Systems Analyst Resume Germantown, MD - Hire IT People

SUMMARY:

Analytical and innovative IT Professional, known for comprehensive and progressive business experience.
Recognized for effectively collaborating with teams to define objective and provide measurable results within scope and budget.
Decisive, goal - oriented strategist known for accountability, motivation, and focus on solution delivery.

EXPERTISE IN:

Report development and documentation
Data warehouses and data analysis
Business processes and standard operating procedures
Audio & Video engineering, design, & editing
Coding for Web

TECHNICAL SKILLS:

Applications: MS Office (Word, Excel, PowerPoint, Outlook), MS Active Directory (group policy), MS SharePoint, Citrix VPN & Virtual Desktop, Adobe applications Dreamweaver, Photoshop, Illustrator, Premiere Pro, After Effects, InDesign, Audition, and Flash.

Operating Systems: MS Windows (Windows 95, 98, NT, 2000, XP, Vista, 7, 10 and server variants), Apple OS X, UNIX, and Linux Ubuntu, Debian, Mint, Gnome

Database Systems: Oracle, Microsoft SQL Server & Drupal

Languages: HTML, CSS, JavaScript, ActionScript, Python, & C++

PROFESSIONAL EXPERIENCE:

Confidential, Germantown, MD

Systems Analyst

Responsibilities:

End User Support for 1500+ Department of Energy employees: Federal and Contractor
Provide end user support for Concur, EPAT, ePerformance, and in-house versions of Oracle, PRISM, Hyperion, Cognos.
Develop and maintain daily, weekly, monthly, and functional reports utilizing metric data from ticketing system, specifically DAYS.
Documented helpdesk procedures for both a training and reference manuals. All of system documentation contained interactive components.
Maintain PII policy and procedures to maintain end-user privacy
Process new employees for system access for multiple applications, both commercial and in-house systems.
Training new-hires
Constructed new procedures for database maintenance and account inventory

Confidential, Germantown, MD

Helpdesk Analyst

Responsibilities:

End User Support for 1500+ Department of Energy employees: Federal and Contractor
Provide end user support for Concur, GovTrip, EPAT, ePerformance, and in-house versions of Oracle, Hyperion, Cognos.
Develop and maintain daily, weekly, monthly, and functional reports utilizing metric data from ticketing system, specifically Remedy
Continued developed intranet infrastructures for help desk notifications and document sharing.
Documented helpdesk procedures for both a training and reference manuals. All of system documentation contained interactive components.
Maintain PII policy and procedures to maintain end-user privacy
Process new employees for system access for multiple applications, both commercial and in-house systems.
Training new-hires
Constructed new procedures for database maintenance and account inventory

Confidential, Germantown, MD

Helpdesk Analyst

Responsibilities:

End User Support for 1500+ Department of Energy employees: Federal and Contractor
Provide end user support for GovTrip and in-house versions of Oracle and Cognos.
Developed intranet infrastructures for help desk notifications and document sharing.
Documented helpdesk procedures for both a training and reference manuals. All of system documentation contained interactive components.
Maintain PII policy and procedures to maintain end-user privacy
Process new employees for system access for multiple applications, both commercial and in-house systems.
Training new-hires
Constructed new procedures for database maintenance and account inventory

Confidential, Washington, DC

Helpdesk Analyst

Responsibilities:

End User Support for 150+ employees
Installed Configured and End-user support: Desktops/Laptops, Blackberry, MS PDA/Smart-phones
Managed Server - Update, Backup, User Files, Share Drive Permissions, Active Directory, Antivirus, Email Management, Enforcing document retention policies
Video capture/editing/DVD authoring and media duplication

Confidential, Alexandria, VA

Film/Image Librarian

Responsibilities:

CPR Certification, Customer Service, Provide proper patient safety within regulation standards
Transportation of patients throughout the hospital environment
Administrative and technical assistance for medical programs: Siemens, Image Cast

Confidential, Arlington, VA

Assistant Manager

Responsibilities:

Managed up to 25 employees daily
Daily bank deposits
Designed sales display and format for store
Helped improve shrinkage prevention from 15% to 7% in one year
Provided customer service
Maintained store inventory

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Systems Analyst Resume

Germantown, MD

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