Senior Compliance Support Analyst Resume Gaithersburg, MD - Hire IT People

SUMMARY:

Experienced Strategic Technical Leader with several years of experience in technical support roles along with a superior educational background and several technical certifications.
Experienced in identifying innovative technical solutions for hardware and/or software issues, overseeing both server and network development, and implementing streamlined operating processes.
Equipped with a significant ability to lead technical projects along with building strong rapport with others.

CORE COMPETENCIES:

PROFESSIONAL EXPERIENCE:

Confidential, Gaithersburg, MD

Senior Compliance Support Analyst

Responsibilities:

Direct day to day technical operations within a fast - paced environment with a concentration on increasing productivity and efficiency levels
Play a lead role in identifying and correcting technical issues with desktops and laptop systems in addition to providing tier 2 support to end-users (System Managers and Information Resources clients)
Troubleshoot issues with software applications which include Deep Security, Big Fix, Trend Micro Core Protection Module, Utimaco, Safeguard Easy Encryption, and Bitlocker
Install and configure enterprise applications such as anti-spyware systems, generate comprehensive technical reports, and configure system updates as needed
Led the management of MAARK1 which is an asset auditing and reporting database and requires the usage of Layer 3 IP based routing and Layer 2 LAN Ethernet
Design and implement processes aimed at improving the functionality of internal systems, managed non-compliant machine access to the network, and successfully reduced non-compliant devices by 10% annually

Confidential, Gaithersburg, MD

Senior Systems Analyst

Responsibilities:

Supported technical functions within the organization which included maintaining technical documents, ensuring compliance with SOP’s, and communicating effectively with end-users
Acted as a Subject Matter Expert for a complex Salesforce Automation which required maintaining the organization’s centralized account and database
Recognized as Marriott Systems Support Center Customer Satisfaction Start performer from 2005-200 7 and achieved a Very Satisfied Customer Service rating (93%)