Technician Resume

PROFESSIONAL EXPERIENCE

Confidential

Technician

Responsibilities:

Configure and optimize secure telephone systems, including Cisco telecommunications and networking products to include all voice switches and data network hardware at the intermediate and/or expert level
Capable of selecting and deploying appropriate tools for reporting, routing and monitoring of IP telephony traffic on the network
Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems
Collaborate with all aspects of IT organization including Systems Engineers Tier 1support staff to resolve trouble tickets and mitigate end - user issues with VoIP hardware and/or applications
Trouble tickets issued as needed in the escalation phase.

Confidential

Technician

Responsibilities:

Verifying the current SPID the telephone numbers on CRS belong to, creating spreadsheets to send LRS request or using the ILEC GUI system Neustar, or Clearinghouse. After receiving FOC from Confidential or Incumbent Local Exchange Carrier (ILEC’s) make sure no supp came in for the PON.

Confidential

Technician

Responsibilities:

Performed daily provisioning and customer service duties associated with the installation of Voice over IP, T1 circuit, Frame relay, ISDN, PRI, BRI, B-ISDN Flex (Bonded), order entry of LNP port in and out buy submitting and ASR order to all CLEC’s or ILEC. Testing circuit loop diagnostics and troubleshooting, added class traditional features for E 911 (MSAG), Sodi Task, ICOM, RCN, ASDL service provision field and DST/CSG Disaster Recovery escalation mailboxes.

Confidential

Researcher

Responsibilities:

Confidential

Sales Representative

Responsibilities:

Entering ESN in to the system daily to provide data to the (PASP) for E 911 for AIL information.
Handled new account activations also updating systems daily with feature changes.
IMEI swap, LNP porting. ISDN, Troubleshoot dropped called from the network, analyzing bills to crediting accounts for down time from the CDMA and GSM networks.
Customer service in person, as well as by telephone.

Confidential

Production Worker

Responsibilities:

Daily task included but were not limited to operating 2Liter Filler machine, Can Line, 16oz Line.
Bagging and boxing line
Also, I relieved machine operators for their scheduled breaks.
Forklift operations for order pulling, wrapping pallets.

TECHNICAL SKILLS