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Compliance Team Supervisor Resume

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Kansas City, MO

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SUMMARY:

To assist a company in its mission to serve its valued customers through strong and experienced customer service skills, proven production that will meet with the ultimate aim of exceeding expectations, along with demonstrating accuracy and accountability in the workplace while completing tasks if given the position.

TECHNICAL SKILLS:

  • ICOMS Time Warner internal billing system
  • REMs Confidential internal patient chart notes
  • MS Word, Excel, Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Kansas City, MO

Compliance Team Supervisor

Responsibilities:

  • Facilitated skill based training to new and existing employees through department system and or policy/process changes.
  • Provide daily, weekly, and monthly departmental productivity communication, including, statistical data, to regional leadership.
  • Provide my team with activate call sheets to call patients and inquire about testing results and habits.
  • Provide backup support for the customer service supervisor.
  • Create schedules for regular daily agent shifts as well as mandatory overtime schedules for the department.
  • Provide agent feedback through reviews and coaching to ensure the highest level of customer service was being delivered to each and every customer/patient.

Confidential, Milwaukee, WI

Retention Supervisor

Responsibilities:

  • Collaborated with team and functional leaders to identify process improvements, resulting in department efficiency and accuracy improvements.
  • Designed training and development job aids for agents and department leaders, increasing order entry accuracy and standardization of processes
  • Facilitated skill based training to new and existing employees through department system and organizational changes.
  • Provide daily, weekly, and monthly departmental productivity communication, including, statistical data, to regional leadership.
  • Provide coaching and support to 28 Agents, including, conducting performance reviews, professional development, goal setting, and any disciplinary actions necessary.
  • Provide customer satisfaction in reaching solutions that not only fit the need of the client but also the enterprise.

Confidential

Order Entry Supervisor

Responsibilities:

  • Collaborated with team and functional leaders to identify process improvements, resulting in department efficiency and accuracy improvements.
  • Designed training and development job aids for agents and department leaders, increasing order entry accuracy and standardization of processes
  • Facilitated skill based training to new and existing employees through department system and organizational changes.
  • Provide daily, weekly, and monthly departmental productivity communication, including, statistical data, to regional leadership.
  • Provide coaching and support to 28 Agents, including, conducting performance reviews, professional development, goal setting, and any disciplinary actions necessary.

Confidential

Direct Sales Assistant

Responsibilities:

  • Facilitated “escalated” customer concerns and or questions, working to ensure positive outcomes, retention of customer, and improving their overall experience.
  • Provided support to internal client base, entering all customer service work orders into internal billing system.
  • Developed internal training support documents for all agent use, resulting in an increase of order entry standardization and accuracy.
  • Assisted cross - functional teams in administrative and special project support.

Confidential, Milwaukee, WI

Facilities Supervisor

Responsibilities:

  • Management and overseer of all facility needs, including, employee security access, engineering maintenance, and daily upkeep.
  • Coordinate, schedule and negotiate contracts with all vendors relating to building maintenance needs and requirements.
  • Manage a staff and scheduling of up to ten security team members, providing necessary training and coaching as needed.
  • Provided additional support in areas of: Entertainment - As Director of Entertainment, managed yearly budget of over $18k, promotion of club entertainment, recruitment and scheduling of talent.

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