SUMMARY:

• Microsoft certified IT Professional in Lync Server 2010, Enterprise Messaging Administrator on Exchange Server 2010, Windows Server 2008. Microsoft Certified Solutions Expert in Private Cloud and Server Infrastructure. (Azure). VMware Certified Professional on vSphere 5 (VCP). ITILv3 Foundation certified. AppSense certified for Environment Manager and Application Manager. CCA NetScaler 9.3.
• Provided design, third level support, & implementations of Citrix XenApp 4.x, 5.x, 6.x, 6.5 FR1, FR2, FR3, XenDesktop 5.x to 7.x, Provisioning Server 6.x, XenServer 5x, CAG/NetScaler, SSO, Store Front 2.x, Web Interface 5.x, License Server 11.x, AppV 4.x to 5.x, APPDNA 6.x to 7.x in an enterprise environment, including VDI deployments of XenDesktop 5.5, 5.6 & upgrades to XenDesktop 7 (HP Thin Win.7). Upgrades & migrating from legacy Metaframe/WinFrame farms and published desktops.
• Provided third level support and administration of global Exchange Messaging environment consisting of 350 MS Exchange 2010/2003/5.5 Servers, BES, Good, MobileIron, CAS, DAG, HUB, OCS/Lync 2010, 2013 and Outlook Web Access (OWA) Servers, servicing 110,000 users globally
• Management of MobileIron/AirWatch/GOOD/Citrix XenMobile MDM Enterprise with App Controller & WorX Mobile Apps, Symantec.Cloud (MessageLabs), EnterpriseVault.Cloud, OCS, Lync Server 2010 & 2013, MS Antigen, Tumbleweed MMS & WorldTalk Smart Relay Hosts
• Management of team including coordination, budgeting, scheduling, quality control, and work progress of projects. Establish policies and guidelines for the organization. Instrumental decision - maker on cross-functional, globally diverse teams with unique combination of in-depth technical knowledge, managing experience, and customer-first attitude.
• Implemented Citrix Provisioning Services for a customer to eliminate %90+ (10+TB) of the Citrix related storage footprint.
• Designed and implemented a pilot implementation to support 5000+ users utilizing Quest vWorkspace for several published medical applications and VDI desktops for a healthcare customer.. Provided a successful POC of XenDesktop 5.5 for a healthcare customer that led to a redesign, implementation and a purchase of 5000 XenDesktop licenses.
• Specializing in TCP/IP, DNS, WINS, MAPI, POP3, LDAP, Firewalls, SMS, SCCM, AppSense, Rightfax Server, SMTP, Clustering, Windows 2008/03 DFS and RAID. VMWare ESX 5/3.5, VSphere 4.0, ESXi, VMServer, MessageLabs, Tumbleweed MMS, Quest MMM, SharePoint Portal /Services, SurfControl, GoodLink, Good Enterprise, BES, Sybari Antigen,), EnterpriseVault./cloud & NetIQ
• Performed architecture, installation, configuration, maintenance, 3rd level support and lead MDM SME within Good for Enterprise (GFE), Good Access, Good Mobile Control (GMC), and Good Dynamics servers, BES, MobileIron, AirWatch & XenMobile
• Redesigned and implemented a multi-datacenter Citrix XenApp 5 environment of 500+ servers for a healthcare customer to resolve issues with stability, consistency, and end-user perception. Project required interviewing application owners, documenting installation tasks and escalation procedures, eliminating single points of failure, resolving %95+ of printing issues, and standardizing desktop / application delivery.
• Expertise with core Citrix XenApp and XenDesktop services including, but not limited to, Zones, License, Desktop Delivery Controller, Application Profiler, PVS, Policy Management, and web interface. Deep technical understanding of Presentation Server Core technologies (e.g. Windows TS, CSG, WI, DDC, RM DB, Clients). Strong troubleshooting mindset (parsing event log, Sysinternals Putty, WinSCP, Notepad++ and analyzing memory dumps)

TECHNICAL SKILLS:

