Help Desk Analyst 1 Resume Dallas, TX - Hire IT People

SUMMARY:

Accomplished Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management, and strong operational skills to a rapidly growing company.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Help Desk Analyst 1

Confidential, Dallas, TX

Responsibilities:

Answered customers inquiries via phone, email, and automated ticketing system.
Uitilized Service Now ticketing system to resolve software and hardware issues.
Installed, configured, and upgraded computer hardware and software.
Provided end - user software troubleshooting and support.
Applied diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provided troubleshooting and support.
Assisted in the administration of e-mail systems.
Provided phone and help-desk support for local and off-site users.
Assisted in the administration of clinical applications.
Maintained current knowledge of relevant technologies as assigned.

Financial Service Representitive

Confidential, NORTH RICHLAND HILLS, TX

Responsibilities:

Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Collected payments on past-due accounts, and also set up payment arrangements for assistance.

Financial Service Representitive

Confidential, Dallas, TX

Responsibilities: