Help Desk Specialist Resume Sterling, VA - Hire IT People

O BJECTIVE:

To obtain an IT position that offers growth opportunities, where I can apply my knowledge, experience, and sharpen my skills, always with a positive attitude and can - do mindset in order to contribute to the company’s success.

SUMMARY:

Currently attending George Mason University and taking a strong academic course of study. Skilled at learning new concepts and mastering new technologies quickly, working well under pressure, and communicating ideas clearly and effectively. Equally successful in both team and self-directed settings; and proficient in a range of Windows and Macintosh based software as well as in Java programming.

TECHNICAL SKILLS:

Operating Systems: Windows (XP, Vista, 7, 8, 8.1, 10), Mac OS.
Programming Languages: Java, PHP, HTML, CSS, MySQL
Typing: 70 WPM with 99% accuracy.
Extensive experience with customer support, configuring, and troubleshooting.

PROFESSIONAL EXPERIENCE:

Confidential, Sterling, VA

Help Desk Specialist

Responsibilities:

Provide support installing and configuring computer hardware/software
Troubleshoot applications, printing problems, computers viruses/malware, network connections and other IT related matters.
Perform Help-Desk duties by setting up employee computers, workstations and monitor/maintain printers, computer systems, networks, etc.
Create and/or translate forms, manuals, and various technical/support documents using current computer technology, as needed.
Prepare, examine, and analyze accounting records, financial statements and other reports to ensure accuracy and completeness.
Responsible for ensuring computers are backed up and data is secured.
Resolve administrative issues by coordinating reports, analyzing data and identifying solutions.
Appraise, evaluate and keep inventory of materials and equipments.

Confidential, Sterling, VA

Sales Associate

Responsibilities:

Provide customers honest product feedback in order to meet and exceed their expectations.
Market merchandise by studying display plans, advertising and sales promotions, to ensure profitability ratios.
Participate in periodic team meetings to ensure completion of weekly/monthly sales quotes.
Complete various certifications and attend educational workshops to maintain technical knowledge, in order to demonstrate the benefits and uses of each product sold.
Ensure merchandise is secured by implementing security systems and measures.
Greet customers with a positive and polite attitude.
Maintain inventory of the store and ensure that all products are placed in their respective areas.

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Help Desk Specialist Resume

Sterling, VA

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