PROFESSIONAL EXPERIENCE:

Confidential

VOIP Technician Tier II

Responsibilities:

• Configuring all Cisco VOIP Phones for the office using Cisco Call Manager (UC/CUCM), working in (UCCE/UCCX) Finesse, Call Center environment. Configuring all Voicemails for employees in Cisco Unity.
• Configuring Voice Gateways, Wiping Voice Gateways and VG224 and VG310.
• Troubleshooting all Telecom related tasks. VOIP Conference Phones Cisco 8831, 7937, 7936 and VOIP Phones Cisco 7942, 7962, 8861, 9971. .
• Responsible for Implementation of E911 service for Confidential using Cisco (CER).
• Resolving tickets using CS Service Desk Manager ticketing system.
• Responsible supporting all 14 Confidential locations in the DC Metro and others remotely and Physically if necessary.
• Troubleshooting and installing all Anolog Telecommunication T echnology 66 and 11 0 blocks. Using T - Bird, Toners, Wire Rap Tools. Punch down tools, Tone and Probe Cable check, Butt Set.
• Responsible all Main Telecom Closets and Telecom Closets on every floor.
• Helped implemented the UCCE/UCCX lab.
• Responsible for cabling racks cat5, cat6, and installation of Telecom equipment.
• Working knowledge of VMWare for Desktop & Server, Applications
• Responsible for all efax and anology fax machines.
• Active Public Trust for the US Government ( Confidential ).

Confidential

Telecom Engineer

Responsibilities:

• Responsible for all circuit orders and inventory for Confidential . Maintaining all VOIP Telecommunication connections for Confidential .
• Lead Tech Supervising 3 Telecom Analyst 3rd and Top Level Support for Confidential I.T.
• Configuring all Cisco VOIP Phones for the office using Cisco Call Manager (UC/CUCM), working in (UCCE) call center environment. Configuring all Voicemails for employees in Cisco Unity.
• Maintaining all NICE Applications for the Call Center Representative. Configuring all PGI/Webex conferencing system for all employees.
• Troubleshooting all Telecom related tasks (configuration, troubleshoot). Discussing problems related to customers based on telecom. Worked on ROADM, Metropolis EON and various DWDM equipments.
• Responsible for Implementation of E911 service for Confidential using Cisco (CER).
• Responsible for All the Telecommunications Systems in Confidential SME sites Gateways and Routers.
• Maintained all Vendor Portals. Interact effectively with group members (orally) and discuss regarding the issues faced by customers. Engineer optical budget and provision SONET OC-192, 10G Ethernet.
• Managed the turn-up and integration of Ciena 4200 and Nortel 6500 equipment
• Knowledge of Confidential Network (MPLS, Internet Circuit, PRI’s).
• Responsible for Confidential Data Center and Co-Location Data Center (Core-Site) Wiring, Power, Servers, Maintaining the Relay Racks and Ordering of the equipment.
• Responsible for the Inventory of Data Center Telecom equipment.
• Working knowledge of VMWare for Desktop & Server, Applications
• Ability to adapt to changing work environments
• Energize and engage employees by providing constructive feedback and praise on a daily basis

Confidential

Network Analyst

Responsibilities:

• SONET, DWDM, Transport technologies.
• Provisioning and troubleshooting Transport equipment.
• Involved with commissioning/Test and Turn Up of new equipment on the Network.
• Proficient provisioning DWDM and Optical Transport (Cisco, Cisco ROADM, Cisco Crossponders, Cyan, Fujitsu, Turnin, Nortel Networks).
• Knowledge of CTM/CTC, Netsmart, CyMS, Preside, Turin management systems.
• Can read a circuit design layout record, understand Network diagrams and schematics.
• Customer focused a team player, and a self-starter.
• Working knowledge of telecommunications networks, systems, power and grounding systems,
• General knowledge of the Public Switched Telephone Network architecture. Assisted in cabling, Rack & Stack mechanical assembly.
• Emphasis on the following SONET, DWDM technologies: Nortel classic or Optera Metro; Fujitsu Flashwave, FLM, DWDM; Cisco/Cerent 15454 or DWDM; CyAN; Turin; Infinera DNA and associated element management systems, CTC/CTM; Netsmart; CyMS; and Preside.
• Working knowledge of Windstream MOP process.

Confidential

Network Operations Engineer

Responsibilities:

• Provide service like voice and data technical support to Allied customers.
• Troubleshooting Customer VOIP problems using BroadSof, IPhony. & Cisco Call Manager.
• Troubleshooting Customers VOIP Fax connection problems.
• Perform DNS Add/Change/Delete requests and DNS trouble-shooting tasks
• Maintain DNS record types A, MX, CNAME, PTR validating IN-ADDR.ARPA.
• Perform VLAN configuration in support of Add/Change/Delete requests.
• Knowledge of Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fibers services (DWDM), and Metro-Ethernet. Assisted in cabling, Rack & Stack mechanical assembly.
• Knowledge of Network design, Routing, DNS, IP Sub netting, diagrams and schematics.
• Knowledge of Proxy Server and Firewalls. Ciena 4200, Ciena/nortel om-3500 and Turin networks.
• Knowledge of TCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP).
• Knowledge of VoIP: Hosted PBX, PRI and SIP trunking. Familiarity wi th SIP, H323, RTP and SCCP Protocols.
• Working with Hardware: Routers, Unix, and Cisco networking equipment 6500/2750/3650/3550/3400 ME/2950LRE switches and ASR 9000/7604/7206/2600/2500 routers.CSU/DSU, bridges, multiplexers, servers and switches configuration.
• Use of network management, monitoring and trouble isolation tools to gather information and interpret data in order to successfully identify, understand and resolve network problems and improve network performance.

Confidential

SONET Test and Turn-Up Engineer

Responsibilities:

• Add/Support/Troubleshoot Equipments SPWV160, Lucent 40G OLS, Lucent Wavestar 400G, Ciena Core Director, Fujitsu Flashwave 7500, Siemens HIT 7500, Nortel/Ciena OME6500, Alcatel-Lucent DMX, Cisco 15454 MSPP & MSTP, Cisco ONS 15454 MSTP and ONS15216, BTI 7500NEC MW0500.
• Travel nationally to AT&T facility to Add and Disc and Troubleshoot Connectivity, Install Fibers and Circuit Packs 10G, OC48, OC192, OC768. Check DB Levels on Fibers.
• Proficient provisioning DWDM and Optical Transport (Cisco, Cisco ROADM, Cisco Crossponders, Cyan, Fujitsu, Turnin, Nortel Networks).
• Configured services with features such as L2-VPN, MPLS-TP OAM for PTN.
• Managed the turn-up and integration of Ciena 4200 and Nortel 6500 equipment.
• Test and Troubleshoot Connectivity and Loop Testing using T-Berd 8500/8000
• AT&T Level 4 Certified Installer. Raised floor and Racks.
• Develop Network Diagrams, Hardware Configurations and Network Integration.

Confidential

Network Engineer

Responsibilities:

• Installing Cisco 3800, 2800 Voice and Data Routers, Catalyst 2860 Switches.
• Wired and Connected the Patch Panel for VOIP (Phone) and Work Station Connections in the Network.
• Knowledge of Network design, diagrams, Routing, DNS, IP Sub netting and schematics.
• Wiring Cat 5’s and Fiber connections. Installed UPS System and Connections.
• Using Hyper Terminal configured Voice and Data Routers.
• Configuration and support of Ciena 5305 (WWP 3300) gigabit Switches utilizing PBB-TE.
• Worked on ROADM, Metropolis EON and various DWDM equipments.
• Installed 66 Block for Voice Connections. Performed End to End Test using the Laptop.
• Network monitoring of various Transmission equipment's like Metro core DWDN, SDH & OTN.
• Responsible for all site pictures and paper work. Remotely troubleshooting and isolating failed assembles, connections, and other components of network hardware on the following equipment: Ciena 4200, Ciena Core Stream, Ciena 2600.

Confidential

DWDM/SONET Transport Engineer (NTAC)

Responsibilities:

• Supported/Troubleshot all NEC equipments SPWV 160, SPWV 32/64, ITS-2400V, ITS-2400A, DWDM 4200, MW0500.
• Travel nationally to AT&T facility to performed Upgrades during the maintenance window following all AT&T procedure to SPWV 160 and SPWV 32/64.
• Energize employees by providing constructive feedback and explaning concepts to non-technical audiences.
• Travel nationally to Troubleshoot Fiber connections and check db level on the fiber.
• Open tickets and change out none working Unit/Cards for NEC DWDM’s.
• Configured services with features such as L2-VPN, MPLS-TP OAM for PTN.
• Worked in the Lab testing replace Units/Cards. Discuss in group regarding the issues faced by customers.
• Pulled Cables (Cat5, Cat6), Connected Fiber on DWDM equipment. Troubleshoot DWDM network-related issues
• Test connection with T-Berd. Assisted in cabling, Rack & Stack mechanical assembly.
• Network monitoring of various Transmission equipment's like Metro core DWDN, ROADM, SDH & OTN.
• Remotely troubleshooting and isolating failed assembles, connections, and other components of network hardware on the following equipment: Ciena 4200, Ciena Core Stream, Ciena 2600.
• Develop Network Diagrams, Hardware Configurations and Network Integration
• Knowledge of Proxy Server and Firewalls. Ciena 4200, Ciena/nortel om-3500 and Turin networks.

