Desktop Support Resume

OBJECTIVE:

Seeking a position as a Desktop Support Technician which will require me to utilize my exceptional computer skills, abilities and experience in the help desk field to ensure the company’s success

SUMMARY:

Over 4 years experience in providing excellent helpdesk and desktop support and over 15 years providing exceptional customer support to users
Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software and peripherals
In - depth knowledge of documenting and upgrading hardware and software systems
Able to train employees; identify, analyze, and repair product failures
Demonstrated ability to determine and recommend products or services suitable to the user requirements

TECHNICAL SKILLS:

Microsoft Office Suite
Windows 7
Windows Print Server
SQL SMS
Altiris
SCCM
McAfee EPO.

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support

Responsibilities:

Creation and management of inventory documentation related to disaster recovery.
Creation of documentation and training of remote team after company buyout.
Use of the Altiris and SCCM to deploy new disk images and software to end user laptops.
Setup and configuration of user systems in a Windows 7 environment.
Deployment of McAfee drive encryption via EPO, deployment of software through Altiris and SCCM.
Work within Remedy system for processing of trouble and request tickets.

Confidential

Help Desk Support Specialist

Responsibilities:

Support of a multi-national corporation’s user base for all level one technical support issues.
Delivery of outstanding customer relation for user base consisting of standard to executive level personal.
Handling of between 40-50 average calls per day.
Supported Windows, Mac, Citrix, Active Directory, Outlook, Web Mail, MS Office, Mobile Email Configuration.

Confidential

Help Desk Support Specialist

Responsibilities:

Developed and produce a customized billing and report application.
Help desk operations of the deployed fleet consisting of 50/50 mix of phone and desk side support.
Trouble shooting of Windows 7 & XP for connectivity, MS Print Server 2008 and device configuration issues.
Technical support of a300-piece fleet of Ricoh deployed devices and systems.
Right Fax server deployment, configuration and system maintenance.
Design and deployment of customer ticket tracking software of all deployed devices and systems.

Confidential

Site Manager

Responsibilities:

Maintenance, configuration and deployment of software
Maintenance, configuration and deployment of pc and server hardware (Dell, Sun Systems).
Managed reporting and distribution of sales and operations data for regional office of major retail client.
Supervisory role in document processing, including the management of daily duties and training of 4 office staff.
Cross training of the client’s personnel (document processing hardware, print servers, and all relevant software).

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship