Senior Desktop Engineer Resume Washington, DC - Hire IT People

SUMMARY:

Senior Desktop Engineer with experience supporting multiple federal government clients for over 10 years.
Extensive experience providing desktop support, server management, and software testing for over 15,000 end users.

TECHNICAL SKILLS:

Technologies and Application Software: IBM Big Fix, Microsoft Deployment Toolkit 2013, SCCM, Remedy, Momentum, MySQL, MS Access, Microsoft FrontPage, Visio Flow Charting Software, Voyager Data cataloging Software, ASM51, Active Directory, VMware, Admin Studio,Symantec Live State Delivery, IBM Rational Testing tool.

Operating Systems: Windows (NT, 95, 98, 2000, ME, XP, Vista, 7, 8, 10), Mac OS X, Linux

Programming Languages: Java, HTML, C, C++, Visual Basic

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Senior Desktop Engineer

Responsibilities:

Utilize IBM BigFix to apply patches and updates to servers and workstations using SCCM for wide - scale automated image releases.
Deploy and migrate desktops and notebooks in client environment across 10 remote sites for over 5,000 end users.
Build and deploy images using Microsoft Deployment Toolkit 2013 and SCCM.
Generate scripts using VBScript and PowerShell; identify solutions to problems or issues that cannot be resolved by Tier I and II support staff.
Run patch reports for new builds and test, troubleshoot, implement, and assist with all desktop security remediation activities.
Produce weekly and monthly activity and performance reports and other written materials, and provide analysis and recommendations to senior level management to support decision-making.

Confidential, Washington, DC

Business Analyst

Responsibilities:

Completed Independent Validation and Verification support for GSA’s phased implementation of Momentum Financials. Reviews design documentation and system test plans to ensure that software works as designed and meets the requirements defined by the user community.
Elicited business requirements from end users through interviews and developed functional requirements documentation.
Weighed costs, benefits, and risks and before recommending course of action.
Prepared reports, research, and other contract deliverables related to IV&V analyses performed.

Confidential, Washington, DC

Desktop Support Manager

Responsibilities:

Provided technical support, direction, supervision and leadership to members of the desktop support group. Responsible for all aspects of maintaining these positions, and the individuals in these positions, including the duties of hiring, assigning and prioritizing work, setting expectations, performance management, and firing.
Planned, implemented, and supported workstation, kiosk and printer hardware and software.
Performed desktop system maintenance/upgrades including all desktop OS patches, creates and maintains user accounts, manages user groups, and network permissions.

Confidential, Washington, DC

Help Desk Manager

Responsibilities:

Assured users were provided efficient and timely first and second level support on a 24/7 basis.
Directly trained all new and current Help Desk personnel on all agency policies and procedures.
Performed staff scheduling to ensure Help Desk coverage during normal business hours and on-call support.
Managed the Help Desk staff including consultation on performance evaluations, promotions, hiring, and disciplinary responsibilities.
Ensured that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
Demonstrated management and decision making skills concerning Information Systems policies, processes and procedures, with a proven track record of completing tasks and/or project within budget and on schedule.

Confidential

Quality Assurance Manager

Responsibilities:

Supervised a 5-person software-team to oversee testing and requirements gathering on software to be tested.
Practiced network asset management by maintaining network component inventory, related documentation and technical specifications.
Acted as liaison to the various service units and other WCM efforts to gather requirements for quality assurance purposes.
Reviewed software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.

Confidential

Quality Assurance Analyst

Responsibilities:

Planned, evaluated, tracked, analyzed and coordinated WCM Quality Assurance activities using tools and techniques in accordance with ITS and PMI standards.
Identified, analyzed, and documented problems with program function, output, or content. Planned test schedules or strategies in accordance with project scope or delivery dates.
Used a wide variety of techniques and tools in the development and unit testing of software applications, including: object oriented programming languages and software tools, analysis and design techniques, data base management systems, middleware and data access and retrieval programs.

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Senior Desktop Engineer Resume

Washington, DC

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