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Oracle Functional Analyst, Production Support Lead Resume

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PROFILE SUMMARY:

  • 20 Years of IT experience performing different roles mainly Oracle Application Functional Analyst, Production Support Lead, Tester and Project Manager.
  • Hands - on involvement in business requirement gathering, GAP analysis, process mapping, solution design, setups/ configurations, Production Support, Self and Peer Testing and User training.
  • Experience in Oracle Applications Modules such as Financials, Supply Chain Management, Manufacturing and CRM.
  • Excellent analytical and Problem-Solving skills with regards to Production Support function.
  • Experience in working with customers from United States, Hong Kong, Belgium. This involve all phases of system lifecycle such as Implementation, Upgrade, User Training, Production Support and Enhancement.
  • Thorough understanding of all phases of Software Development Life Cycle with excellent quality orientation focused on CMM Level 5 processes.
  • Certified ITIL Foundation
  • Fair understanding of LEAN methodology with respect to process improvements.
  • Experience in Estimation, Project and Resource Planning and Risk Management.
  • Strong team leadership, client relationship and communication skills.

TECHNICAL SKILLS:

Oracle Technologies and Programming Languages: SQL, PL/SQL and Workflow 2.6

Defects Management Tools: Mercury and HPQC

Tickets Monitoring Tool: ISMP (Information Service Management Portal

ERP Modules: Oracle e-business Suits (ERP) modules with Release 11i and R12 (2 years in PO, AP, GL)

PROFESSIONAL EXPERIENCE:

Confidential

Oracle Functional Analyst, Production Support Lead

Responsibilities:

  • Requirement Gathering, Writing Functional Specifications
  • Writing test plans in accordance with functional document
  • Production Support (following ITIL process)
  • Self and Peer Testing (Functional/ Integration)
  • Documentation on the repetitive incidents and problems
  • Knowledge transition across teams and to User community
  • Team building, Project Planning, Tracking and Status Reporting
  • Estimations, Resource Management and Allocations
  • Invoicing
  • Managing the stakeholder expectations and Escalations
  • Performance Appraisals

Confidential

Oracle Functional Consultant/ Production Support Lead

Responsibilities:

  • Involved in requirement gathering, Solution Design
  • Documentation of RD20, Gap Analysis, MD050 and BR100
  • Writing test plans and involved in Self and Peer testing.
  • Project and Resource Planning, Status Reporting, Monitoring and Issue Escalation
  • Deliverables Review
  • Setup system and performed CRP.
  • Training business users after implementation

Confidential

Oracle techno functional Consultant/ Production Support Lead/ Onsite Coordinator

Responsibilities:

  • Involved in requirement gathering, Solution Design
  • Created Analysis and Data Mapping Documents for the existing transactions.
  • Production Support for iProcurement, Purchasing, iExpense and AP modules
  • Training to NYSE Business users after implementing the systems
  • Project Tracking and Monitoring, Issue Escalation after go live of the project.

Confidential, Albany

Oracle Technical Developer/ Team Leader

Responsibilities:

  • Involved in the Requirement Analysis
  • Development/coding/ testing activities using PL/SQL and Workflow builder.
  • Presentation on new solution to business users

Confidential, Philadelphia

Oracle Technical Consultant/ Onsite Coordinator

Responsibilities:

  • Involved in development/coding activities for new enhancement
  • Requirement gathering / understanding the existing Business process
  • Document creation of existing and new process

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