IT-End-User Support OfficerÂ Resume

SUMMARY

Detail - oriented Network Engineer and System Administrator seeking for new opportunities and growth. With over 5 years’ experience in the Information technology field, I have demonstrated a high level of expertise and problem solving skills to deliver excellent results.
Proficient in troubleshooting, solving, and maintaining computer software, hardware, peripherals, and network equipment issues.
Performed user account maintenance and management in Active Directory by unlocking their account, resetting their password, and roles to profiles.
Administer Windows Server 2008 and 2012 including Active Directory, Group Policy Management, and Active Directory File Sharing Services.
Performed a migration of Windows Server 2008 to Windows Server 2012.
Delivered a conference on how to use join statement in Microsoft SQL 2012 at Confidential ( Confidential ).
Perform enterprise system backup and restore including data migration.
Achieved Linux (Ubuntu & SUSE) Operation System installation with account management and assign permission.
Very knowledgeable and experience with ITIL methodology, Incident Life Cycle Management, and Service Level Agreement.
Excellent problem solving and management skills with the ability to prioritize task and resolve issues in timely manner.
Familiar with all network layer protocol in the Open System Interconnection model known as OSI model.
Configured network devices (switch & routers) in enterprise environment.
Ability to troubleshoot and debug network protocol stacks using ISO command line in a switch.
Experienced with network routing protocols such as OSPF and EIGRP and understand IP addressing or subletting.
Ability to work with little directory or supervision and deliver excellent result.
Knowledgeable and familiar with Electronics fundamental.
Bilingual speaking English and French.

TECHNICAL EXPERTISE

Operating Systems: Microsoft Windows 7, 8 and 10, Microsoft Server 2003, 2008, and 2012, Linux (SUSE and UBUNTU), and VMWare EXSi 6.0.

Software: Microsoft Office Professional 2010, 2013, and 2016 or Office 365, SQL 2003 and 2008, Asterisk PBX software, Skype of Business, and Network monitoring tools.

Hardware: Servers (HP ProLiant, DELL PowerEdge), storage Device (NetApp), Desktop/Laptop (IBM Lenovo, MAC Apple, DELL latitudes), Peripherals (Local and network HP Printers).

Networking: WLAN, LAN, and VLAN’s, Juniper Switches EX 2200 and EX4200, and CISCO Switch Catalyst 2900.

Programing: C++, CS, and HTML.

PROFESSIONAL EXPERIENCE

Confidential

IT-End-User Support Officer

Responsibilities:

Responsible to manage the University Service Desk and in charge of their scheduling.
Provide infrastructure support in a fast pace environment with a mix of multiple systems such as Windows Server 2008/2012 and Linux (SUSE).
Overseas any hardware replacement and upgrade on the campus servers, security cameras, and the installation of CCTV monitoring system.
Prepare and image new employee laptops or workstation including peripherals.
Perform preventative maintenance and troubleshoot problems related to workstation, laptops, and peripherals such as printer and scanner.
Overseas and coordinate unplanned outage of the campus network with multiple department.
In charge of new software deployment in the University system and network.
Manage the University local PBX and VoIP telephone and address any issue that arise.

Confidential

IT Assistant Manager, Advisory

Responsibilities:

Work with local site contact in Confidential for any hardware and cabling issue and coordinate vendor visits in case of hardware failure.
Responsible with the design, implementation, and administration of new systems (software & hardware) in their environment.
Assist their employee with any questions related to application such as Microsoft Office professional and Operation Systems (Windows 7).
Created documentations for end user education and service desk references.

Confidential

Lecturer & Assistant Professor

Responsibilities:

Assigned as an assistant professor in the Information Technology faculty where I lectured for several programs such as Microsoft SQL 2005/2008, Windows Server Administration, and CISCO Networking.
Conducted and Assisted students in the Information technology program with their end of year project which increased the level of Student success in the faculty.
Had the privilege to teach Business Fundamental to Information Technology Students.
Implemented a group project by patterning with local businesses allowing students to manage IT project and Businesses.
Worked with the board of education to initiate a new program by teaching several Certification programs such as CompTIA A+, N+, and Microsoft Office Specialist which has a positive impact in the community workforce.

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