PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Application Support Engineer - L3

Responsibilities:

• Responsible for server level support of all Scottrade Bank application environments
• Management and oversight of assigned upgrade and maintenance projects
• Liaison between business users and other IT departments
• Coordinate with Change Management Review Board for planned projects
• Liaison between IT department and 3rd party software vendors
• Work and communicate in a team environment
• Develop project timelines
• Assist Business Department management with prioritization of projects
• Rapid implementation (ECR) of high priority unplanned projects
• Provide solutions and aid in troubleshooting of all Scottrade Bank related application environments
• Perform scheduled maintenance on related servers
• Provide technical project analysis and consultation services to PMO
• Provide start to finish project implementation
• Provide “outside of the box” solutions to accommodate various situations
• Coordinate workflow with Project Management and 3rd party vendors
• Advise Project Management staff of possible technical conflicts with other projects
• Provide detailed update reports to Project Management staff, both verbal and written
• Create written technical documentation procedures and solutions to technical challenges
• Provide solutions for compatibility and functionality issues

Confidential, St. Louis, MO

Analyst/Project Coordinator

Responsibilities:

• Responsible for the management and deployment of assigned projects
• Create written technical procedures
• Install and configure new sites/buildings
• Coordinate work flow with Managers
• Meet with customers and assess technical needs
• Work and communicate in a team environment
• Rapid implementation of high priority projects
• 3rd party vendor management
• Provide technical project analysis and consultation services to Project Management
• Provide start to finish project implementation
• Detailed inventory management and tracking
• Balance budget requirements and restrictions with Project Management
• Provide “outside of the box” solutions to accommodate various situations
• Coordinate workflow with Project Management and 3rd party vendors
• Advise Project Management staff of possible technical conflicts with other projects
• Responsible for customer interaction and technical support for assigned projects
• Manage technical staff and assign duties for various projects
• Provide detailed update reports to Project Management staff, both verbal and written

Confidential, St. Louis, MO

Analyst / Software Engineer

Responsibilities:

• Design and develop software packages for distribution with a 25,000 endpoint enterprise network
• Assist various BJ C JS Application support teams with developing new and updating pre-existing packages for Windows 7 compatibility
• Fluent with Wise, AdminStudio, AutoIT, programming languages and software suites
• Provide solutions to application teams for compatibility and functionality issues
• Communicate with software vendors about technical issues encountered
• Provide application teams and 3rd Party vendors with customized Confidential environment solutions and communicate development and progress
• Create written technical procedures for issues encountered
• LanDesk Core Console software distribution infrastructure
• Remedy & ServiceNow experience
• Work and communicate in a team environment

Confidential, St. Louis, MO

Senior Desktop Support Technician

Responsibilities:

• Develop standards and customized software for all 220 BJCMG Sites
• Responsible for all IS operations at 21 Dr. Offices
• Provide solutions, aid in troubleshooting issues pertaining to PCs, laptops, proprietary software, LAN/WAN, WIFI and printers
• Provide remote and on-site support
• Create written technical procedures for issues encountered
• Work and communicate in a team environment

Confidential, St. Louis, MO

Information Services Contractor

Responsibilities:

• Responsible for the management and deployment of assigned
• Participated in an estimated 500 computer and laptop deployment as part of the BJCMG Capital Refresh project
• Provide remote, desktop and phone support
• Provide solutions, assist in troubleshooting issues pertaining to PCs, laptops, proprietary software and printers
• Create written technical procedures for issues encountered
• Work and communicate in a team environment
• Able to resolve issues on-site and report accurately on solutions

Confidential, St. Louis, MO

Network Technician/Field Service Technician

Responsibilities:

• Support over 125 offices for Missouri and Illinois directly and remotely in a XP and MS Server 2003 environment
• Provide remote, desktop and phone support
• Provide solutions, aid in troubleshooting issues pertaining to PCs, laptops, proprietary software and printers
• Utilize Norton Ghost to image/re-image PCs
• Create written technical procedures for issues encountered
• Participate in Hardware refreshes and rollouts
• Work and communicate in a team environment
• Able to resolve issues on site and report accurately on solutions
• Troubleshoot VPN and WAN/LAN issues remotely and onsite

Confidential, Fenton, MO

Cable/PC Technician/Contractor

Responsibilities:

• Troubleshooting cable and PC related trouble calls
• Setup and creation of wired and wireless LAN's
• Installation of Charter Pipeline High Speed Internet to computers
• Installation of Charter Phone service
• Installation of Charter Digital and basic services
• Responsible for installation of new service

Confidential, St. Charles, MO

Network Technician

Responsibilities:

• Responsible for 50 workstations and servers at St. Charles location
• Respond quickly on various projects and customer calls
• Provide desktop support to customers and end users
• Troubleshoot, setup and configure PCs, laptops printers, POS devices and other hardware

Confidential, St. Louis, MO

Network / PC Consultant

Responsibilities:

• Assisted in deployment of over a 2,000 computer refresh project
• Aided in migration of user profiles and related files from old to new computers
• Responsible for the support of end users of all PC workstations
• Resolved system problems while utilizing high quality communication skills
• Fulfilled various IT related contractual obligations

Confidential, Earth City, MO

IT and RMA Manager

Responsibilities:

• Responsible for 15 workstations and servers at Earth City location
• Provide IT support to all end users
• Responsible for custom PC builds and troubleshooting
• Responsible for return merchandise authorization (RMA)
• Provide tech support via phone to customers
• Resolve system problems while utilizing high quality communication skills