Confidential

Cable Tech

Responsibilities:

• Supporting World Bank Data Center on all Cabling orders.
• Answer all connection related problems in the Data Center.
• Pulled Cables (cat5), Fiber to D-Mark to the equipment.
• Working knowledge of Remedy ticking system.
• Maintaining all spreadsheets and labeling of all World Bank Customer equipment.
• Working with Network Operation Center on port assignments and power cycling.
• Maintained all Telecommunications equipment for the Chantilly VA office.
• Maintained all Data Port assignments in Chantilly VA office

Confidential

NOC Engineer 2nd Level Support

Responsibilities:

• Serving as a 2nd level support for Sprint/Nextel NOC, WiMax equipment.
• Responsible for Turning up RAS (Cell Site) using WSM (Samsung equipment).
• Serving as a Lab Instructor for RAS and WSM
• Network monitoring of various Transmission equipment's like Metro core DWDN, SDH & OTN.

Confidential

CST Engineer

Responsibilities:

• Customer Service Engineer for ISP. Troubleshot Customers CPE.
• Went to Cogent's Cisco Routers and tested customers connections, latency, throughput, packet loss, VLANS, BGP,IS-IS RSTP, HSRP, OSPF.
• Tested Customers DNS connectivity. Tested connectivity to Gig, T1, T3 and Ethernet connection.
• Customer’s equipment included Cisco Routers, Juniper Routers, DNS Servers, Various Switches and Firewalls.
• Responsible for assigning IP Address in the Cogent Network.

Confidential

VoIP/Network/Systems NOC Operator/ VoIP Test Engineer

Responsibilities:

• Monitored and tested TWC Network Element using Cisco UBR 7246/VXR, Motorola BSR, Cisco GSR Gig bit Switch Driver, Juniper T3/M3. Managed the turn-up and integration of Ciena 4200 and Nortel 6500 equipment.
• Monitored the SONET Ring for Verizon Columbus.
• Used Remedy Ticketing Systems to Forward and Keep track of all the ticketing activities.
• Monitored systems to make sure that Modems and DNS Server connections wer stable for TWC Systems Network.
• Tested VoIP/Network/System connections for Confidential .
• Worked on ROADM, Metropolis EON and various DWDM equipments.
• Network implementation, tested and documented call completion over TDM and VOIP based routes.
• Knowledge of Cisco Call Manager. Install, test and turn-up of Ciena 4200 RS Network Nodes.
• Coordinated with Division and Carriers to complete tasks related to call testing. Provided on-going feedback and input on Carrier performance for call completions during testing.
• Analyzed and debugged call failure cases in coordination with LEC and Switch Operations Engineers Behavior Characteristics.
• Built call testing scripts for Cisco Softswitch Secure CRT to test outbound calls. Working Knowledge of SIP and MGCP.

Confidential

T1 and SONET Testing & Field Tech

Responsibilities:

• Tested and Field Tech - responsible for installations to the Confidential Cell Sites.
• T1 Tech for Verizon FNS, except circuit's at the Cingular Cell Sites interacting with the Cingular NOC and Lucent Engineer, responsible for UMTS located in the NOC.
• Performed all necessary wiring, pulling various cable, wiring DSX panels, installing RJ 48, RJ45, Serge Protectors, and 66 Blocks. Acquired knowledge and skills to deploy, test and troubleshoot CIENA 4200 systems.
• Used the T-Bird 209 to test the T1 connection to the Cingular Node B (UMTS). Test with Verizon DMS and Cingular Ericsson Switches Responsible for the engineering of all.
• Installed Synchronous Optical Networks (SONET) systems.
• Turned up and engineered OC192/OC48/OC12 and OC3 throughout different CO's.
• Familiar with the all CO and Cell equipment as Patch Panels and DSX panels shelves.
• Pulled Cables (Cat5, Cat6, 25 Pair) outdoor at a Cell Site, Indoor facilities.

Confidential

Tier II PSAP E911 Integration Engineer/RF Testing Engineer

Responsibilities:

• Tier II PSAP E911 Integration Engineer - RF Testing Engineer for PSAP E911 Integration, Verizon Wireless, Cingular (AT&T) Wireless and other companies.
• Responsible for handling all trouble issues during PSAP Integration and working with customer NOC, RF, Cell Site Engineer and PSAP’s on Integration efforts, network overlay troubleshooting and test & commissioning efforts.
• During testing, interfaced with various functional areas (Development manufacturing, Deployment, and Support) on engineering and Quality issues. 24-hour/seven days a week support of life safety systems.
• Trouble shooting Customer issues, primarily related to Cisco and UNIX. Familiarity with Sun-Solaris and SQL Database tools (Oracle or MySQL).
• Network monitoring of various Transmission equipment's like Metro core DWDN, SDH & OTN.
• Knowledge of Confidential Geometrix Equipment such as Wireless Location System (WLS), Geolocation Control System (GCS), Abis Monitoring Unit (AMU).
• Responsible for Integration of the Cingular (AT&T) Wireless GSM and TDMA Cell Sites. Interacted with Cingular PM, Translations, and Tier II NOC Engineers.

