Customer Service Representative Resume Durham, NC - Hire IT People

SUMMARY:

Account Management Representative with over 4 years of experience in administration, customer service and sales.
Expert at implementing sales strategies and exceeding customer service goals.
Highly organized and solution oriented with my ability to connect with individuals with the company’s internal and external initiatives.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Durham, NC

Customer Service Representative

Responsibilities:

Maintain in - depth knowledge of health and wellness principles, terminology and trends to readily educate customers
Strive to stay current in order to thoroughly understand the management software and internal websites to quickly provide information and solutions to customers
Inform customers on plans and client specific information geared specifically for their wellness and health needs
Serve as record keeper for clients and employees along with provide explanation of their employer contributions and family benefits available
Adhere to compliance/risk procedures and exhibits detailed attention to disclosure policies by maintaining focus on customers' best interest
Provide and demonstrate solid health and wellness planning skills, client centered advice, and guidance interactions
Quarterback the client relationship; educate clients on self-guiding tools, technology, and channels to monitor, maintain, service and manage their investments

Confidential, Morrisville, NC

Outbound Sales Representative

Responsibilities:

Exceed sales goals through consultative sales process
Created admirable relationships with customers aiding in the ability to sell products that work best for their household
Contributed to the growth of the business by generating incremental revenue
Maintained current knowledge of telecommunication principles, terminology and trends
Team lead that aided in new hire development in order to ensure success of new employees
Use of management software and internal websites such as ICOMS and CSG billing systems for time sensitive matters

Confidential, Durham, NC

Retail Sales Consultant

Responsibilities:

Stretched objectives by maintaining a close rate of 80%; demonstrated knowledge of all products, pricing, and promotions
Consultative sales process to upsell and drive revenue for new and existing customers
Gained substantial competitive drive by setting daily goals, committing to and exceeding YTD and MTD numbers
Incorporated the +1 mentality at every sales consultation and led West Raleigh tablet Gross
Contributed to the company winning the J.D. Power award for the 2014 quarter by participating heavily in customer feedback
Executed problem-solving skills, organized and prioritized work and utilized strong verbal communication skills

Confidential

Sales Support Representative

Responsibilities:

Handled all administrative aspects of closing a sale including maintaining product inventory, completing customer contracts and warranties, accepting customer payments and filing the completed orders
Executed inventory audits monthly and reconciled discrepancies in the ordering systems
Supported general and assistant management teams and sales consultants by performing operational and merchandising tasks