Desktop support tier - 2 (installer) Resume - Hire IT People

SUMMARY:

Able to work in fast - paced offices, remote locations, and diverse surroundings.
Supervisor experience and management experience.
Excellent listening, written, and verbal communication skills.
Experience with troubleshooting of Microsoft Windows XP/Vista/7/10, Active Directory, Microsoft Office applications, Remote Desktop, Adobe, Internet Explorer and anti-virus software.
Troubleshooting, support and configuration of Active Directory, including adding and removing users, groups, password resets, creating distro lists and security groups.
Installation, configuration, troubleshooting, support, and maintenance of PC hardware and peripherals including desktop and laptop computers, printers, scanners, modems, and networked printers.
Strong customer service and communications skills.
Fluent in English, Hindi, Gujrati.

PROFESSIONAL EXPERIENCE:

Confidential

Desktop support tier - 2 (installer)

Responsibilities:

Image PC’s, VDI, Surface Pro and Laptops
Installs PC's, printers, other equipment and communication hardware according to manufacturer's instructions.
Assists users throughout the facility; trouble-shoots problems.
Requires minimal supervision in performance of job duties; is a self-starter.
Prioritizes responsibilities to ensure completion of duties.
Communicates clearly and appropriately to supervisor; forwards unresolved problems to supervisor.
Handles telephone calls from users with hardware and software problems or questions
Answers the phone in a professional manner, routes all calls appropriately.

Confidential

Service Desk Analyst

Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Receiving, logging and managing calls from internal staff via telephone and email
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
Creating tickets in Remedy for password reset, account unlock, document transfer, account transfer, new account request, etc. escalating those tickets to tier 2 or 3 accordingly.

Confidential, Fulton, Maryland

Customer service Representative

Responsibilities:

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Determine charges for services requested, collect deposits or payments, or arrange for billing.

Confidential, Laurel, Maryland

Shift Manager

Responsibilities:

Perform various financial activities such as cash handling, deposit preparation, and payroll.
Compile and balance cash receipts at the end of the day or shift. Train workers in food preparation, and in service, sanitation, and safety procedure
Present bills and accept payments.
Resolve customer complaints regarding food service.
Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Record production, operational, and personnel data on specified forms.

Confidential, Laurel, Maryland

Food and beverage manager

Responsibilities:

Greet guests and seat them at tables or in waiting areas.
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Order or requisition supplies and equipment for tables and serving stations.
Train, and supervise food and beverage service staff.
Prepare staff work schedules.