Support AnalystÂ Resume Texas - Hire IT People

SUMMARY:

Known as a self - starter, team player and multitasker; strive to consistently exceed expectations.
Dependable, to be at work during assigned shifts and will complete work as expected.
Strong customer skills and have a dedication to customer service experience.
Looking for a place where I can learn and grow.

TECHNICAL SKILLS:

Office Tools: MS Word, Excel, PowerPoint, Outlook

Operating Systems: Windows 7/ Windows 8/Windows 10/ Mac OS X

Web Browsers: Internet Explorer, Mozilla, Firefox, and Google Chrome

PROFESSIONAL EXPERIENCE:

Confidential, Texas

Support Analyst

Responsibilities:

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
Enters price changes by referring to price sheets and special sale bulletins.
Discounts purchases by redeeming coupons.
Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.
Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.
Balances cash drawer by counting cash at beginning and end of work shift.
Provides pricing information by answering questions.
Maintains checkout operations by following policies and procedures; reporting needed changes.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Contributes to team effort by accomplishing related results as needed.

Confidential

Lab Support Analyst

Responsibilities:

Provided Front line support for maintaining computer engineering lab via in person appointments, or via phone.
Utilized and maintained support requests with ticketing software.
Maintained inventory of all equipment, software, and software license.
Performed timely workstation upgrades (windows updates) and software upgrades as required.
Resolved and performed troubleshooting on workstations for network and system connectivity.
Reviewed, managed system and network credentials. Also performed password resets for lab members.