SUMMARY:

• Accomplished Solutions Engineer and Sales Specialist partnering sales and technical backgrounds to direct teams for increasing revenue and customer satisfaction.
• Proven communication excellence mentoring colleagues and working directly with c - level client leadership in both small and large companies.
• Acknowledged for leadership receiving company award for demonstrating mission and influencing team member relations.

EXERTISE AREA:

• Solutions Engineering
• Managed Hosting: dedicated hardware, cloud, hosted applications, data centers
• Project Management
• Trainer/mentor
• Channel and direct technical sales

TECHNICAL SKILLS:

Operating Systems: Windows and Linux

Databases: MySQL and Microsoft SQL

Public Cloud: Azure, AWS, OpenStack

Private Cloud: VMware, Hyper-V

Web Technologies: Magento, Wordpress, etc

Security: encryption, detection, logging, authentication for PCI and HIPAA

Storage Technologies: DAS, SAN, NAS, Cloud

Networking: routing, switching, protocols, hardware, firewalls/VPN

System backups: (Veeam, AppAssure, Commvault) and upgrades Disaster recovery and High Availability

Helpdesk: Wireless Networking and Portable Devices

PROFESSIONAL EXPERIENCE:

Confidential

Sales Engineer

Responsibilities:

• Provide technical recommendations to SMB and Enterprise customers regarding hosting options
• Assist with new hire onboarding including sales and technical training
• Manage quality assurance on new hosting solution builds (public and private cloud running on vmware/hyper-v and dedicated bare metal) as part of project management role
• Update sales tools including pricing, product data sheets, internal processes, company wiki
• Assist with SOW, RFI, and RFP requests
• Create proposals and HLA (high level architecture) diagrams

Confidential, San Antonio, TX

Sales Operations Specialist

Responsibilities:

• Managed contract modifications for SMB, mid-market, and Latin America sales professionals
• Created technical Visio diagrams for SMB sales teams to enhance their sales presentations
• Processed QC and UDI (Upgrade Device Implementation) tickets to expedite customer hardware being physical racked and going online
• Created proposals for mid-market teams allowing them more time to pursue new sales

Online Specialist IV

Confidential

Responsibilities:

• Sold cloud and dedicated hosting solutions to customers across the U.S. These customers were from various sectors including healthcare, finance, entertainment, online sales, and more. The result was more happy customers taking advantage of Rackspace’s famous “Fanatical Support”
• Initiated outbound calls and emails using a list of hundreds of Salesforce accounts in order to find new business for Rackspace SMB install base sales teams

Confidential

Solutions Engineer

Responsibilities:

• Provided technical advice to customers and Rackspace sales professionals on over 800 deals ranging from pure cloud solutions, to pure dedicated hardware solutions, to a hybrid of the two (RackConnect)
• Processed technical RFP and SOW requests in order to fulfill the sales process requirements of the customer. Processing these in a timely manner set Rackspace apart from the competition which were often much slower with their responses
• Presented weekly online demos of hosting solutions to SMB customers via WebEx and clear slide
• Traveled onsite to support the sales professionals during technical presentations
• Proofread hundreds of technical sales proposals
• Assisted Rackspace SMB sales in closing 271 opportunities totaling $440K of assisted MRR

Confidential

Cloud/Email & Apps Sales Specialist

Responsibilities:

• Successfully sold cloud, hosted email, and hosted application solutions to customers across the U.S., Canada, and parts of Europe
• Twice awarded the coveted "Rackstar" sales trophy awarded to top sales performers each year

Confidential

Channel Account Manager

Responsibilities:

• Helped channel partners provide enterprise level secure file management solutions to SMB sized companies, large corporations, and government entities worldwide
• Booked almost $3 million in channel revenue and $250 K in direct sales, meeting and exceeding monthly quotas

Confidential

Systems Engineer

Responsibilities:

• Provided pre and post-sales support to direct customers on mobile computers, scanners, and wireless networking products.
• Performed dozens of wireless site surveys and installations at large warehouses, factories, and offices across Wisconsin and several other states.
• Assisted sales executives with on-site presentations.

Confidential

Product Support Specialist

Responsibilities:

• Provided pre and post-sales support to value-added resellers (VARs) on mobile computers, scanners, and wireless networking products.
• Provided in-house training to sales reps on products and technical concepts.
• Assisted in large wireless network install at multiple Dell facilities at their Round Rock, TX headquarters.

Confidential

IT Administrator

Responsibilities:

• Provided technical support for Ethernet networks (LAN and WAN), computer hardware, and business software for 500+ Windows PCs at (4) bank locations.
• Helped manage servers including an IBM AS/400 midrange, several Windows NT servers, multiple UNIX servers, IBM OS/2 Warp servers, and Novell servers.
• Daily duties included troubleshooting, software installs, patches, and updates, new PC rollouts, routine server and printer maintenance, network cable installations, and other helpdesk tasks.