Cloud Architecture & Implementations Engineer Resume Irving, TX - Hire IT People

SUMMARY:

As a creative problem - solver, I offer exceptional technical insight to any organization that values a dedicated team player. I seek to leverage my education, software engineering and systems administration experience to deliver comprehensive process-based architecture, implementation, and support of products and services in CSAT-oriented enterprise-class Cloud environments.

TECHNICAL SKILLS:

Office 365 *SDLC *Azure Active Directory *PowerShell Scripting *Prior Cisco CCNA Cert *ITIL Foundation v3 Cert *Exchange *VMware *IIS *JavaScript *.NET *Eclipse *JBoss *JIRA *MS SQL Server *Visual Studio *Citrix *MS Dynamics, BMC Remedy & SalesForce.com CRMs *Experienced Microsoft & Apple System Admin *Bilingual (Yoruba)

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Cloud Architecture & Implementations Engineer

Responsibilities:

Enables quicker time to value, higher cloud consumption, and increased product/customer satisfaction by facilitating a predictable and consistent onboarding experience for new enterprise-class Azure & Office 365 external clients
Assesses the client’s current environment and business requirements; Develops and delivers an Office 365 OnBoarding Deployment Plan within scope of the OBC / Microsoft FastTrack
Assists the client with remediation of any potential issues or blockers found during assessment that may block or hinder onboarding to Office 365 via FastTrack & Microsoft’s Best Practices
Cloud Competent: Guides the client through the technical tasks of configuring the client’s On Premise environment to work in the cloud via Office 365 & Azure Active Directory
Aids the client with knowledge & with configuration of tools, Architecture, Directory Synchronization (AADSync), Identity Management & Active Directory attribute cleanup, mail routing & migration tool setup, Exchange Online Hybrid, Multi-Forest Deployments, user licensing, and successfully standing up the various O365 workloads

Confidential, Plano, TX

Applications Support Analyst III

Responsibilities:

Responsible for 3rd Level (highest) Support of Retalix' Loyalty software Product on a small team of seven analysts
Serviced 28+ multi-million dollar accounts in North America and globally with over 14,000+ install bases
Interfaced directly with Development (Software Maintenance) for bug analysis, with Quality Assurance (QA) for testing, tracking and roll out of software fixes / service packs, and with BI/DBAs to analyze and correct sales data
Utilized Visual Studio to optimize SQL queries and Stored Procedures, schedule jobs, automate various database related activities, as well as HP Quality Center and Pivotal for incident tracking
Reviewed logs, coordinated problem resolution activities with various internal and external software development teams, documented status of projects and open issues on a weekly basis and kept clients updated on issue status
Reviewed, designed, and created tables and functions, and corrected dashboards, and exported/imported client data

Confidential, Dallas, TX

Service Desk Support Technician II

Responsibilities:

Provided ITIL-based, technical support to 60k global employees for network infrastructure and internal desktop systems, software and hardware
Installed, configured and performed advanced troubleshooting for desktop systems, workstations, servers, 3G mobile data devices including Blackberrys, iPhones & iPads, and various networks
Maintained passwords, data integrity and file system security for the desktop environment

Confidential, Irving, TX

Technical Support Engineer Level II

Responsibilities:

Effected digital delivery of television news and advertising spots, and other media to hundreds of TV & radio stations, and newspapers outlets across the US & Canada
Via remote support, interfaced with engineers, AV media technicians and other professionals across the industry
Excellent network, Windows Server administration, system configuration, and proprietary hardware support

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Cloud Architecture & Implementations Engineer Resume

Irving, TX

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