OBJECTIVE:

P/T Advisory, Corporate objective consultant

PAST SUMMARY:

• 35 years’ experience as an IT Project Manager+ in Supply Chain, Finance, Pharmaceutical, Secular, Technology, Telecommunication, Local, State, and International Government sectors.
• FULL SDLC Delivery.
• Reported to CIO, worked with Executive level.
• Provided Project Plans, Resource costs/planning, conducted meetings, problem resolution and status reports.
• Researched the financial DW for potential breaks in feeds, table/view optimization, and the metadata dictionary.
• Conducted and reported on usage of HP’s OLAP reporting tool.
• Provided a roadmap to solve the inefficiencies of HP’s DW backend processing and reporting inaccuracy.
• Used MS Project Server 2010 and proprietary project management tools.
• Discovery and analysis of current state for BPR presentations.
• Collected current state templates, SOW,s SLA’s RFP’s for analysis.
• Conducted interviews with sales, IT implementation, and executive management
• Created and presented Viso diagrams, process re - engineering flows and options for efficiency improvement.
• Reported to owner, worked at Executive level, limited resources.
• Real Local Pages-Led the CRM functional and business teams to develop lead list automation. Partnered with 3rd party vendors for cloud integration.
• Documented, analyzed, recommended the complete lead-to-cash life cycle.

TECHNICAL (PM):

• AsteriskBackend ftp, automated scheduling, encryption, real time and batch processing tools.
• Operational support
• Oracle Developer 7.0, 8i, 11i Databases, Discoverer, SFA, OFA, and other OLAP/ROLAP
• Bolt-ons
• ANSI -C
• MS SQL Server, and SQL
• HTTP, Java, VB and IDE (Integrated Development Environments)
• VR (Voice Recognition)
• Siebel Call Center
• MS Office, Lotus
• TTS (Text To Speech)
• Many other tools as needed, learned or re-used.
• UNIX/Linux, shell scripting, some administration.
• XML and VXML
• LAMP (Linux Apache MYSQL PHP .prl)
• Java

TECHNICAL SKILLS:

Project Platforms: Application Development - SDLC BI/DW, Call Centers, CRM, Data Centers-Disaster Planning/Recovery, Migrations, Oracle ERP-Financials, IVR-ACD-VACD, R&D, SQA, and SCM.

Project Management: Client and Vendor Management, Operational Support, Project Management Office - Portfolio Management, -Sales Consulting, and RFP’s and SOP’s.

Methodologies: Agile, JAD, Oracle AIM, PMBOK, RUP, E&Y PMO, Ralph Kimball, RUP, PCI, SCRUM Training, Siebel and Waterfall. Proficient with MS Project Server 2010 and proprietary project planning/tracking/reporting/resource management tools.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Managed LAMP developers, QA,BA Analysts, and third party vendors to develop integration with CLEC’s, AHC’s, Lead databases, call centers, sales/marketing and finance.
• Used MS Project Server 2007.
• Led JAD sessions for IVR and web presence improvements, delivered functional / technical documentation, SOW’s, budgets, and timelines; through go-live and production run-books.
• This also involved managing data analysis/reporting, data center migrations and monitoring, SOP’s, MSA’s and SLA’s.
• Product and account management, CRM and call center best practices leader; other duties as assigned.
• Proficient with ETL, DW, client portals, end to end testing, backend batch, ftp, encryption, real-time process design and testing in a LAMP and Zend IDE environment.
• Proficient with PM tools such as MS Project, Project Server, SharePoint, and task assignment / monitoring / reporting / ticketing portals.
• Used Kimball, PMBOK, and Waterfall Methodologies.
• Package selection for an internal and client portal based ticketing solution.
• Collected business requirements (scorecard methodology), interviewed vendors, and presented license, hardware and resource budgets to management. Implemented and tested the new system, wrote operational procedures, reporting templates and developed customized status, ad hoc and recurring tracking reports using Business Objects (Crystal, Server based ver. 10). Developed training manuals, run books for operations and other users (Client Services, Developers, Project Managers, Executive Management, and external clients). Platform: Application-Windows Server 2003, Database-MYSQL 5.
• Led R&D resources to develop our hosted monitoring and alerting systems.
• LAMP. Managed the Data Center migration/consolidation projects from 2 locations to 1; then led the project to co-locate a second active-active redundant data center.
• Developed checklists, procedures, conducted meetings and was involved with testing and 3rd party vendors. Used MS Project Server.

Confidential

Responsibilities:

• Managed an Oracle 11i Data warehouse design and implementation for a pharmaceutical distributor. Used Oracle AIM methodology, deliverables and conducted JAD sessions for business requirements. Used MS Project Server.
• Managed an Oracle 11i ERP and CRM/BI planning project for a finance and consumer credit card rewards company. Delivered AIM documentation, presentations, budgets and MS Project plans.
• Used Oracle AIM and Waterfall Methodologies. Delivered a global ERP implementation plan with budgets, timelines, requirements, risk and gap analysis.
• Managed BI/DW, CRM, ERP HR and SCM Oracle implementations. Industry Sectors: Distribution, call centers, credit, finance, entertainment, government, manufacturing, and supply chain.
• Used Oracle, Siebel, PMBOK Methodologies. Used MS Project Server

Confidential

Responsibilities:

• Prepared general ledgers, financial statements, tax returns, and involved in electronic data migration projects.
• Owned a security and computer hardware/software distribution company.
• Developed SCM software solutions in the security hardware wholesale distribution vertical.