Confidential

DMS 500 Sr. Switch Technician

Responsibilities:

• Responsible for building and troubleshooting translations for customer PRI’s and T1’s.
• Worked with ILEC/Carriers to accept & implement Network Interconnection of (SS7, OA, 911, DS3, OC level) trunks for new & existing Focal sites.
• Perform Maintenance of all network (SS7, OA, 911, DS3 OC level) trunks/links interacting with Verizon using DMS,RSTP, HSRP and 5ESS switches.
• Periodically monitored traffic (using DMS stats) for network trunk capacity.
• Coordinated (with internal Focal organizations) to insure timelines were met for network trunk installations.
• Engineer and focused all network trunk/circuits (DS3’s or OC level) to the appropriate Multiplexer equipment channel assignments. Assisted in cabling, Rack & Stack mechanical assembly.
• Used T-Berd 310, 224 to test DS3’s and DS1 connectivity on a daily basis. Kept; records of all our Network DS3/OC level equipment, wiring organized and neat appearance.
• Kept records for trunks coming into the Washington DC switch site and their interconnected path/s. Kept documentation/spreadsheet of all ILEC tandem, branch & end office paths up to date.

Confidential

Network Technician Engineer III

Responsibilities:

• Provided Tier II Level Technical Support for Confidential Voice Network.
• Monitored VRU Servers, DMS 100, 300, and AXE-10 Switches.
• Trouble Ticket Resolution to all voice problems in the Confidential Network. Utilizing FaxProbe, HPOV Map, and access into DMS and AXE-10 switches to resolve issues.
• Answered trouble calls from Confidential Customer Service, Switches, and other NMC’s.
• Utilized Net Meeting to communicate with other NMC’s. Interacted with Voice Engineering to resolve issues in the Confidential Network.
• Demonstrates a high level of competence troubleshooting critical issues, and coordination of implementation on DWDM, ROADM and SONET networks
• Working Knowledge of DCME’s and SCP’s and IN Platforms. Interacted with IP group using Cisco Routers to check configuration and connectivity.

Confidential

Tier II Data Network Engineer/Technician

Responsibilities:

• Data Engineer responsible for Tier II Support for the Data NOC and Network Integration.
• Assisted Advance Technical Department to implement HPOV Map into the Network Operations Center.
• Provided 2nd level Engineering and Technical Support for HPOV Map, switch monitors, Startec LAN, VOIP, Clarent Gateways, Command Center and Database support. Posse’s strong experience and knowledge of network diagramming skills. Configuration and support of Ciena 5305 (WWP 3300) gigabit Switches utilizing PBB-TE.
• Provided 24 hour on-call monitoring via a text numeric pager that was hooked up to the HPOV Map modem. On-call 24 hours for questions regarding VOIP connections and Clarent equipment for major customers.
• Responsible for writing rule sets for HPOV Map alarms. Responsible for training of other members of the Network Operations Center.
• Demonstrates a high level of competence troubleshooting critical issues and coordination of implementation on DWDM, ROADM and SONET networks.
• Wrote and provided training manual for the HPOV Map for the Network Operations Center.
• Monitored and provided support for DMS 250 switch alarms. Troubleshot Startec carrier and residential connection problems.

Confidential

Acting Supervisor/Lead Network

Responsibilities:

• Lead Network Operations Technician responsible for supervising six employees on the swing swift as an acting supervisor.
• Responsible for all escalations and the top priority issue as a Lead Technician.
• Assisted in providing 7x24 supports to critical iDEN network elements by real-time identification.
• Provided proactive response to MSO and network faults through analysis, notification, trends, and escalations.
• Provided knowledgeable assistance and coordinated efforts with on-line MSO’s, field service technicians.
• Monitored all alarms via NetExpert and OMC and verified gateway connectivity.
• Utilized TTC test equipment (NetAnalyst, Unix) Centest 650 to test T1 connections.
• Provided monitoring support for Digital Cellular, Text/Numeric Messaging, Voice Mail, and Nextel Direct Connect. Interacted with Tier II NOC Engineers regarding the project.
• Reset sites and push loads during maintenance window.
• Demonstrates a high level of competence troubleshooting critical issues, and coordination of implementation on DWDM, ROADM and SONET networks.
• Monitored site entries and maintain log events.
• Opened and closed NEWT failure records on critical outages and extended EBTS outages.
• Knowledge of Dispatch Application Processor, Transcoder, Metro Packet Switch, Base Site Controller, and Digital Access Cross-Connect Switch.