Oracle Identity and Access Management Specialist Resume Toronto, ON - Hire IT People

SUMMARY:

Over 7 years of experience in Information Technology with an emphasis on Information Security, Oracle Identity and Access Management - OIM/OID, Okta and Active Directory.
Extensive experience administering and supporting Identity and Access Management Systems including Attestation/Role Recertification and Entitlement Reviews.
Operating Systems: Windows XP, 7, Server, Unix/Linux. Ticketing systems: Remedy, Service Now, ResolveIT.
Excellent problem-solving, critical-thinking and analytical skills
Strong communication skills; verbal and written
Ability to work well both on teams and independently with minimal supervision
Work Status: TN Visa Eligible (Canadian Citizen)

PROFESSIONAL EXPERIENCE:

Oracle Identity and Access Management Specialist

Confidential

Provided Level 1, 2 and 3 Support) user administration - created/disabled users, modified user profiles such as email addresses, enabled system attributes in Oracle Identity Manager 11gr2.
Created users and groups in OID; worked with the UNIX team to grant permissions.
Responded to requests by Remedy ticketing system, phone and email to meet SLA’s targets.
Created/deleted users, service accounts, shared mailboxes in Active Directory (MS Exchange).
Installed, configured, implemented OIM, OID, Weblogic. Copied profiles over to new ID’s.
Analyzed user access, security roles/levels and generated revocation reports for terminated employees; conducted entitlement reviews, granted and revoked user entitlements, authorized permissions in wide variety of applications.
Set up meetings to discuss ways to improve employee onboarding/off-boarding; streamlined RBA (Roe Based Access Control). Created roles and entitlements.
Updated email templates, performed password resets, resolved user login issues such as webpage errors.
Escalated issues to the Development teams; escalated issues to Oracle Support (Service Requests).
Acted as a training resource and point of contact to personnel; trained Junior Staff; conducted training sessions.
Helped to define and document processes. Designed training documents.
Helped to define and document processes in order to meet SLA's targets.
Assisted in the selection and deployment of an Oracle IAM Solution.

Identity and Access Management Support

Confidential

Created/disabled users, performed password resets, granted access to roles and entitlements, issued security tokens.
Resolved login issues users.
Issues tokens for secure applications; managed a token inventory system.
Performed manual and automated entitlement reviews; sent to managers to sign off on.
Escalated issues to L3 support team.
Updated email templates, send notifications to be sent to users;
Worked on Active Directory clean up - removed disabled users, security groups, distribution lists and mailboxes.

Security Administrator

Confidential

Created username and passwords for current employees, issued security fobs, and performed password resets.
Implemented security policies and procedures; Ensured departments were adhering to the IT Policies and Information Security Standards: Segregation of Duties, Regulatory and compliance requirements (GRC).
Involved in Risk Assessments (identified, analyzed, mitigated, monitored and communicated risks); identified threats and vulnerabilities within applications.
Ensured proper approval processes were in place for compliance and audit purposes; participated in internal audits.
Tested system functionality.
Processed requests in a timely manner (Service Level Agreements); performed quality checks (quality assurance).
Updated the user database and maintained audit logs
Updated technical documentation for applications and Continuity of Business.
Analyzed security issues and referred them to the management for resolution.

Technical/Desktop Support

Confidential

Installed, configured, and maintained functionality of company desktop systems, together with peripheral appendages and software.
Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.
Provided computer system support for both staff and customers.
Ran regular checks, tests, and tracking procedures to prevent or identify problems.
Instructed employees on extending life of computer system through proper use.
Performed routine maintenance on user accounts.
In-depth knowledge PCs, laptops and peripherals
Hands-on experience in hardware repairs such as video cards, motherboards, and hard drives in addition to a number of software programs.
Documented and responded to inquiries and tickets in a timely manner.