Application Support Analyst Resume Jersey City, NJ - Hire IT People

SUMMARY:

specializing in Database Administration/Market Data Applications
Extensive experience in managing trading support operations, procurement as well as starting new internal initiatives.
Creative problem solving adeptness and crisis management skills.
Proven capability in managing projects, meeting aggressive deadlines, budgets and service level agreements.

CORE COMPETENCIES:

TECHNICAL PROFICIENCIES:

Hardware: UNIX servers Oracle Solaris, Red Hat Linux; Windows Server

RDMS: Sybase ASE, Sybase IQ, Oracle Exedata, Microsoft SQL Server

Languages: Java, C, Perl, Python, Sybase Transact SQL, UNIX Utilities, Shell Scripting

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Application Support Analyst

Responsibilities:

Troubleshoot user application issues and escalate/resolve production incidents
Create and deploy python scripts that are run from a proprietary job scheduler (Quartz Bob Jobs)
Create and apply SQL queries for user ad - hoc data requests
Perform release process management (including change deployment and application configuration) involving Quartz (Python Platform)/TOAD SQL tool for Oracle.
Document technical details both for the benefit of team knowledge and production audit requirements

Confidential, New York, NY

VP, Database Administration, Manager

Responsibilities:

Managed the activities of seven database administrators (four Sybase, three MS SQL).
Planned, conducted and directed major database administration group projects (database version upgrades) whereby saving the company $2 million in licensing costs
Performed weekly Market Data database release installations with post release testing
Assessed & selected software acquisition targets (Bradmark Surveillance, Quest TOAD)
Evaluated alternatives to existing database vendors (Oracle MySQL, MongoDb)
Utilized Python in the creation of application control scripts
Ensured Sarbanes-Oxley compliance standards and security practices
Partnered with key business users and managers to define service level agreements for database support activities.

Trading Support Services, Manager

Confidential

Responsibilities:

Managed the activities of five application administrators on a 24 x 7 rotation.
Coordinated the team workload effectively to ensure service level targets were met, or escalated appropriately.
Responsible for troubleshooting complex application issues, determined sources of problems, and identified solutions for internal and external clients, using technical and analytical expertise and knowledge of the market data production environment
Supported all activities associated with defining and modifying data vendor (Bloomberg, IDC) application processes.
Delivered the project-based activities required without compromising daily support service provided to business users.
Categorized, prioritized and resolved software application issues dealing with all levels of technology systems (Oracle Solaris x86, Red Hat Linux, Java & Perl).
Provided an overall atmosphere of continuity and transparency with respect to application releases, resolution of issues and other system matters impacting internal and external clients.

Confidential

Supervisor

Responsibilities:

Supervised the activities of three application administrators.
Participated in testing, documenting, releasing, and providing pre/post installation support for UNIX based market data feed applications (Java, C++ & Sybase ASE).
Responsible for troubleshooting proprietary application issues, determined sources of problems, and identified solutions for internal and external clients.
Maintained operation, monitoring(BMC Patrol) and integrity of production systems to meet established standards.
Liaised regularly with other business units to ensure awareness of system issues.
Interacted regularly with members of the development team to produce software solutions that addressed operational needs and client requirements.
Provided dedicated hotline and face to face support to internal and external clients.

Confidential, Harrison, NY

Quality Assurance Analyst

Responsibilities:

Managed system performance of a real-time consolidated financial exchange data feed.
Created action plans for testing old/new functionality for new software releases.
Developed Perl scripts to automate testing of financial data feed software upgrades.
Precisely documented any discovered bugs and oversaw that they were handled properly.
Investigated any discrepancy with equity/option pricing information transmitted over data feed.