email and calendars using MS Outlook
• Many other projects as needed

Confidential

CUSTOMER RETENTION SPECIALIST

• Increased retention of home delivery subscribers by using the predictive dialer and AS400 to initiate subscription renewals, reacquire stopped subscribers, resolve subscriber problems and gather information for retention efforts
• Communicated professionally with subscribers and non-subscribers
• Met specific goals and deadlines which produced positive results
• Maintained up-to-date information / knowledge on the benefits of each publication
• Maintained operating knowledge of Circulation, Marketing and Home Delivery
• Completed paperwork accurately and in a timely manner
• Understand customer service issues and utilize resolution techniques
• Operating knowledge of IBM Circ system specifically related to the customer information system

Confidential

SALES ASSISTANT

• Promoted to support managers, department secretary and account executives to maximize selling efforts,provided excellent customer service and maintained a smooth running office
• Responsible for advancing the sales process by assisting the sales team in processing of ads and layout, proofing ads and inputting ad copy in Mactive AdBooker database for C-21 Backpage, AdBaseE, AdStar, ClassPlus, Homescape and CARS.COM ads
• Assisted advertisers and account executives by phone, fax and email; regularly taking ad copy directly from advertisers, making ad copy changes and generally fostering an attitude toward delivering the best in customer service
• Assisted in training proper procedures, coding and workflow to new support team members and account executives
• Produced and maintained various reports from Mactive AdBooker database
• Prepared correspondence, proposals, reports and presentations by gathering information / materials as needed by account executives to perform their duties utilizing Excel, PowerPoint and Word
• Provided competitive leads to Private Party and Real Estate account executives using Ranger database
• Filed, sorted mail, copied and faxed
• Other support duties as necessary

Confidential

DIVISION 14 HOME DELIVERY CLERK

• Assisted customers in resolving their delivery issues and other various concerns
• Data entry in AS400
• Created / updated correspondence and reports for field management, heavily utilizing Excel, Word and PowerPoint
• Prescreened applicants / set up interviews on behalf of management for potential new home delivery carriers
• Managed payroll for Division 14 team members
• Processed new customer account start-ups, upgrades and downgrades
• Interacted with customers that cancelled their subscription due to poor delivery service and persuaded them to renew
• Filed, sorted mail, copied, faxed, ordered office and janitorial supplies
• Other clerical duties as needed

Confidential

FIELD SERVICES CLERK

• Field Services clerks work in all areas of the department: Manifest, NIE, Back Copy and Carrier Records
• Manifest clerk - in AS400 and Excel: processed new accounts, data entry of draw, trucking and routing changes, processed day end and compiled / distributed many various reports
• NIE clerk - in NIE on-line system: data entry of school orders, mailed appropriate materials and supplies to schools, prepared billing, entered affidavit and sponsorship files
• Back Copy clerk - received customer orders, retrieved papers from Back Copy, mailed to customer and entered billing
• Required a very flexible and demanding schedule

Confidential

EXEC ADMIN ASSISTANT

• Promoted to establish / create position, initiated all policies and procedures
• Supported two EDS executive managers in day-to-day operations for 300+ employees nationwide
• Assisted in HR: compensation, compiled performance reviews, tracked attendance, separations, bonus requests and benefits
• Responsible for training all new Admin Assistants
• Electronically processed invoices, expense reports and travel arrangements
• Planned / developed / executed special events and team building events
• Assisted with monthly budgets and reconciled Profit and Loss reports
• Back up for Senior Executive Admin Assistant for CEO and her staff
• Activities Committee Manager of morale boosting events for 200+ employees (Holiday Luncheons, Take Your Kids to Work

Confidential

ADMIN ASSISTANT / VEHICLE COORDINATOR

• Supported two Chevrolet executive managers in day-to-day operations
• Coordinated, managed and scheduled Chevrolet's Fleet Vehicle Program with an on-site pool of 35 units that were rotated dailyamong 300+ Roadside Assistance specialists
• Retained meticulous records on vehicle passes, fuel and car wash charges for corporate audits
• Reconciled fuel / car wash billing statements
• Scheduled incoming units and returns
• Interfaced daily with dealerships for vehicle maintenance and repairs
• Ordered new vehicles for employee purchases
• Plated units when needed

Confidential

ADMIN ASSISTANT

• Supported Area Marketing and Retail Leasing unclassified executive management in daily operations pertaining to Chevrolet dealerships nationwide