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Production Support Analyst Resume

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Somersworth, NH

SUMMARY:

  • Over 7+ years of extensive experience as Oracle Application Technical Consultant in implementation, upgrade and customization of Oracle e - Business Suite Applications. This includes system study, design, development, post implementation maintenance and support of Oracle EBS
  • Hands-on experience in Data Conversion, Data Migration, Report Generation and Developing Interfaces within several modules in Oracle Applications
  • Expert in developing Technical design documents, Technical Test documents, Conversion and Migration documents.
  • Proficient in development of interfaces and conversion programs to integrate Oracle Applications modules to import data from various sources into Oracle Applications using PL/SQL, SQL*Loader
  • Expertise on designing and implementing Oracle Alerts and Lookups
  • Performed User and Administration responsibilities in Discoverer
  • Dexterous in Customizing Oracle reports and developing new reports by using Oracle Report 6i/10g and XML Publisher (BI Publisher)
  • Developed new Concurrent Programs, Custom Forms, Reports and Flex Field Customizations
  • Well versed with client server environment and tools like SQL*Plus, PL/SQL, SQL*Loader, Toad, Oracle*Forms, Oracle*Reports, Workflow, Discoverer and modified the formats using XML publisher for customizations as per client specification
  • Experience in importing data from legacy systems to Oracle Applications using Oracle Interfacing, SQL LOADER, UTL FILE, Oracle packaged APIs etc
  • Strong in Performance Tuning, UNIX shell scripting
  • Good team player and strong technical and program solving skills
  • Write technical design documents for conversions, extensions, interfaces, and reports. Troubleshoot issues, including creation/follow-up of Oracle service requests (Srs)
  • Ability to handle user defined errors by developing Error-Handling Package using PL/SQL
  • Interacted with users, fixed the bugs, developed test plans and provides daily production support

TECHNICAL SKILLS:

  • Oracle Application Technical Support
  • Oracle E Business Suite (EBS) / Applications: R12, 11i, R11, R10.7
  • Oracle 10.7 PO, AP, OE, INV, AR, MRP,BOM,WIP
  • Oracle 11i (11.5.7): CRM, ASCP, PO, INV, OM, AR, AP,BOM,WIP
  • Oracle R11i (11.5.10): PO, INV, WMS, OMAdvance Pricing, FA, AP, AR, GL
  • Oracle R12 (12.2.3): WMS, INV, PO, OMAdvance Pricing, FA, AP, AR, GL
  • SQL*Developer, PL/SQL, BI Publisher, Oracle Forms & Reports, Workflow, Web-ADI etc.
  • XML, Java, JDeveloper, ODI, ADF, SOA

PROFESSIONAL EXPERIENCE:

Confidential, Somersworth, NH

Production Support Analyst

Responsibilities:

  • Use Oracle Application R12 (INV, AR, AP, PO, GL) system to generate report and monitor data to make sure no problem in any processes.
  • Working experience with PL/SQL including Procedures, Functions, and Cursors & Triggers.
  • Maintain data integrity in the ERP system using reports to find and correct errors
  • Work with purchasing to expedite materials with long lead time.
  • Analyze and report on work center load and capacity for constraint work centers.
  • Monitor actual output versus the Production Plan; Identify gaps and drive solutions
  • Review change orders and execute them appropriately.
  • Analyze customer orders and establish production schedules for timely delivery.

Confidential, NH

Disposables Equipment Assembler

Responsibilities:

  • Follow written and verbal instructions for the manufacture of equipment.
  • Demonstrate excellent attention to detail in execution of work instructions, accurately repeating and documenting steps.
  • Provide to others as necessary.
  • Work in a team environment, with co-workers, engineers, etc. to meet company objectives.
  • Provide technical support to R&D, CAPA, and Complaint system activities.
  • Adapt to change in procedures, revisions, updates, and system improvements.

