SUMMARY:

Total experience of over 14 years in Implementing Oracle EBS applications for Telecom, Retail, High Tech, Med Device and Software industries. Hands on experience in configuring and deploying solutions for Lead to Quote, Order to Cash (O2C), Invoice to Cash, Call to Resolution and Configure to Quote business processes.

EBSUINESS SKILLS:

• Teleservice/ Field Service
• Oracle CRM On Demand
• Accounts Receivables
• Installed Base
• Salesforce.com
• Oracle iStore
• Service Contracts
• Oracle WMS /High Jump WMS
• Advanced Pricing
• Subscription Contracts
• Inventory Management
• Project Accounting
• CPQ - Configure Price Quote
• Purchasing
• Oracle Payments
• Oracle Marketing Online
• AR Deduction Management
• Oracle Sales Cloud
• Oracle B2B/SOA/EDI
• Service Cloud (Oracle RightNow)

PROFESSIONAL EXPERIENCE:

Confidential, Southern California

Functional Consultant

Responsibilities:

• Played functional consultant role in helping Confidential in its transformation effort to establish itself as an independent entity and associated systems realignment within Oracle EBS.
• Responsible for configuring order 2 cash modules to enable buy/sell transaction processing for newly created legal entities.
• Configured Order Management, Accounts Receivables, and Cash Management and Project Accounting modules.
• Responsible for converting historical data for project costing & project billing transactions.
• Key contributor in configuration, unit test, conversion and integrated testing effort phases.

Confidential, California

Solution Architect

Responsibilities:

• Designed and implemented Oracle order management capabilities for wholesale, retail and eCommerce channels including payment automation for eCommerce channel.
• Worked with cross functional and regional teams in rolling out electronic order processing via Oracle EDI and SOA middleware.
• EDI document types include 850,855,856,846,870 and 810.
• Automated order capture and pick/pack/ship processes for US, EMEA and APAC.
• Implemented Oracle advanced pricing module to cater to drive business via relevant discounts, promotions, term upgrade and cost plus formula based pricing.
• Automated order processing for drop ships, back to back, ex-USA, ex-factory, cross dock including inter-company pricing.
• Extended order management solution and rolled out B2B functions via iStore oracle module
• Worked with vendor compliance and warehouse management teams to handle EDI onboarding, custom label management and inventory sync processes.
• Implemented credit management, hold management, deduction management and advanced collections modules for automating credit management functions.
• Configured advanced collections modules for standard 3 tier dunning and strategies for US accounts. Integrated Universal Work Queue application with Five9 Telephony application.
• Worked extensively in integrating ATP, Blanket Sales Agreement functions to track customer contractual commitments.
• Enabled Invoicing/credit memo features for Wholesale, eComm, Channel Partner channels.
• Implemented electronic invoicing via Oracle email burst and iReceivables
• Payment integration and tokenization via Confidential gateway
• Implemented Dunning and call center integrations for advanced collections module
• Automated credit management process via B2B module to process new customer applications.
• Implemented Teleservice, Service Contracts and Field Service applications to streamline both preventive maintenance and scheduled maintenance service contract processes.
• Automated service billing process by auto converting service debriefs into billable sales orders via field service charge process.
• Implemented Installed base application to track customer products and product recalls.
• Implemented advanced pricing to accommodate complex billing scenarios based on counters/formulas
• Implemented Oracle Sales Cloud to automate the lead generation, opportunity conversion and Quote creation process.
• Configured territory management for routing qualified leads based on Bill To customer accounts.
• Implemented campaign tracking to generate metrics to measure quality of leads by campaign
• Extended sales cloud module with minor changes to opportunity page to track PO Number, Ship to site, Freight Terms and Warehouse details.
• Implemented Oracle RightNow dynamic agent desktop along with Five9 Telephony integration.
• Implemented full suite of Service Cloud including, agent desktop, email, chat, co-browse, web self-service applications.
• Integrated Oracle EBS Installed Base to provide asset reference information that resides on the on premise EBS application.

Confidential, Bothell, WA

Functional Consultant

Responsibilities:

• Improved collections rate by implementing Advanced Collections module and drove adoption of progressive dunning process.
• Converted check/lockbox receipts into automated self-service based credit card payment process.
• Established key metrics to manage and report service & delivery from IT standpoint.

Confidential, Carpinteria, CA

Order 2 Cash Implementation Consultant

Responsibilities:

• Managed pilot project as Proof of Concept to validate if iStore is a good fit for Confidential, given the extensive project catalogue which is highly regulated by Confidential and Confidential .
• Project planning, scoping, monitoring and transitioning to support activities which include building support organization to sustain the ongoing maintenance of Oracle EBC.
• Being hands on role played a very critical part in bringing right business partners to agree on critical business processes by providing deep insight into Order 2 Cash processes. Helped driving major decisions on important aspects of business such as operating unit, number of ware houses, intercompany invoicing, demo order processing, spares order management etc.
• Brought years of eBusiness experience to table in managing conflict resolution by proving deep subject matter expertise relevant to the underlying business issues and bringing teams to adhere to the EBC implementation goals.
• Engaged and managed a third party consulting company to provide design and customization of iStore look and feel to meet the corporate internet business s standards.
• Worked with eCommerce business management teams to organize the Confidential in US, Sweden, Norway and Denmark. Worked with Sales VPs to align the sales teams across the globe to promote and support the enrollment of business customers to use iStore channel for both online orders and inquiries.
• Managed solutioning process for Confidential, Confidential file transfer, Payment integration and SOX audit preparation for EBC modules.

