IAS Helpdesk Specialist Resume Washington, DC - Hire IT People

SUMMARY:

IT Specialist specializing in troubleshooting single or multiusers utilizing skillsets acquired to diagnosis, analyze, and resolve client issues.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IAS Helpdesk Specialist

Responsibilities:

Efficiently use COTS applications and database maintenance tools to assist over 5000 USDA end users in effectively submitting Solicitations/Awards and Requisitions in Prism and Oracle respectively.
Facilitates the integration between COTS products and SAP to maintain classified user information and accuracy of system documentations
Communicates directly with developers for resolution of complex issues affecting system and application functionalities.
Executes SQL scripts to troubleshoot issues related to Acquisition and procurement systems to better assist users in completing their tasks.
Use USDA training management system to schedule IAS systems users training.
Develop training materials such as Frequently Asked Questions and Quick Tips for users to efficiently perform their tasks.

Confidential, Washington, DC

Conference Support Technician

Responsibilities:

Provide timely support for video conferences request and video conferencing set ups
Demonstrate technical knowhow of all conferencing technologies
Be able to troubleshoot Video conferencing system in efficient manner
Perform daily checks of assigned conference to ensure functionality and making room presentable for Clients/Users
Ability to recommend the correct technology as solution for conferencing needs
Perform testing of new conferencing software in development and be able to use them with a reasonable expertise
Communication is key in successfully complete all task with User and Team
Document all issue or process with great detail to provide team useful information
A strong ability to learn quick and maintain learned skills

Confidential, Reston, Virginia

Service Desk Agent

Responsibilities:

Providing Customer support for over 7,500 user involving workplace issues
Troubleshoot and resolve over 300 VPN issues
Executed testing for new software/hardware technology to make more users friendly.
Install software applications for over 200 Confidential Approved software
Resolution within service level targets of 10 Minutes
Create work arounds while collaborating with tier 2 teams on permanent resolutions for incidents.
Advocated user on Blackberry troubleshooting fixes.
Troubleshoot log in issues and reset user passwords in Active directory and other applications
Follow Global issue protocols and monitor global incidents