SUMMARY:

• Over 7 years of experience in Information Technology with an emphasis on Information Security, Oracle Identity and Access Management - OIM/OID, Okta and Active Directory.
• Extensive experience administering and supporting Identity and Access Management Systems including Attestation/Role Recertification and Entitlement Reviews.
• Operating Systems: Windows XP, 7, Server, Unix/Linux. Ticketing systems: Remedy, Service Now, ResolveIT.
• Excellent problem-solving, critical-thinking and analytical skills
• Strong communication skills; verbal and written
• Ability to work well both on teams and independently with minimal supervision
• Work Status: TN Visa Eligible (Canadian Citizen)

PROFESSIONAL EXPERIENCE:

Oracle Identity and Access Management Specialist

Confidential

• Provided Level 1, 2 and 3 Support) user administration - created/disabled users, modified user profiles such as email addresses, enabled system attributes in Oracle Identity Manager 11gr2.
• Created users and groups in OID; worked with the UNIX team to grant permissions.
• Responded to requests by Remedy ticketing system, phone and email to meet SLA’s targets.
• Created/deleted users, service accounts, shared mailboxes in Active Directory (MS Exchange).
• Installed, configured, implemented OIM, OID, Weblogic. Copied profiles over to new ID’s.
• Analyzed user access, security roles/levels and generated revocation reports for terminated employees; conducted entitlement reviews, granted and revoked user entitlements, authorized permissions in wide variety of applications.
• Set up meetings to discuss ways to improve employee onboarding/off-boarding; streamlined RBA (Roe Based Access Control). Created roles and entitlements.
• Updated email templates, performed password resets, resolved user login issues such as webpage errors.
• Escalated issues to the Development teams; escalated issues to Oracle Support (Service Requests).
• Acted as a training resource and point of contact to personnel; trained Junior Staff; conducted training sessions.
• Helped to define and document processes. Designed training documents.
• Helped to define and document processes in order to meet SLA's targets.
• Assisted in the selection and deployment of an Oracle IAM Solution.

Identity and Access Management Support

Confidential

• Created/disabled users, performed password resets, granted access to roles and entitlements, issued security tokens.
• Resolved login issues users.
• Issues tokens for secure applications; managed a token inventory system.
• Performed manual and automated entitlement reviews; sent to managers to sign off on.
• Escalated issues to L3 support team.
• Updated email templates, send notifications to be sent to users;
• Worked on Active Directory clean up - removed disabled users, security groups, distribution lists and mailboxes.

Security Administrator

Confidential

• Created username and passwords for current employees, issued security fobs, and performed password resets.
• Implemented security policies and procedures; Ensured departments were adhering to the IT Policies and Information Security Standards: Segregation of Duties, Regulatory and compliance requirements (GRC).
• Involved in Risk Assessments (identified, analyzed, mitigated, monitored and communicated risks); identified threats and vulnerabilities within applications.
• Ensured proper approval processes were in place for compliance and audit purposes; participated in internal audits.
• Tested system functionality.
• Processed requests in a timely manner (Service Level Agreements); performed quality checks (quality assurance).
• Updated the user database and maintained audit logs
• Updated technical documentation for applications and Continuity of Business.
• Analyzed security issues and referred them to the management for resolution.

Technical/Desktop Support

Confidential

• Installed, configured, and maintained functionality of company desktop systems, together with peripheral appendages and software.
• Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.
• Provided computer system support for both staff and customers.
• Ran regular checks, tests, and tracking procedures to prevent or identify problems.
• Instructed employees on extending life of computer system through proper use.
• Performed routine maintenance on user accounts.
• In-depth knowledge PCs, laptops and peripherals
• Hands-on experience in hardware repairs such as video cards, motherboards, and hard drives in addition to a number of software programs.
• Documented and responded to inquiries and tickets in a timely manner.