SUMMARY:

• Analytical and solution oriented IT professional spanning over 10 years of experience and expertise in mission critical systems design, implementation, support and management.
• Highly capable to read and write technical documentation and organized distribution in a team oriented environment.
• Have been working with businesses across startups, finance, media/broadcast, health care, non - profit & IT based customer focused services.

TECHNICAL SKILLS:

Client Operating systems: Windows 7,8,10. Mac OS X 10.8/10.9/10.10/10.11 and 10.12

Server Operating systems: Windows server 2003/2008/2012. Linux- Ubuntu and Centos distributions. MAC OS Server 3.2 - 5.2

Casper: JAMF Server (9.32 - 9.97) and JAMF suites administration.

Server Hardware: EMC VNX 5600, Dell PowerEdge M100e Chassis, PE M620, Dell Equal Logic PS6000, PS6110x, PS6510e, HP XP 24000/20000 SAN, Isilon, HP ProLiant Gen 9, 8 Series, IBM xSeries, IMB Blade Center, IBM SAN Total Storage DS4100, DS4700, DS6000, and NetApp 2400.

Client Desktop/Laptops: Lenovo, HP, Dell desktops/laptops, Mac Book Pro, iMac, Mac mini/ Pro.

Protocols/Networking: TCP/IP, SMB/AFP, IPX/SPX, SSH, SNMP, VLAN, NAT, IPsec, Multicast, IGMP.

Services: Active Directory, SCCM, WSUS, WDS, File Share, DNS, DHCP, Group Policy, SMTP, Microsoft Clustering Services (MSCS), MDM, Amazon EC2, ESXi/Hyper-V.

Monitoring: OpManager, Dataminer, SolarWinds, WhatsUp Gold, LPI, Open View, Spiceworks and Sniffer. Email Office 365, Exchange 2010/2007, Google Suites, Smarter Mail Enterprise 4.1, Symantec Mail Security.

Remote Access: VNC, Terminal Services, Citrix, Bomgar, Dame Ware, TeamViewer

VoIP/ Telecom: Cisco VOIP, Webex, Cisco TelePresence Codec, Avaya, Shoretel, Mitel

Programming/scripting Languages: PowerShell, Python, XML, HTML, XHTML

Database Administration: MySQL/MS SQL Server 2008/2012 enterprise

Applications: ServiceNow,Desk.com, Bloomberg, Thomson One, ServiceDesk, Desktop Central, VMware 5.0, vCenter, OKTA, vSphere, Citrix, SolarWinds, IBM Fast Storage Manager, Partition Magic 8, CloneZilla, MS office2008/2013, Office 2011 for Mac, AirWatch, Adobe Creative Cloud, ERP, Kronos, Casper JAMF, Slack, Base Camp, Network Inventory and Monitor, WhatsUp Gold, OpManager, Google suites, Office 365, Avid iNews, News Cutter, Interplay.

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

Senior IT Support Specialist

Responsibilities:

• Provided Tier 1-3 IT and network support for 300+ user base across 2 offices including all C level executives, CEO, President.
• Manage and provide routine maintenance of all IT infrastructures and Mitel VOIP phone systems. LDAP Open directory service implementation for the entire organization for centralized user management. Implemented Casper JAMF Service to manage 250+ Mac OS X devices in the organization including setup distribution point, network segmenting, imaging, inventory, policy, script, software deployment, Creative Cloud distribution.
• Manage, monitor SAN solutions and Quantum tape library for media archiving and backup.
• Lead, Manage and train DeSales IT support team to ensure consistent and outstanding delivery of IT services for excellent end user experience.
• Working with Director of IT to initiate IT projects for the Diocese. Working with vendors to implement IT projects for the diocese and catholic schools in the borough of Brooklyn and Queens in New York. Research and implement most effective technology.

Senior IT Support Specialist

Responsibilities:

• Build out C level executive IT infrastructure, the office of CEO, President, and VP with onsite IT projects, resolving any IT related request on time and within deadline.
• Train and working with IT helpdesk team on various systems and IT services for end users
• Collaborate with Systems, network and on air broadcast engineering team in various project implementation and integrations since launch.
• Manage Active directory to delegate request of user accounts, distribution group and policy
• Install, Configure and continuous support for Windows (7, 8, and 10) and Mac OS X clients (10.8.5, 10.9, 10.10.5, 10.11). Implemented and managed 300+ Mac OS X devices using Casper JAMF across different team.
• Working with IT helpdesk team to response and manage all day to day IT request through ticketing system (ServiceNow).
• Launched and scaled Casper JAMF server to deploy and manage all Apple Devices and Mac OSX clients.
• Implemented WDS for Windows 7 image deployment across various models of HP/Lenovo desktops, laptops.
• Created/updated generic standard windows images in VMware cluster with business critical on air broadcast applications for virtual machines.
• Power shell script development to generate different reports for upper management.
• Develop and launched ServiceNow ticketing system with internal team to setup SLA policies, manage IT tickets, knowledge base, asset tracking.

Desktop migration technician

Responsibilities:

• Migrated 700+ windows desktops/laptops from XP to windows 7 across all departments and trading floors including all C level executives with no interruption and 100% up time on all critical banking, trading applications.
• Provisioned and configured VMware virtual machine for offshore team members in Deutsche. Backup and restore user data on the new platform. Installed, configured all financial software, applications for end users including global banking team.

IT/Desktop Support Specialist

Responsibilities:

• Provided desktop/IT network support for 300+ users in a 24x7 pharmaceutical production plant operations.
• Deployed and configured new hardware including desktop, laptops, printers, Wi-Fi AP for pharmaceutical lab users and researchers in over 3 different locations.
• Support all end users in the plant with any IT request and responsible for all routine maintenance and monitoring of plant IT infrastructures and reporting to IT supervisor.
• Set up new user desktops, login accounts, email (Outlook), any additional applications for new hires, file share permission, VPN access, printer etc.
• Manage kronos time tracking application service for all employees.

Technical Support Advisor

Responsibilities:

• Technical support and recommending customers on different products in the store.
• Answering phone for customers with any technical questions and inquires.
• Built relationships with all business customers, processed account sales and ensured most optimal solutions to all their technology needs.

Field Service Engineer (consultant)

Responsibilities:

• Configured cable and broadband internet services for home users with additional phone and remote support to expand company Internet infrastructure and user base.
• Install and configure broadband internet service for local corporate offices and onsite visit to resolve any connectivity issues on time.
• Working with other team members and managers to resolve any request and support the rapid expansion of broadband services in capital city and metro areas in Bangladesh.