ServiceNow Consultant Resume Newark DE - Hire IT People

SUMMARY

Accomplished Information Technology Services Management professional with over
20 years of experience in bringing cutting - edge technology to corporate clients.
Proven ability to conduct accurate needs analysis, solve problems, assess technical capabilities, conduct strategic planning, create, deploy, build and motivate teams, for ServiceNow deployment projects.
Seasoned road warrior; have laptop will travel. Rolled out ServiceNow 14 times and counting.
I can StartNow

TECHNICAL SKILLS

Microsoft: Firefox, Internet Explorer, HTML. Office 97, 2000, XP 2002, 2003, 2007.2010 NT 4,, Exchange, IHD, WinZip, Visio, Lucent ACD, Auto Cad, ITIL process, Captivate, RoboHelp, Webex, WBT, SharePoint, Remedy, ITSM, Magic, SugarCRM PHP/MySQL/Apache systems. EMC Email Extender, Learning Management Systems, LMS, Captivate, Articulate, Engage Camtasia, Adobe Presenter, Moodle, LMS, and Claroline. Lotus Notes 6x

Systems: IBM PC x86, MS-DOS. MS Windows 3.x, NT4x, Windows 2000, 2003, Net, Windows XP, Vista, Windows 95, 98, Windows CE. VMware Linux Remedy HP OpenView Service Desk Magic Helpdesk, Remedy, Service-Now. Claroline, Dokeos Incident, Problem, Change, Request Management. CMDB, and ITSM ISO 20000.

Hardware: PC desktop, PC laptop, wireless, modems, PC Alpha, hubs, NIC. PC hand held. HP Printers IBM HP Dell laptops. Sun SPARC Dell workstations, Dell IBM HP servers. APC UPS Cisco routers, switches Pix and Checkpoint firewalls VPN Blackberry. Android Mac

PROFESSIONAL EXPERIENCE

ServiceNow Consultant

Confidential, Newark DE

Responsibilities:

System Data and Process Architect for Service Now Deployment.
Designed and created data templates for form design and configuration.
Designed multi rollout scenarios to meet corporate schedules.
Rolled out 5 ServiceNow Projects Including Domain Separation
Ran Operational Readiness Testing for Incident, Problem, Change, Service Catalog, CMDB, Demand, GRC, PPM .
Engagement Manager SCRUM Agile
Provided Technical support for Program Sponsor and Project Manager
Backfilled doing limited coding and testing when required. Projects were on time and on budget.

ServiceNow Consultant

Confidential, Bartlesville OK

Responsibilities:

System Data and Process Architect for Service Now Deployment.
Designed and created data templates for form design and configuration.
Designed multi rollout scenarios to meet corporate schedules.
Lead Discovery and CMDB teams ( hands on ) Managed onsite and remote developers
Ran Operational Readiness Testing for Incident, Problem, Change, CMDB
Provided Technical support for Program Sponsor and Project Manager
Backfilled doing limited coding and testing when required. Project is on time and on budget.

ServiceNow Consultant

Confidential Phoenix

Responsibilities:

System Data and Process Architect for Service-Now Deployment.
Created Global and Regional Process workflow maps and design documents.
Led Global design team to define ITIL Framework and Global Multi Domain Service-Now Instance.
Created and led process workshops to define customer’s requirements to build out Service-Now.
Designed and created data templates for form design and configuration.
Designed multi rollout scenarios to meet corporate schedules.
Ran Operational Readiness Testing for Incident, Problem, Change, Service Catalog, Knowledge Management CMDB

Service-Now Consultant

Confidential San Francisco

Responsibilities

System Data and Process Architect for Service-Now Deployment.
Created Global and Regional Process workflow maps and design documents.
Led Global design team to define ITIL Framework and Global Multi Domain Separation Service-Now Instance.
Created and led process workshops to define customer’s requirements to build out Service-Now.
Designed and created data templates for form design and configuration.
Designed multi rollout scenarios to meet corporate schedules.
Ran Operational Readiness Testing for Incident, Problem, Change, Service Catalog, Knowledge Management
System is a multi-language global deployment.

Service-Now Consultant

Confidential Maryland

Responsibilities:

System Architect for Service-Now Deployment.
Created and led process workshops to define customer’s requirements to build out Service-Now.
Designed and created data templates for form design and configuration.
Ran Operational Readiness Testing for Incident, Problem, Change, Service Catalog, Asset, Knowledge Management and CMDB.
Project included LDAP integration with Open LDAP.

Service-Now Consultant

Confidential Virginia

Responsibilities:

Was the System Architect for Service-Now Deployment.
Created and led process workshops to define customer’s requirements to build out Service-Now.
Created applications required to meet customer requirement and rolled out Service-Now on time and under budget.
Completed a very extensive knowledge transfer workshop.
Project was completed 80% off site and 20 % on site which mitigated travel costs.
Project included LDAP integration and an on premise install.

We provide IT Staff Augmentation Services!

Servicenow Consultant Resume

Newark, DE

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship