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Customer Care Resume

4.00/5 (Submit Your Rating)

Houston, TX

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SUMMARY:

  • Trailblazing IT professional with an increased record of quality assurance
  • Offering a unique and energetic approach to the world of entertainment from an IT perspective
  • Proficient in quality control and implementing flow processes
  • Advanced technical skills
  • Skilled MS Excel, MS Word, Linux,Unbuntu, Lotus Notes, Filing, Facsimile, Mac OS X, Pod Casting, Audio Vault, premiere, Boeing Internal Tracking System, Adobe Illustrator, Pro Tools, Final cut pro, MCSE, A+ seeking a career with a company that will utilize my technical and business training to provide a challenging and rewarding work environment.

TECHNICAL SKILLS:

  • Supply Chain management
  • Designing of 777 Kitting Process
  • MS Excel
  • Lotus Notes
  • Kuehne Nagal
  • Filing
  • Fax
  • Mac OS X
  • Pod Casting
  • Audio Vault premiere
  • Boeing Internal Tracking System
  • Adobe Illustrator
  • Pro Tools
  • Final cut pro
  • MCSE
  • A+

PROFESSIONAL EXPERIENCE:

Customer Care

Confidential, Houston, TX

Responsibilities:

  • Assisted customers with Billing, Tech Support & account issues.
  • Responsible for escalating issues for closed accounts, failed devices such as iPhones, Galaxy Notes & Tablets, consulting Level 3 Techs to correct issues using remote access.

QC/Test Tech

Confidential, Houston, TX

Responsibilities:

  • Tested PCB’s using (OBP) (ICT) (Nic) (FBT) Microsoft Windows, Vista 7
  • Created tickets to send failed equipment to repair techs
  • Identified any failure before expediting the board to assembly phase

Technical Aids Used: Tools, Soldering Iron, Oscilloscopes, Microscopes, & X - ray equipment to check for board failures

Quality Assurance Trainer

Confidential, Dallas, TX

Responsibilities:

  • Line Lead for Microsoft Windows, Vista Excel, Power Point
  • Trained all new hires for Lenovo & ASUS product line, Laptops, & Thin Clients
  • Tracked product(s) using internal tracking system
  • Made sure priority units were expedited & shipped first

Plant Quality Trainer

Confidential, Dallas, TX

Responsibilities:

  • Gathered information to investigate r oot cause a nalysis using MS PowerPoint and Excel
  • Created PowerP oint presentations to train 200 employees in a classroom setting.
  • Worked with engineering team to d esign production cells, shipping & s hop f loor l ayouts

Confidential, Dallas, TX

Responsibilities:

  • Produced live and pre-recorded broadcast using Access system
  • Created voice overs for commercial ads for Rickey Smiley & Tom Joyner shows
  • Performed board OP using Maestro system
  • Responsible for the branding and marketing for 97.9 The Beat Hip-Hop & 94.5 K-soul R& B radio stations

Help-Desk

Confidential, Dallas, TX

Responsibilities:

  • Responsible for resolving customer billing issues via e-mail correspondence
  • Assisted customers with tech support for devices such as iPods, & iPhones

Confidential, Dallas, TX

Quality Assurance

Responsibilities:

  • Made sure documentation was correct for shipping destinations
  • Made sure transportation fleet was up to specifications for clients such as Confidential & Confidential
  • Shipped Sun Microsystems products internationally

Lead Help-Desk Tech

Confidential, Houston, TX

Responsibilities:

  • Responsible for assisting customers with web page designs for small business accounts
  • Responsible for training all new hires on phone based systems

On-the-Job Trainer

Confidential, Corinth, TX

Responsibilities:

  • Performed root cause analysis, mapping & design of flow processes.
  • Implemented and trained all employees on 777 kitting process.
  • Received several awards for 777 Kitting Process.

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