Tier II Resume San Antonio - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

Operating Systems: Windows Xp, Vista, 7, IOS, Andriod.

Protocols: TCP/IP, DNS, DHCP, 802.11.

Wireless: Netgear, LinkSys, Dlink, Buffalo.

Remote: access RDC

NAS: Buffalo, Windows Storage Server

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio

Tier II

Responsibilities:

Helped investment professionals with configuring and troubleshooting software.
Supported capital group international offices.
Helped manage Active Directory access for employees.
Troubleshoot network issues for intranet and VPN.
Assisted multiple technology groups in finding issues and providing fixes.
Assisted investment professionals with IOS mobile devices and configuring software.
Helped maintain laptops for trips to high risk nations, to deter from sensitive materials being leaked.
Provided in depth info to any associates questions to understanding their technological environment better.
Troubleshooted VMware and OS issues.
Helped many investment professionals solve technical issues in a timely manner so that key trades could be placed asap. .

Confidential, San Antonio

Tier II

Responsibilities:

Help setup and configure Buffalo devices.
Create ISCSI volumes and troubleshoot any issues.
Add devices to Active Directory, Domains, and set them up as work groups.
Troubleshoot network issues.
Assist customers with RAID Setup on products and explain the difference of each RAID
Troubleshoot any issue with products and recommend a course of action need to be taken.
Explain to customer what difference each product offers and which is better for them.
Trouble Error codes and information codes on units in emergency mode.
Assisted customer with fixing any issues they have with the unit or any concerns
Help Toronto Canadian Police get their NAS device back up and running.

Confidential, San Antonio

Tier 1

Responsibilities:

Troubleshoot phone, television, and internet.
Determined issue of problems; whether it was in home wiring, devices, or outside problem.
Helped customers through basic setup.
Had the fastest time in center while still making compliance for all other stats.

Confidential, San Antonio

Billing call rep

Responsibilities:

Handle all billing queries.
Determining if credits were feasible and issuing them when appropriate.
Helping customers wanting new service get the best possible package for themselves.