Help Desk Support Engineer Resume McLean, VA - Hire IT People

SUMMARY:

To obtain a position in the Help Desk with a reputable and prospering information systems company where strong technical, communication, and interaction skills are needed.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Help Desk Support Engineer

Confidential, McLean, VA

Responsibilities:

Create problem tickets utilizing SysAid for problem resolution
Provide systems support for Debt Management System for debt processors and Department of Education
Coordinate between departments to grant access to secure applications

Implementation Specialist

Confidential, Columbia, MD

Responsibilities:

Connect to client server and workstations with Bomgar remote control for refresh of equipment and upgrade Confidential software Opera 2.0.0.3
Coordinate with HP to replace servers and workstations for refresh via Bomgar
Resolve any and all upgrade related issues
Resolve trouble ticket issues using Clarify Ticketing System

I.T. Support

Confidential, Beltsville, MD

Responsibilities:

Add, delete and configure domain user accounts via Active Directory
Install and configure software for end users via Dameware remote control
Join/Disjoin computers on domain
Program Blackberry devices and Verizon Aircards for end users via BES Server
Add/deleted/programmed Meridian 3120 phones (voice i.p.) via NBX system
Interface with Application vendors to coordinate patch release
Setup video conferencing/projectors/polycom phones for meetings
Patched data/voice ports in server closet
Resolved various software issues via Dameware and Remote Desktop
Imaged and supported hardware IBM T400, T410, T420
Enable network ports for Ethernet connectivity
Via Remedy Open/close tickets Ticketing System
Migrated 1200 end users from Windows XP to Windows 7 via Ghost imaging and hardware refresh
Resolved issues via remote desktop, email, phone or desk side visit
Migrated users from Outlook 2003 to Outlook 2007
Installed configured Laser jet printers and Multifunction Devices

Desktop Support

Confidential, Baltimore, MD

Responsibilities:

Deployment Technician

Confidential, Baltimore, MD

Responsibilities:

Troubleshooted and resolved compatibility issues with refreshed pc s and medical software
Ensured proper data migration using Data Migration Tools
Trained technicians on proper deployment techniques
Prepared updated desktop image for refresh

Desktop Support (contractor)

Confidential, Washington, DC

Responsibilities:

Imaged 600 DELL GX520 pc s for overseas deployment using Ghost cast server
Supported Microsoft office suite, Gainbuilder, and Goldmine for deployed pc s via remote desktop
Provided supplemental helpdesk support for 1200 users
Setup user accounts in active directory

I.T. Consultant

Confidential, Baltimore, MD

Responsibilities:

Programmer Analyst

Confidential, Owings Mills, MD

Responsibilities:

Provided 2nd level support for user base of 1200 for AWD applications including upgrades, enhancements and troubleshooting to servers and desktops
Developed VB front end applications for use with AWD for user base
AWD user base environment included Kodak scanners, desktop computers, AS400 db, backend servers, relevant desktop and server application