SUMMARY:

• 10+ years’ total experience in IT, extensive hardware/software troubleshooting skills
• 3 - 5 years’ experience basic administration and data retention, 1+yrs systems engineering
• Provide support in environments ranging from 1,100-8,000 users and 2,000-17,000 machines
• Active Directory user-object management (user account provisioning, computers, etc.)
• Virtualization experience (monitoring/patching server farm clusters totaling 32-85 VMs)
• Able to work in environments requiring Public Trust or Secret clearance
• Certified (A+, Network+, Project+, Security+; MCITP - Windows 7; MCSA - Windows 7)
• IT specialist with over ten years in the field, from small businesses to corporate/government enterprise;
• A self-starter who works with others to complete projects on time and streamline procedures for the benefit of the team;
• Competent in hardware/software troubleshooting and basic AD management, my broad base of skills allows me to manage and resolve technical issues in a timely manner.

TECHNICAL SKILLS:

Database: Oracle 10/11.x, SQL Server 2008/2012 R2 (basic installation/configuration)

Antivirus: Avast, Eset/NOD32, McAfee, Microsoft Essentials, Norton/Symantec

Desktop OS: Windows 7, 8/8.1, 10; basic knowledge of Mac

Exchange (2007/2010): basic access for copying/moving users’ mailboxes, changing permissions

Image Creation: Norton/Symantec Ghost, SCCM 2007, and SCCM 2012

Productivity Suites: MS Office 2010/2012/2013

Server OS: Windows Server (Standard/Datacenter) 2003, 2008/R2; some Server 2012/R2 testing

Virtualization: Basic knowledge of VMWare 5.0/5.5/6.x, Citrix Xenapp 5.0 and Xenserver 6.0 (build VM, take snapshots prior to updates, patching, clustering/load balancing, etc.)

Work Desired: Systems Administration, Systems Engineering, Cybersecurity/Information Assurance

Career Goals: Becoming proficient with Linux

Pluses: Flexible schedule, close-to-home and/or telework options

NOT interested in: Desktop Support (as a primary role) or programming

PROFESSIONAL EXPERIENCE:

Program Administrator

Confidential

Responsibilities:

• Responsible for managing Confidential -specific tasks (retrieving/pushing scans, etc.)
• Troubleshoot PAC application issues, certain workstation configurations
• Providing basic services for 3D Imaging in addition to Radiology

Systems Engineer

Confidential

Responsibilities:

• Software evaluation, documentation, packaging, and advertisement using basic scripting automation and command line switches
• Level III/IV assistance to desktop support, admins, etc., regarding package deployment (NIPR/SIPR)
• Software vulnerability mitigation when packages are scanned and found to contain inherent security risks
• Identifying and reporting McAfee/HBSS issues to 83 NOS for resolution (e.g., software installations being blocked erroneously, etc.)

Systems Engineer

Confidential

Responsibilities:

• Assisted with a blood-based medical program upgrade nation-wide including server patching.
• Server access/duties: Responsible for patching/maintaining 32+ Windows 2008/R2 servers in a virtualized Xenapp 5.0 server farms comprised of Production/Training, web access, provisioning, etc.
• Experience working with SQL Server 2008/2008 R2 (configuration, installation, and patching)
• Virtualization: VMWare VCenter 5.5, ESXi 5.5; managed through VSphere 5.5

Helpdesk Specialist

Confidential

Responsibilities:

• Worked Confidential providing technical support in a Windows, Mac and Linux environment.
• Desktop Support services: Level II/Tier III.
• Server access/duties: AD access for basic account administration through ARS.

Desktop Engineer/ Jr. Systems Administrator

Confidential

Responsibilities:

• Worked for MIS department Confidential Walter Reed Confidential, a lieutenant command Confidential Bethesda.
• Desktop Support services: Level I/II/III client support. Worked as liaison with other groups when troubleshooting higher-level issues. Managed projects, inventory, disk images (using Ghost and SCCM 2007)
• Server access/duties: AD management of account provisioning for users, computers, etc. in a Windows 2008 server environment. This included determining user access to department/personal shares and distribution groups. Also handled tape backups through Symantec backup Exec.
• Physical access to Data Center Storage for tape swaps, rack-and-stack, on-site server reboots when VPN connectivity failed, and otherwise monitoring server blade activity uptime.
• Acted as DMLSS administrator.
• Assisted IA in tracking down rogue systems, etc., for Confidential /STIG compliance. Patching, desktop encryption, and data recovery in the event of encryption wrapper failures.
• Exchange Server—moved/transferred users’ mailboxes from one command or group to the next
• Also worked on a C2C Army IT support contract for Confidential (through ITSPF) from October 2012-July 2013.

Independent Consultant

Confidential

Responsibilities:

• Pursued various small projects as an independent IT specialist.
• Desktop builds, server builds for local businesses. Network setups, antivirus and firewall.

Security/Quality Assurance

Confidential

Responsibilities:

• Worked on a short-term project for Confidential .
• Engaged in quality control Confidential four points of the 7-point production security process, also provided basic printer queue monitoring.

Deployment Tech

Confidential

Responsibilities:

• Desktop Support Services: Imaged new systems, set up full-drive encryption, migrated data, installed hospital-specific programs for clients (e.g., ER), trained new techs, handled post-deployment triage
• AD access for computer account creation and password resets for users.

IT Contractor

Confidential

Responsibilities:

• Worked on the Pavilion project Confidential the Sacramento.
• Tasks consisted of desktop imaging, software installs, department moves, cabling/cable management, local network configuration, and other tasks as determined by the manager and project lead.

Project Technician

Confidential

Responsibilities:

• Desktop Support services: Minimal. Mainly system builds and firmware/hardware upgrades, working independently to complete tasks.

Deployment Specialist

Confidential

Responsibilities:

• Initially worked on an account migration project in Auburn CA, thereafter worked with Sutter Information Services Confidential Sutter Roseville Medical Center.
• Desktop Support services: Level II. Primary duties dealt with end-user support, account migrations, network troubleshooting, and system deployments.
• Server access/duties. AD access for computer account changes, user resets, etc.

Field Services Tech

Confidential

Responsibilities:

• Ensured efficient handling of technical issues, system troubleshooting and ticket tracking.
• Local server management, OS ghosting, Oracle DB configuration/troubleshooting
• Desktop Support services: Level II.

Deployment Specialist

Confidential

Responsibilities:

• Participated in a major rollout of system upgrades, including several Server 2000/2003 builds Confidential locations throughout Sacramento area. Project ran out of money just before August 2007.
• Desktop Support services: Level II. System deployments, troubleshooting, ticket management, etc.
• Server access/duties: Set up several basic servers. Also had access to AD for user account/computer management

Desktop Support

Confidential

Responsibilities:

• Assigned to Confidential in support of Confidential Rancho Cordova, CA.
• Desktop Support services: Standard, as per Level II.
• Server access/duties: AD access for basic user/computer configuration.