Production Support Analyst Resume
Somersworth, NH
SUMMARY:
- Over 7+ years of extensive experience as Oracle Application Technical Consultant in implementation, upgrade and customization of Oracle e - Business Suite Applications. This includes system study, design, development, post implementation maintenance and support of Oracle EBS
- Hands-on experience in Data Conversion, Data Migration, Report Generation and Developing Interfaces within several modules in Oracle Applications
- Expert in developing Technical design documents, Technical Test documents, Conversion and Migration documents.
- Proficient in development of interfaces and conversion programs to integrate Oracle Applications modules to import data from various sources into Oracle Applications using PL/SQL, SQL*Loader
- Expertise on designing and implementing Oracle Alerts and Lookups
- Performed User and Administration responsibilities in Discoverer
- Dexterous in Customizing Oracle reports and developing new reports by using Oracle Report 6i/10g and XML Publisher (BI Publisher)
- Developed new Concurrent Programs, Custom Forms, Reports and Flex Field Customizations
- Well versed with client server environment and tools like SQL*Plus, PL/SQL, SQL*Loader, Toad, Oracle*Forms, Oracle*Reports, Workflow, Discoverer and modified the formats using XML publisher for customizations as per client specification
- Experience in importing data from legacy systems to Oracle Applications using Oracle Interfacing, SQL LOADER, UTL FILE, Oracle packaged APIs etc
- Strong in Performance Tuning, UNIX shell scripting
- Good team player and strong technical and program solving skills
- Write technical design documents for conversions, extensions, interfaces, and reports. Troubleshoot issues, including creation/follow-up of Oracle service requests (Srs)
- Ability to handle user defined errors by developing Error-Handling Package using PL/SQL
- Interacted with users, fixed the bugs, developed test plans and provides daily production support
TECHNICAL SKILLS:
- Oracle Application Technical Support
- Oracle E Business Suite (EBS) / Applications: R12, 11i, R11, R10.7
- Oracle 10.7 PO, AP, OE, INV, AR, MRP,BOM,WIP
- Oracle 11i (11.5.7): CRM, ASCP, PO, INV, OM, AR, AP,BOM,WIP
- Oracle R11i (11.5.10): PO, INV, WMS, OMAdvance Pricing, FA, AP, AR, GL
- Oracle R12 (12.2.3): WMS, INV, PO, OMAdvance Pricing, FA, AP, AR, GL
- SQL*Developer, PL/SQL, BI Publisher, Oracle Forms & Reports, Workflow, Web-ADI etc.
- XML, Java, JDeveloper, ODI, ADF, SOA
PROFESSIONAL EXPERIENCE:
Confidential, Somersworth, NH
Production Support Analyst
Responsibilities:
- Use Oracle Application R12 (INV, AR, AP, PO, GL) system to generate report and monitor data to make sure no problem in any processes.
- Working experience with PL/SQL including Procedures, Functions, and Cursors & Triggers.
- Maintain data integrity in the ERP system using reports to find and correct errors
- Work with purchasing to expedite materials with long lead time.
- Analyze and report on work center load and capacity for constraint work centers.
- Monitor actual output versus the Production Plan; Identify gaps and drive solutions
- Review change orders and execute them appropriately.
- Analyze customer orders and establish production schedules for timely delivery.
Confidential, NH
Disposables Equipment Assembler
Responsibilities:
- Follow written and verbal instructions for the manufacture of equipment.
- Demonstrate excellent attention to detail in execution of work instructions, accurately repeating and documenting steps.
- Provide to others as necessary.
- Work in a team environment, with co-workers, engineers, etc. to meet company objectives.
- Provide technical support to R&D, CAPA, and Complaint system activities.
- Adapt to change in procedures, revisions, updates, and system improvements.
Confidential
Oracle Application Consultant
Responsibilities:
- A global provider of end-to-end IT services and solutions designed to help clients improve competitiveness and efficiency.
- Project: Essilor Worldwide (Europe and Asia-Pacific), the world leader in corrective lenses present in more than 100 countries.