• Microsoft Terminal Services (2000
• 2003
• 2008) Citrix XenApp ( 1.8
• 4.0
• 4.5
• 5.0
• 6.5 & 7.5 and 7.6) Citrix XenDesktop (4.x
• 5
• 6.5
• 7.1
• 7.5 and 7.6) Citrix XenServer(5.x) Citrix AppDNA (6.2) Citrix StoreFront & Cloud Gateway Express Citrix Provisioning Services (6.x
• 7.0
• 7.1 and 7.5 ) Citrix User Profile Manager (4.x) Citrix Project Accelerator Citrix Desktop Director Citrix Workspace Cloud Citrix Secure Gateway/Netscaler (All) Quest Migration Move Manager Quest vWorkspace 7.0
• 7.1
• 7.2 Microsoft Hyper - V VMware vSphere VMware View & Orchestrator VMware ThinApp VMware HA
• DRS
• Storage DRS vMotion Wyse ThinClient Technologies PowerShell
• VB Script
• Perl Shell
• VB
• C#
• HTML Cisco UCS Blade chassis / rack mount servers Microsoft Windows Server (All) Microsoft Exchange (5.5
• 2003
• 2007
• 2010 & 2013/Online) Amazon Web Services (AWS)
• EC2
• VPC
• CloudFormation Load Balancing / Clustering (F5
• NetScaler
• Windows NLB) Microsoft Active Directory Architecture and Design Microsoft Office Productivity Suites Microsoft SMS 2.0
• 2003
• SCCM 2007 MobileIron 7x
• 8x Core
• Sentry
• VSP & Access Microsoft Internet and Security Acceleration Server IIS 5.0/6.0/7.0 EMC & NetApp storage designs & implementation EMC VSPEX design and implementation Cisco routing and switching Cisco Call Manager and Unity Express Microsoft AppV 5.0 Cisco Pix/ASA
• Switch and Router configuration Citrix XenMobile Blackberry Enterprise Svr
• Good Dynamics
• Access
• GFE Backup Solutions (ArcServe
• Legato
• Veritas/Symantec
• CommVault) Antivirus (McAfee
• Symantec Endpoint Protection
• Trend) Content Filtering (WebSense
• Surf Control
• Trend) Disaster Recovery Planning / Testing Symantec Enterprise Vault 8.x
• 9.x and Cloud (KVS) Microsoft OCS 2007
• Lync 2010 & Lync 2013/Online Vmware AirWatch Enterprise Mobile Manager
• MDM

WORK EXPERIENCE:

Confidential

Senior Messaging & Remote Access Engineer/Consultant

• Lead the transition from Exchange 2010 to Exchange 2013 & Office 365 hybrid environment for 12000 users.
• 3 rd level support for Exchange online, Skype for Business Online. & Implementation of Office 365 Enterprise 365 E1, E3, E4 and E5
• Hybrid Deployments and configurations between Exchange on-premises (Exchange Servers 2010, 13 and 2016) with Office 365 (Exchange Online). Deployments and configurations of AD Connect and ADFS (SSO).
• Provided 3rd level support and escalation point for on premise Skype for Business with Enterprise Voice
• Provided 3rd level for support and escalation point for Polycom Real Presence infrastructure and integration with Skype for Business
• Provided 3rd level for support and escalation point for Audio Codes SBC and SIP trunk infrastructure
• Remediation and preparation of Active Directory synchronization with Office 365.
• Provided Tier-3 support for existing, large, global dispersed, 65 Citrix Farms with legacy applications while adhering to a strict migration methodology to eliminate all legacy farms;
• Acted as Tier-3 escalation for Citrix Administrators (Tier-2)
• Office 365 tenant with On Premise Hybrid deployment. Co-managing both hybrid & staged Exchange migrations to Office 365. Configured MS Online Dir. Sync and migration to Azure AD Connect.
• Migrated org’s 12,000 Exchange 2003/2007 mailboxes to hybrid Exchange 2010 & Office 365.
• Work closely with customer's Tier 3 & 4 support teams to ensure mailbox migration readiness.
• Migrate 100+ domains from multiple sources to Office 365.
• Assist with migration of legacy applications in legacy Citrix environments to 2008 R2 64 Bit from Bit and XenApp 5.X; Assist with consolidation of 70+ Xenapp VDISKs to least possible number achievable
• Collaborated with Desktop Engineering team to co-manage Microsoft APP-V packages streamed to XenApp and XenDesktop utilizing Microsoft 2012; Create and manage XenApp Worker Groups and corresponding AD Groups or OU’s to create application Silo’s where deemed necessary;
• Prepared the mailboxes in the source forest using a PowerShell script.
• Provided information to create a new SAN certificate to apply to the newly deployed Exchange 2013 environment.
• Redirected client access from Exchange 2010 environment to Exchange 2013 environment.
• Migrated mail flow from Exchange 2010 to Exchange 2013.
• Deployed DirSync to copy Active directory objects to Office 365.
• Prepared a pre-migration user list based off the business’s schedule.
• Implemented the e-mail migration tool to move the user's mailbox to the cloud.
• Designated Office 365 licenses to migrated users.
• Converted on-premise mailboxes to mail enable user object to redirect mail flow to the cloud.

Confidential

BLOOMBERG/IPM Consultant

• Lead consultant for Citrix products including but not limited to EdgeSite, CAG, XenApp, XenDesktop, NetScaler, and core Citrix services including but not limited to, Zones, License, Desktop Delivery Controller, Application Profiler, Provisioning Services, & web interface. User profile personalization, customization & Personal VDisk configuration
• Packaging & Repacking software/applications with App-V 5, XenApp Profiler, WISE, AdminStudio 11.5
• Configured Provisioning Services to stream OS Images to the physical hardware with a ram based write cache .
• Served as a top-level technical expert in the infrastructure analysis, design, implementation, and maintenance of Citrix XenApp, XenDesktop, XenServer, PVS/MCS, NetScaler, SSO & XenMobile MDM with WorX mobile apps

