IT Help Desk AnalystÂ Resume Hartsville, SC - Hire IT People

SUMMARY:

To contribute to an organization that can use an incisive person, who offers an excellent style of communicating with others, as well as adept technical and training skills.

SKILL:

PROFESSIONAL EXPERIENCE:

Confidential, Hartsville, SC

IT Help Desk Analyst

Responsibilities:

Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; tracked status of problems and solutions
Use CA Service Desk, TOPdesk, and BMC ticketing systems to log, track and manage incidents and service requests
Proficiency with Virtual Private Network(Cisco VPN), Office 365 and Outlook
Troubleshoot performance issues on company specific applications like Agile, Ariba, Lotus Notes, Oracle, SharePoint, Citrix and other web portal related issues for participants

Confidential, Florence, SC

Web Support Specialist

Responsibilities:

Assisted with website design and support through a web content management system ACS Extend
Provided support and troubleshooting for third party merchants like Vanco and Sage
Configured and support software/hardware within Windows and Mac environments
Collaborated with software testers, technical writers, and test automation developers on improving the software and support tools

Confidential, Florence, SC

Support Representative

Responsibilities:

Provided technical assistance with network basics, repairing tables, and troubleshooting the software
Experienced in assessing and identifying customers' problems and finding solutions
Assisted clients with prompt judgment and decision making skills in a fast paced environment
Recording, tracking, and documenting problem - solving process for knowledge base