- Oracle Application Technical Support
- Oracle E-Business Suite (EBS) / Applications: R12, 11i, R11, R10.7
- Oracle 10.7: PO, AP, OE, INV, AR, MRP
- Oracle 11i (11.5.7): CRM, ASCP, PO, INV, OM, AR, AP
- Oracle R11i (11.5.10): PO, INV, WMS, OM, Advance Pricing, FA, AP, AR, GL
- Oracle R12 (12.2.3): WMS, INV, PO, OM, Advance Pricing, FA, AP, AR, GL
- Other Components: Workflow/Workflow Builder, Alerts (ALR), Application Object Library (AOL/FND), Concurrent Manager (CM), Flexfields;
- Specific customized programs for Essilor group.
- Worked with functional team, MIS, DBA, HelpDesk to resolve / provide the solution to the user.
- Ensure production SLAs are met; provide performance tuning as necessary.
- Troubleshoot issue, including creation/follow-up of Oracle service requests (SRs).
- Identified and troubleshoot any potential problems and issues proactively.
- Fixed bugs in Forms and Reports previously designed.
- Reviewed, analyzed, and modified programming system including testing, performance tuning, debugging to support organization’s application system.
- Technical writing, developing and rolling out customer specific modifications.
- Worked on XML Publisher reports using RDF and Data Template.
- Experienced in working with Oracle Utilities like SQL*Loader, UTL FILE Package and Interfaces.
- Experienced in development of interfaces and conversion programs to integrate Oracle Applications modules to import data from various sources into Oracle Applications using PL/SQL, SQL*Loader.
- Ability to handle user defined errors by developing Error-Handling Package using PL/SQL
- Created of various Oracle Alerts (ALR) to inform users of certain events.
Software/Programming: Microsoft office (Excel, word, Outlook, PowerPoint) Visio, Unix, Oracle Developer/2000, Oracle Workflow Builder, Oracle JDeveloper, Oracle iDeveloper (including Forms6i and Reports6i), XML Publisher, Oracle API’s, SQL*Plus, SQL*Loader, PL/SQL, SQL Navigator, Unix Shell Scripting, TOAD
Confidential
Programmer/Senior System Analyst
Responsibilities:
- Reviews, analyzes, and modifies programming system including testing, debugging to support organization’s application system.
- AS/400: Refund Control System, Fixed Asset System
- Oracle Application 11i: OM, MRP, INV, BOM, WIP, PO, FA,Financial
- Customized Modules in Oracle: SO EDI, PO EDI, Local Sales System, Costing System
- Coordinate with other IS staffs in Confidential Matsushita Group such as Singapore, Germany, Japan, Canada, America for Purchase Orders and Sales Order data exchanged system.
- Developed and maintained plan outlining steps and time tables for developing programs.
- Experienced in importing data from legacy systems to Oracle Applications using Oracle Interfacing, SQL LOADER, UTL FILE, Oracle packaged APIs etc.
- Performed User and Administration responsibilities in Discoverer.
- Hands-on experience in Data Conversion, Data Migration, Report Generation and Developing Interfaces within several modules in Oracle Applications.
- Expertise on designing and implementing Oracle Alerts and Lookups
- Developed new Concurrent Programs, Custom Forms, Reports and Flex Field Customizations.
- Write manuals for users to describe installation and operating procedure.
- Write documentation to describe program’s objectives, program development, logic coding, and correction.
Software/Programming: RPG/400, CL, Window NT, Unix Shell Scripting, Developer 2000 Form & Report 6i, Oracle Discoverer 4.0 Administration Edition & User Edition, Discoverer 2000 Browser 2.0, Oracle Application Desktop Integrator, SQL Navigator 4, SQL *Plus, SQL*Loader, PL/SQL, Oracle API’s, Oracle Application 11i, Oracle Application 10.7
Confidential
Responsibilities:
- Reviewed, analyzed, and modified programming system including encoding, testing, debugging and installing to support an organization’s system.
- Consulted with users to identify operation procedure for Billing, AR, Wage & Salary, to clearify program objectives and provided appropriate solution.
Software/Programming: Novell Netware, Foxpro Lan
