Help Desk Specialist II/Remote Desktop Support Resume Columbia, MD - Hire IT People

OBJECTIVE:

Computer/Desktop/Help Desk Support Technician

EXPERIENCE:

Confidential, Columbia, MD

Help Desk Specialist II/Remote Desktop Support

Troubleshoot and resolve Windows 7/10 issues
Image Windows 7/10 computers using SCCM 2012
Configure workstations to access Active Directory Domain and network
Configure workstations to access network printers
Troubleshoot and resolve network connection issues
Help End User community setup work email on Android\Iphone
Troubleshoot and resolve Outlook/Office 365 email issues
Use Microsoft SCCM 2012 to install software and image computers
Use Remedy Help Desk ticketing system
Manage user, computer objects and security groups in Active Directory
Configure and troubleshoot Office 2010/2013 issues
Help End User community use required applications/Box for file colaboration/Okta
Troubleshoot/resolve any VPN Cisco AnyConnect Client issues
Used Remote Desktop Protocol and Microsoft SCCM to troubleshoot/resolve issues for telecommunting Users
Troubleshoot variety of internet connection issues (DSL, Cable, Fios) so telecommuntiong users could use VPN to authenticate to company network

Confidential, Washington DC

Help Desk/Access Provisioning Analyst (Contractor)

Confidential, Hanover, MD

Active Directory/Outlook Migration

Troubleshoot and resolve Windows 7 and XP issues
Configure workstations to access Active Directory Domain and network
Configure workstations to access network printers
Troubleshoot and resolve network connection issues
Activate Blackberry devices to access email
Troubleshoot and resolve Outlook email issues
Used Altiris to install software and image computers
Used Remedy Help Desk ticketing system
Manage user, computer objects and security groups in Active Directory
Configure and troubleshoot Office 2010 issues
Generate VPN tokens in RSA Security Console
Setup VPN in Cisco AnyConnect Client
Entered trouble tickets using Remedy Help Desk ticketing system
Used Remote Desktop and Symantec PC Anywhere for remote control of computers and laptops