SUMMARY:

• Over 8 years of experience in IT Enterprise application & Developments with over 6 years of experience as Techno Functional Consultant in Microsoft Dynamics CRM implementations.
• Possess in - depth domain knowledge in MS CRM 2011, 2013, 2015,2016 and Dynamics 365.
• Good at analyzing and understanding the business requirements and determine how Microsoft Dynamics CRM can be configured and customized to meet the business requirements
• Strong experience in integrating MS Dynamics CRM with NAV, AX and other applications using WCF services, Dynamics Connector, Scribe, SSIS etc.,
• Project Documentations like Business Requirement Document, Estimation, Project Planning, Functional Requirement Document, Test Case Designs, Project Status Reviews and Reports, User Manual and QA related documentations.
• Preparation of test cases for each process and guide the key users for testing the software
• Addressing the Customization requirement of the Customers, Designing, providing inputs to the team members in developing the programs and Reports.
• Involved in Business Requirements Study, Solution Mapping and Fit-Gap Analysis for implementation of CRM system using Microsoft CRM.
• Developed and maintained project plan for CRM Implementation.
• Integrating MS Dynamics CRM with other applications like Dynamics AX, Dynamics NAV Web Portals, Mail Chimp, SMS Gateway etc. through custom coding (scheduler, plugin etc.) and third-party applications (like Dynamics Connector, Power MailChimp etc.)
• Creating web jobs in Microsoft Azure
• Developing Custom workflows and Actions
• Interacted with business users and documented Business Processes, Functional Specifications for CRM implementation
• Prepared and reviewed User Manuals for the End users and trained the key business users
• Handling the clients and end user . Reviewing user manuals and test cases
• Lead status meetings, identified project risk and mitigation strategies, communicated status and risk issues to stakeholders.

TECHNICAL SKILLS:

Languages: C#.Net, C, C++

Web Technologies: HTML, ASP.Net

Scripting: JavaScript

Databases: MS SQL Server

CRM Products: MS CRM 4.0 / 2011/2013/2015/2016/ D365

Reporting Tools: SSRS and Crystal Reports

Integrations: WCF Services, Dynamics Connector, Scribe, SSIS

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Designing and developing Violence to Staff, Trees and Woodlands, Estate Walkabout modules.
• Designing SLA process for Violence to Staff and Estate Walkabout modules.
• Developing and Deploying web jobs in Windows Azure platform to run the application on scheduled basis.
• Developing plugins, custom workflows and actions to automate the flow.
• Developing C# class to integrate with MVC application to create Violence to Staff records in CRM.
• Performing unit testing to make sure the process according to the requirement.
• Updating the status in Team Foundation Server against the user story on regular basis for burnt down.
• Integration with Croydon citizen portal through MVC, actions, WCF and custom workflows

Confidential, Dallas, Texas

Responsibilities:

• Automate business process using business process flows, workflows and Dialogs.
• Form level customizations to handle data entry validations.
• Creating custom entities and designing forms.
• Importing master data and transactional data.

Confidential, Austin, Texas

Responsibilities:

• Assigning tasks to the team members and ensure timely completion.
• Custom JS code development to achieve required result.
• Testing the system flow to identify the defects and fix them
• Integrating with Smarty street to pin the job locations on the map.
• Custom entities to maintain the job, product configuration and technician details.
• Plugin to calculate the cost of job based on the configuration.

Confidential, Dallas, Texas

Responsibilities:

• Written Plugin and Custom JS code development to achieve required result.
• Create buttons on Ribbon using Ribbon Workbench.
• Configuring Security Roles and performing role-based testing.
• Workflows to send timely alerts to customer and management.
• Fixing the post upgrade issues like scribe integration failure after upgrading to Dynamics 365.

Confidential

Responsibilities:

• Understanding the requirements and analyzing the system.
• Developing plugin for escalation process for SAMA cases.
• Root cause analysis of the issues and providing a fix.
• Integration of CRM with customer complaint portal to log in cases.

Confidential

Responsibilities:

• Understanding client Business Requirement and mapping them in to CRM system
• Analyzing the existing system and design the best possible solution to implement tasks
• Preparing project plan and make sure the activities are completed in adherence to the planned dates.
• Preparing functional documents and giving necessary inputs to the team to get the necessary outcome
• Developing plugins to calculate the case resolution duration and Capturing the number SLA breach days
• Preparing and verifying test cases.

Confidential

Responsibilities:

• Understanding client Business Requirements and mapping them in to CRM system
• Identifying the integration areas for MS Dynamics CRM and Dynamics Axapta.
• Installation and configuring of MS Dynamics CRM.
• Installing MS Dynamics connector for CRM and AX and configuring the mappings.
• Creating WCF service to communicate with AX system, to Create and Update data to and from both CRM and AX.
• Hosting WCF services in IIS.
• Plugins to consume AX service, Update Tenders, create child tenders for a given tender, generate auto number for Customer and Tenders.
• Workflow to achieve copy functionality for tenders, triggering alerts, creating tender history.
• User, Testing the system and Preparing User Manuals,
• Script to auto calculate, the dates on the tender form on conditional basis.
• Creating Charts and Dashboards tailored to suit the customer requirements.
• Report to display the list of awaiting tenders with specified coloring schema for background and text.
• Security Role and Privileges.

Confidential

Responsibilities:

• Understand the client Business requirements and manage the team
• Worked on CRM-NAV integration. Identifying the entities and fields for integration and working closely with NAV Team for successful integration
• Identifying the common entities and Business Process Flows that can be used across multiple modules
• Developed Plug-ins and workflows
• Involved in customization, testing and deployment of Microsoft Dynamics CRM
• Worked on IFD configuration
• CRM on-premise installation. Maintaining the customizations backup
• Worked on Sitemap Customization & Ribbon Customization
• Upgrading the CRM instance from and migrating from Online to On-Premises

Confidential

Responsibilities:

• Worked on Case and Event Management.
• Integrating CRM 2013 with CRM 4.0 through web service.
• Configuring Outlook CRM for synchronizing appointments and Cases.
• Worked on Sitemap & Ribbon Customization

Confidential

Responsibilities:

• Configuring and Customizing CRM system.
• Workflows to trigger alerts on timely basis.
• Outlook configuration for MS CRM on-premise.
• ADFS configuration

Confidential

Responsibilities:

• Understand the client Business requirements and choose the best possible approach to implement the business logic within CRM system.
• System Design and Development.
• Show and Tell to end users and in corporate the necessary modifications as to the end users suggestions, abiding to the initial requirements.
• Preparing user manuals and train the end users

Confidential

Responsibilities:

• Requirements gathering.
• Analysis and design CRM.
• Web-portal hosting on the server.
• Web-portal integration to display customer data.
• Worked on Sitemap & Ribbon Customization.

Confidential

Responsibilities:

• Entity and Form customizations.
• Discount calculations at different levels like Products, Pricelists and Business Units.
• Data import for different Business Units.
• Creating Business Unit specific pricelists and pricelist items .

Confidential

Responsibilities:

• Involved in creation of cardiac case dialog, Add Case time dialog and dialog to add care indicators and care options to the case.
• Form and Ribbon customizations to hide or display buttons and tabs on the forms based on the logged in user privileges.
• Communicating with the business users on daily basis to get the requirements.

Confidential

Responsibilities:

• Project & Resource Management
• Gathering requirements
• Creating Role based and configurable dashboards
• Determining the initial process design, flow logic and rules
• Designing user based and departmental based workplaces
• Generating Reports