Tier Two Help Desk Support Intern Resume

SUMMARY:

Seeking opportunity in the cyber security and networking field. Special interest in Networking, Administration, Security, and Penetration Testing.

TECHNICAL SKILLS:

Hardware: Excellent understanding of all computer hardware components such as CPU, GPU, Ram, Motherboard, and PSU. Basic hardware troubleshooting skills, experience with disassembling and reassembling PCs for replacing faulty components or upgrading.

Networking hardware such as: Routers, Switches, and Printers.

Application: Microsoft Office Suite, Virtualbox, VMware, SharePoint, Wireshark, Cisco Packet Tracer, Remedy.

Operating Systems: Windows Vista, 7, 8, 8.1, and 10, Windows Server 2012, CentOS 7, Fedora, Backtracker5

Networking: TCP/IP, OSI model, FTP, SSH, Router and Switch Configuration, Remote Desktop.

Languages: .NET, JavaScript, Java, Python, MYSQL, HTML, CSS

PROFESSIONAL EXPERIENCE:

Confidential

Tier Two Help Desk Support Intern

Responsibilities:

Helped clients Troubleshoot their PC issues. Issues ranging from Application and Network level to Hardware.
Worked with Remedy and Heat ticketing to keep track of many different software issues and solution
Used remote desktop to gain access to client PC’s to troubleshoot issues while explaining the problem and solution.
Prepared reports and generated data queries using MYSQL depending on the requirements given.
Helped transition through the migration to Onedrive as well as office 365
Brainstormed and created presentation with team members regarding application errors, and downtime that occurred as well as how to better prevent it in the future.

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