Confidential

Oracle Application Consultant

Responsibilities:

  • A global provider of end-to-end IT services and solutions designed to help clients improve competitiveness and efficiency.
  • Project: Essilor Worldwide (Europe and Asia-Pacific), the world leader in corrective lenses present in more than 100 countries.
  • Oracle Application Technical Support
  • Oracle E-Business Suite (EBS) / Applications: R12, 11i, R11, R10.7
  • Oracle 10.7: PO, AP, OE, INV, AR, MRP
  • Oracle 11i (11.5.7): CRM, ASCP, PO, INV, OM, AR, AP
  • Oracle R11i (11.5.10): PO, INV, WMS, OM, Advance Pricing, FA, AP, AR, GL
  • Oracle R12 (12.2.3): WMS, INV, PO, OM, Advance Pricing, FA, AP, AR, GL
  • Other Components: Workflow/Workflow Builder, Alerts (ALR), Application Object Library (AOL/FND), Concurrent Manager (CM), Flexfields;
  • Specific customized programs for Essilor group.
  • Worked with functional team, MIS, DBA, HelpDesk to resolve / provide the solution to the user.
  • Ensure production SLAs are met; provide performance tuning as necessary.
  • Troubleshoot issue, including creation/follow-up of Oracle service requests (SRs).
  • Identified and troubleshoot any potential problems and issues proactively.
  • Fixed bugs in Forms and Reports previously designed.
  • Reviewed, analyzed, and modified programming system including testing, performance tuning, debugging to support organization’s application system.
  • Technical writing, developing and rolling out customer specific modifications.
  • Worked on XML Publisher reports using RDF and Data Template.
  • Experienced in working with Oracle Utilities like SQL*Loader, UTL FILE Package and Interfaces.
  • Experienced in development of interfaces and conversion programs to integrate Oracle Applications modules to import data from various sources into Oracle Applications using PL/SQL, SQL*Loader.
  • Ability to handle user defined errors by developing Error-Handling Package using PL/SQL
  • Created of various Oracle Alerts (ALR) to inform users of certain events.

Software/Programming: Microsoft office (Excel, word, Outlook, PowerPoint) Visio, Unix, Oracle Developer/2000, Oracle Workflow Builder, Oracle JDeveloper, Oracle iDeveloper (including Forms6i and Reports6i), XML Publisher, Oracle API’s, SQL*Plus, SQL*Loader, PL/SQL, SQL Navigator, Unix Shell Scripting, TOAD

Confidential

Programmer/Senior System Analyst

Responsibilities:

  • Reviews, analyzes, and modifies programming system including testing, debugging to support organization’s application system.
  • AS/400: Refund Control System, Fixed Asset System
  • Oracle Application 11i: OM, MRP, INV, BOM, WIP, PO, FA,Financial
  • Customized Modules in Oracle: SO EDI, PO EDI, Local Sales System, Costing System
  • Coordinate with other IS staffs in Confidential Matsushita Group such as Singapore, Germany, Japan, Canada, America for Purchase Orders and Sales Order data exchanged system.
  • Developed and maintained plan outlining steps and time tables for developing programs.
  • Experienced in importing data from legacy systems to Oracle Applications using Oracle Interfacing, SQL LOADER, UTL FILE, Oracle packaged APIs etc.
  • Performed User and Administration responsibilities in Discoverer.
  • Hands-on experience in Data Conversion, Data Migration, Report Generation and Developing Interfaces within several modules in Oracle Applications.
  • Expertise on designing and implementing Oracle Alerts and Lookups
  • Developed new Concurrent Programs, Custom Forms, Reports and Flex Field Customizations.
  • Write manuals for users to describe installation and operating procedure.
  • Write documentation to describe program’s objectives, program development, logic coding, and correction.

Software/Programming: RPG/400, CL, Window NT, Unix Shell Scripting, Developer 2000 Form & Report 6i, Oracle Discoverer 4.0 Administration Edition & User Edition, Discoverer 2000 Browser 2.0, Oracle Application Desktop Integrator, SQL Navigator 4, SQL *Plus, SQL*Loader, PL/SQL, Oracle API’s, Oracle Application 11i, Oracle Application 10.7

Confidential

Responsibilities:

  • Reviewed, analyzed, and modified programming system including encoding, testing, debugging and installing to support an organization’s system.
  • Consulted with users to identify operation procedure for Billing, AR, Wage & Salary, to clearify program objectives and provided appropriate solution.

Software/Programming: Novell Netware, Foxpro Lan

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