SUMMARY:

• Executive Assistant / Office Coordinator/Helpdesk Specialist
• Enhances Executive’s effectiveness by providing information management support
• Dedicated Executive Assistant who can bring great energy to the task of coordinating and accomplishing provisional and long term company goals. Organized, results - oriented profession with 10+ years’ experience supporting executives and teams. Seeking a position that enables use of problem-solving abilities, coordination of office affairs, scheduling coordination and office management.

AREAS OF EXPERTISE:

• Writing Skills
• Reporting Skills
• Supply Management
• Team Leadership
• Organization
• Critical Thinking
• Customer Relations
• Ability to meet deadlines
• Problem Resolution
• Coaching & Training
• Presentation Skills
• Equipment Maintenance

TECHNICAL SKILLS:

• Microsoft Word
• Excel
• Outlook
• PowerPoint
• Microsoft Office 365
• Remedy
• CALT
• EIDM Portal
• SQL Server
• Five9Agent

PROFESSIONAL EXPERIENCE:

Confidential, Largo, MD

Executive Assistant

Responsibilities:

• Produces information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data, and graphics
• Conserves executive’s time by reading, researching and routing correspondences; drafting letters and documents; collecting and analyzing information; initiating telecommunications
• Maintains executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel
• Represents the executive by attending meetings in the executive’s absence
• Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries
• Maintains customer confidence and protects operations by keeping information confidential
• Completes projects; with delegation to clerical staff as needed and following up on results
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contributes to team effort by accomplishing related results as needed

Help Desk Service Specialist

Confidential

Responsibilities:

• Provide first level contact and convey resolution to customer issues
• Properly escalate unresolved queries to the next level of support
• Successfully troubleshoot, password resets and account lockouts for customers using CMS Portal
• Track, route and direct problems to correct resources
• Successfully record and save ticket in Remedy System
• Update customer date and produce activity reports
• Walk customers through problem solving processes
• Follow-up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements

Confidential, Hyattsville, MD

Front Desk Manager/Patient Care Coordinator

Responsibilities:

• Medical Manager and Med iSOFT computerized billing
• Editing accounts receivable
• Appeals and Denials
• Calculating and posting correct charges
• Follow-up on fatal error reports
• Generate electronic claims on UB-92/CMS 1500
• Eligibility & Pre-Authorization
• Posting claims for payments and adjustments
• Front Desk Registration
• Insurance Verifications
• Charge Entry
• Hospital and physician practice medical records abstracting and review
• Coding and applying correct ICD-9-CM, HCPCS, CPT, APC, and Revenues
• Credentialing Processes

Confidential, Bowie, MD

Front Desk Manager

Responsibilities:

• Answering questions about the companies’ policies, services and handling of any client complains
• Play a part in coming up with financial rate, creating the budget and deciding which departments receive certain allocations
• Training front office employees on better customer service
• Oversee front desk operations and ensure client receives 100% satisfaction
• Resolve client complains in a timely manner and respond on time to any complaints
• Participate in interacting with guests and ensuring that shift duties are handled by front desk employees
• Handling of guest security and creating functional emergency procedures

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

• Answer, screen and transfer inbound phone calls
• Receive and direct visitors and clients
• General clerical duties including photocopying, fax and mailing
• Maintain electronic and hard copy filing system
• Retrieve documents from filing system
• Handle requests for information and data
• Resolve administrative problems and inquiries
• Prepare written responses to routine inquiries
• Prepare and modify documents including correspondence, reports, drafts, memos and emails
• Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
• Prepare agendas for meetings and prepare schedules
• Record, compile, transcribe and distribute minutes of meetings
• Open, sort and distribute incoming correspondence
• Maintain office supply inventories
• Coordinate maintenance of office equipment