Confidential

Lead Infrastructure Engineer

• Managed a team of 4 Senior Messaging & Remote Access Engineers and 6 Level 2 Technicians to provide 24x7 support of the MDM, Citrix and Messaging Systems.
• Served as Senior Infrastructure Engineer with concentration in the Citrix and Exchange Infrastructure for a large multi-zone Citrix farm with +12,000 concurrent users in multiple countries (USA, Canada, UK and Australia) - 20+ Exchange 2013/2010/03, OCS\Lync 2010 & 200+ Citrix Servers in 3 datacenters. Lead design & configuration subject matter expert on Exchange 2003/2007/2010 and Office 365. MessageLab, Good Enterprise, XenMobile, MDM, MobileIron and BES 4.1 & 5 third level support.
• Build, configure, deploy & support of Citrix NetScaler 10.1, 9.3, x - GSLB, Content filtering & Application Firewall. Managed CAG 5.0.4.x, Web Interface/Storefront support/configuration.
• Third level support of Citrix Presentation Server 4.0 and XenApp 6.5/4.5 farms, Single Sign-on/Password Manager 4.x, Web Interface, Provisioning Server, XenServer, Installation Manager, CAG, CSG, NetScaler, Branch Repeater (WanScaler), XenDesktop 7/5.6/4, DataStore and W2K3/W2K8 Terminal Services running on VMware ESX.
• Lead Branch Repeater configuration, deployment of and management across several sites.
• Designed and rolled out VDI using Citrix XenDesktop 5.5 (WindowsXP) with WYSE terminals. Lead upgrade of XD 5.5/5.6 (WYSE) to XenDesktop 7(Windows 7) with HP Thin Clients. (1500+ concurrent users.)
• Worked closely with department leaders to translate business goals to technology solutions
• Design and deployment of Symantec Enterprise Vault and Enterprise Vault.Cloud. Composed documentation for end user access and usage. Lead in designing framework and implementation of EV.Cloud of mailbox archive, & PST - Configured mailbox journaling. Lead project engineer for deployment and 3rd level support for OCS 2007 R2 and Lync 2010 & Lync 2013.

Confidential

Senior Systems Engineer

• Report to VP/ Manager of Shared Services America to establish performance objectives for mission-critical systems supporting Confidential 's financial firm including Third level support usual for Exchange server systems. Managed 200-Exchange servers, multiple site production.
• Provided leadership critical for successful merger of Bank One's Exchange Servers platform into Domino/Lotus Notes systems -coordinated personnel assignments and trained junior system administrators.
• 3rd level support for the installation, monitoring and maintenance of Exchange servers and all the associated equipment/processes involved with email delivery - including routing, security, anti-spam, anti-virus, storage management, and backups.
• Provided 3rd Level support for Exchange and Domino R5/6 -- proficient with disaster recovery and reliability. 3rd level support for Rightfax server and Good, BES/Blackberry Enterprise Server.
• Additional strengths with Exchange 2003/5.5, Sametime, Citrix PS 4/1.8 KVS EVault & BES 3.6/40

Confidential

Exchange Engineer Consultant/Project Manager

• Implementations included production Active Directory, Root DC, Child DC, DHCP, FSMO placements, DNS, WINS, server installation and setup. Create & managed Group Policy Objects. Lead, motivate and managed global Exchange Server teams supporting all UN email upgrade and consolidation of legacy mail systems into Exchange 2003.
• Provide reports, metrics, and summaries regarding email projects to executive leadership. Provided Blackberry Enterprise Server 3.6 installation, support and management.

Confidential

Exchange Server -Citrix Engineer

• Lead engineer directing all technical operations in migrations and implementation of 50 MetaFrame 1.8 servers/ 25 Applications to MetaFrame XPe Presentation Server including application testing, load testing, server designs for Citrix Metaframe XPe, Web Interface, Publish applications/ desktop and CSG configurations. Managed a team of five consultants in migrations process and implementation of Windows 2003 Active Directory with Exchange 2003.

Confidential

Exchange Engineer

• Performed Mailbox migrations from Exchange 5.5 to Exchange 2000/2003 with BindView RMS console for Exchange and Quest (MMM) Mailbox Move Manager.
• W2K implementations included production LDAP/DHCP/DNS/WINS/RAS server installation

Confidential

Exchange Systems Engineer- AVP

• Managed a team of three engineers responsible for overnight management and administration of the global Exchange Messaging environment consisting of 350 MS Exchange 5.5 Servers, Internet Mail Service (IMS) servers, BES and Outlook Web Access (OWA) Servers, servicing 110,000 users globally.

Confidential

Exchange Server Administrator

• Project included migration from GroupWise users onto Exchange 5.5. Installed and configured an Exchange Server to serve as public folder server. Mailbox migration to Exchange 5.5 from Exchange 4.0. Duties also included server maintenance such as monthly defrags of Information stores and responding to and resolving problems with the servers, connectors, and other components of the E-mail environment

Confidential

Exchange Server Administrator

• Member of messaging project responsible for migrating mailboxes from Banyan Vines to Exchange 5.5. Upgraded several servers from Exchange 5.0 to 5.5. Day to day maintenance such as problem resolution involving work queue increments, preventive maintenance and root cause analysis. Other roles include troubleshooting TCP/IP, DNS and WINS related issues.