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Oracle Identity And Access Management Specialist Resume

Toronto, ON

SUMMARY:

  • Over 7 years of experience in Information Technology with an emphasis on Information Security, Oracle Identity and Access Management - OIM/OID, Okta and Active Directory.
  • Extensive experience administering and supporting Identity and Access Management Systems including Attestation/Role Recertification and Entitlement Reviews.
  • Operating Systems: Windows XP, 7, Server, Unix/Linux. Ticketing systems: Remedy, Service Now, ResolveIT.
  • Excellent problem-solving, critical-thinking and analytical skills
  • Strong communication skills; verbal and written
  • Ability to work well both on teams and independently with minimal supervision
  • Work Status: TN Visa Eligible (Canadian Citizen)

PROFESSIONAL EXPERIENCE:

Oracle Identity and Access Management Specialist

Confidential

  • Provided Level 1, 2 and 3 Support) user administration - created/disabled users, modified user profiles such as email addresses, enabled system attributes in Oracle Identity Manager 11gr2.
  • Created users and groups in OID; worked with the UNIX team to grant permissions.
  • Responded to requests by Remedy ticketing system, phone and email to meet SLA’s targets.
  • Created/deleted users, service accounts, shared mailboxes in Active Directory (MS Exchange).
  • Installed, configured, implemented OIM, OID, Weblogic. Copied profiles over to new ID’s.
  • Analyzed user access, security roles/levels and generated revocation reports for terminated employees; conducted entitlement reviews, granted and revoked user entitlements, authorized permissions in wide variety of applications.
  • Set up meetings to discuss ways to improve employee onboarding/off-boarding; streamlined RBA (Roe Based Access Control). Created roles and entitlements.
  • Updated email templates, performed password resets, resolved user login issues such as webpage errors.
  • Escalated issues to the Development teams; escalated issues to Oracle Support (Service Requests).
  • Acted as a training resource and point of contact to personnel; trained Junior Staff; conducted training sessions.
  • Helped to define and document processes. Designed training documents.
  • Helped to define and document processes in order to meet SLA's targets.
  • Assisted in the selection and deployment of an Oracle IAM Solution.

Identity and Access Management Support

Confidential

  • Created/disabled users, performed password resets, granted access to roles and entitlements, issued security tokens.
  • Resolved login issues users.
  • Issues tokens for secure applications; managed a token inventory system.
  • Performed manual and automated entitlement reviews; sent to managers to sign off on.
  • Escalated issues to L3 support team.
  • Updated email templates, send notifications to be sent to users;
  • Worked on Active Directory clean up - removed disabled users, security groups, distribution lists and mailboxes.

Security Administrator

Confidential

  • Created username and passwords for current employees, issued security fobs, and performed password resets.
  • Implemented security policies and procedures; Ensured departments were adhering to the IT Policies and Information Security Standards: Segregation of Duties, Regulatory and compliance requirements (GRC).
  • Involved in Risk Assessments (identified, analyzed, mitigated, monitored and communicated risks); identified threats and vulnerabilities within applications.
  • Ensured proper approval processes were in place for compliance and audit purposes; participated in internal audits.
  • Tested system functionality.
  • Processed requests in a timely manner (Service Level Agreements); performed quality checks (quality assurance).
  • Updated the user database and maintained audit logs
  • Updated technical documentation for applications and Continuity of Business.
  • Analyzed security issues and referred them to the management for resolution.

Technical/Desktop Support

Confidential

  • Installed, configured, and maintained functionality of company desktop systems, together with peripheral appendages and software.
  • Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.
  • Provided computer system support for both staff and customers.
  • Ran regular checks, tests, and tracking procedures to prevent or identify problems.
  • Instructed employees on extending life of computer system through proper use.
  • Performed routine maintenance on user accounts.
  • In-depth knowledge PCs, laptops and peripherals
  • Hands-on experience in hardware repairs such as video cards, motherboards, and hard drives in addition to a number of software programs.
  • Documented and responded to inquiries and tickets in a timely manner.

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