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Desktop Engineer Resume

PROFESSIONAL QUALIFICATIONS: A+, Hardware, Networking and MCSE & CCNA from Sep 2008 - June 2009.

SOFTWARE EXPERIENCE: C, C++, .NET and MS Office.

Technical Skills

Networking :Cisco Routers, Course Done as CCNA & MCSE. Protocols : TCP/IP, RIP, IGRP and EIGRP. Operating System :Win 98, Win 2000/NT/XP/VISTA Database Knowledge: MS-Office, MS SQL Server 2003

EMPLOYMENT HISTORY:

  • June 2010 - June 2011: Confidential - Desktop Engineer

client place - Confidential Responsibilities:

  • Managing and monitoring the user's request and issues through I-ticket tool (Remedy).
  • Installing & Configuring Windows 98, Windows XP Professional as clients, Vista and Windows 7.
  • Installing & Configuring Windows 98, Windows 2000 & 2003 Professional, Windows XP Pro as clients.
  • Installing & Configuring ADS, DNS & DHCP.
  • Installing & Configuration Exchange server 2003 & 2008.
  • Installing & Configuring & Managing Laptop and Desktop.
  • Installing & Configuration Lotus notes and MS outlook 2003.
  • Installing, configuring, managing and updating McAfee antivirus (8.5.0) to client machines.
  • Installing & configuring 10G client and Oracle 9i and SQL 2005 software.
  • Adding, removing, or updating user account information, Resetting passwords, etc.
  • Installing & configuring VPN to access mails through Internet.
  • Configuring & troubleshooting of wireless network on laptops.
  • Implementing Group Policies at various levels and Installing Network and Desktop Printers.
  • Sep 2009 - May 2010: Confidential- Desktop Engineer

Client Place- Confidential Responsibilities:

  • Installation of Desktops, servers and notebooks.
  • Installation of Operating System on different hardware platform.
  • Trouble shooting of different Operating Systems & hardware components.
  • Installing and configuring, LAN printers.
  • Administration and maintenance of a Windows based network.
  • Installing, configuring and troubleshooting various problems in outlook2003/2007.
  • Installing, configuring, managing and updating McAfee antivirus(8.5.0) to client machines
  • Adding desktops and laptops to OU.
  • Adding computers to domain.
  • Unlocking user accounts, resetting passwords, enabling and disabling user and computer accounts.
  • August 2008 - Sep 2009: Confidential - Desktop Engineer

Responsibilities:

  • Troubleshooting of WAN links like Leased Lines and ISDN lines for backup.
  • Trouble Maintaining fault tolerance and minimum network down time.
  • To handle breakdown calls received by VPN Helpdesk from various VPN / Internet corporate customers across India.
  • Installation of Operating System on different hardware platform.
  • Trouble shooting of different Operating Systems & hardware components.
  • Installing and configuring, LAN printers.
  • Administration and maintenance of a Windows based network.

EDUCATION AND QUALIFICATIONS: Master of Computer Networking.

REFERENCES: Available upon request

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