Confidential

Senior Solution Architect

Responsibilities:

• Managing 2nd and 3rd level support organization with overall responsibility to sustain daily business functions for EMEA including Eastern European Countries.
• Responsible for managing pre negotiated SLAs with business user community for Order Management, Spares Management, iStore, Accounts Receivables, Lease Contracts, Service Contracts, installed base and Field Service modules with in EBC.
• Managing the following processes in Particular:
• DCR: Development Change Control process which involves approving and scheduling the development changes necessary to implement bug fixes, functional extensions and additional roll-outs to Eastern European Countries.
• SLA Management: Participating and conducting weekly meeting with user community heads to communicate the progress made on various issues reported and the service level maintained to keep business running with in the agreed time.
• Primary responsibility includes managing service request resolution process, escalation. Prioritization and duty management of business issues reported.
• Managing Roll Outs of business suite modules for France, Denmark, Spain and Sweden.
• Responsible for Business Intelligence Reporting Track for developing and maintain the discoverer reports to support the ongoing business.

Confidential

Lead Architect

Responsibilities:

• Designed solutions for Call to Resolution process involving front office agents capturing service requests to delivering service and billing to close the loop.
• Service Request Process, Charges Billing Process, Knowledge base Integration
• Warranty integration process via Bill of Materials to provide manufacturer’s warranty.
• Designed both Point of Sale and Post Sale Service Management Agreement (SMA) process integrating Order Management and Service Contract Module via Order Capture interface.
• Service Contract Authoring, Renewal, Extension and Termination processes as per the industry best practices. Solution includes, service contract entitlement verification, contract coverage factoring and billing T&M contracts via Charges Functionality.
• Service Contract Main Billing process and Credit Card Integration for electronic to payments.
• Standard Installed base life cycle process integrating serviceable products from Order Management with Service Contracts. Demo product tracking, RMA updates and life cycle updates for the returns and replacements.

Confidential, Burbank, CA

Order 2 Cash and Service Contracts Architect

Responsibilities:

• Implemented Order Management to process upfront order with scheduled recurring billing backed by service contract.
• Recurring billing is driven of off Service Contract while pricing is supported by advanced pricing.
• Used Blanket Order Process extensively to drive sales and track fulfillment obligations agreed by client including special pricing and promotions.
• Configured Price Modifiers and Freight Qualifiers with custom attribute mapping. Diverse varieties of modifiers have been configured to meet the complex uniform apparel and managed services unit.
• Heavy duty order import from multiple legacy systems and oracle feeder modules such as iStore and Tele Sales.
• Designed RMA process to meet diverse business scenarios to meet tailor made return processes.
• Designed Item Generator to provide business users with on the fly item creation to meet Make-Size-Color combination items for high volume business items.
• Prorated billing mechanism for partial usage and corresponding RMA business processes.
• Contract Authoring process from both Order Management and Service Contracts
• Warranty process to trigger with 30 day post shipment time lag. Various types of warranties for complex instrumentation.
• Extended Warranty business, scenario to author contract from service contract module with complex coverage options
• Billing Interface to handle multiple business scenarios such as, quarterly, half yearly, monthly with pro-rated basis
• Automated renewal alert system to motivate sales reps for pursuing renewal opportunities well before the contact expires. Three point triggering to send alerts prior to 90, 60 and 30 days prior to contract expiration.
• Service Contract print program to handle certificate printing from within Oracle.

Confidential, Santa Barbara, CA

Senior Solution Architect

Responsibilities:

• Implemented Standard OM Process to automate Retail, International and Instrumentation related order fulfillment processes
• Inter Company invoicing to facilitate inter-company profits by implementing Transfer Pricing and Shipping Net Works.
• RMA process for both credit and Replacement, Re-Bill business scenarios
• Integrated Oracle Process Manufacturing (OPM) warehouse and ATP process
• Process for detailed Allocation of OPM material during the order entry.
• Blanket Order Process to automate contract related Reagent Acquisition Agreement process to facilitate fulfillment tracking against the pre-determined target amounts.
• Implemented custom workflow for Order Line Types to integrate OPM items with Installed Base.
• Internal Requisition to Internal Order Process
• Implemented complete shipping process to support order management.
• Responsible for designing solutions for the following Service Management processes including Service, Service Contracts and Installed Base:
• Call to Resolution process which includes complete Service Request Process with automated workflows to support escalations
• Field Service Process to automate, Service Request, Dispatch Task Process, Plan Board Process and Task Scheduling Process.
• Debrief and Charges Process and integrated with Order Management for Billable Charges (T&M) based contracts.
• Automated Service Contract process from Order Management for both Point of Sales and Post Sale scenarios.
• Complete Installed Base integration from receipts, shipments and returns.