TECHNICAL SKILLS:

Word Processing Software: Microsoft Office 2010,2007, 2003, XP, 2000, MS Word 95/97, WordPerfect 4.2, 5.0, 5.1, 6.1,7.0, WordPerfect Suite X15, AmiPro, Sun Office

ERP/Databases Applications: Oracle R12 eBusiness Suite Financials and HCM, SAP HCM, SCM CRM Financials, Oracle PeopleSoft 9.2, 9.1,9.0, 8.9, 8.8, 8.43 Financials, Prism, Momentum, Supply Chain Management, Customer Relations Management, HCM, HRIS Base Benefits Recruiting, Procurement, General Ledger, Accounts Receivable, Accounts Payable, Materials Management, PeopleSoft Banner, Order Entry, Order Fulfillment, Budgeting, Projects, Billing, Purchasing, Asset Management, Student Administration, Grants, Cash Management, Inventory, Oracle Financials Suite 11i, 10x, FoxPro, Crystal Reports, FMS, Access, Lotus Notes, autoVATS5.0, Dbase, Paradox, Personet, Iris, IRIMIS, HEAT

US Federal Government: SMART, WebGram, Cable Express, DS Security Briefings, TATC, TOMIS, OFMIS, SIPRNet, InteLink, OSIS, Coliseum, JWICS, Blue Bird, CWN, Portal X

Legal: Lexis, Westlaw, Cite Rite, Compare Rite, CaseMaster III, Nutshell, LawCruit, Case Manager 2000, Carpe Diem, Time Notes, VAX, Elite, Docs Open PC DOCs, CheckCite, FullAuthority, Westmate, Ingres, ProForma, Jurisoft CheckCite, SmartPatent, Pike & Fisher FCC Forms 1997, Matthew Bender Authority, Legal Solutions Plus, Hot Docs. ChemDraw 4.0, CCH Performs Plus II, CaseStream, Deal Proof, Live Note, Concordance, Case Manager 2000

Instructional Development Tools: Oracle User Productivity Kit, PeopleSoft User Productivity Kit, Global Knowledge On - Demand, SABA Learning Management System, Adobe Captivate eLearning, RoboHELP

Desktop Publishing: PowerPoint, Harvard Graphics, CorelDraw, MS Publisher, Visio

WEB Development: MS FrontPage, PageMaker, Hot Dog, Lotus Learning Space, Open Space, DreamWeaver, Macromedia Flash, Borodino, OnDEMAND, Captivate, Snag IT

Project Management: Lotus Agenda, Microsoft Project, PeopleSoft Projects

Platforms: Windows XP 2000, NT 4.0, Novell, Banyan, Windows 95/98, DOS, & Windows 3.11, Citrix, Active Directory

Spreadsheets: Excel, Quattro Pro, Lotus 1-2-3, QuickBooks Pro

WEB Communication: MS NetMeeting, Lotus Sametime, America Online, VPN, Citrix Server, WebEx, SharePoint

PROFESSIONAL EXPERIENCE:

Oracle Senior Functional Analyst/ Oracle University Instructor

Confidential

Responsibilities:

• Order Management
• Inventory
• Accounts Receivable Fundamentals
• Financials Overview - Federal
• Financials Overview - Commercial
• Procure to Pay Life Cycle
• Procurement Fundamentals iProcurement Fundamentals
• Accounts Payable Fundamentals
• General Ledger Fundamentals - Federal
• Asset Management Fundamentals iExpense Fundamentals (r12)
• Oracle R12 Sub-ledger Accounting
• Manager Self Service
• Employee Self Service
• Position Manager
• Workforce Performance Management
• Human Resources
• Advanced Benefits
• Labor Distribution iRecruitment
• Compensation Workbench
• Global Core HR
• US Federal HCM
• PeopleSoft Financials 8.0 - 9.2
• PeopleSoft Human Capital Management 8.8 - 9.2
• Purchasing
• Payables
• Receivables
• General Ledger
• Grants
• Order Management
• Asset Management
• Inventory/Warehouse Management
• US Federal Financials
• Manager Self Service
• Employee Self Service
• Workforce Administration
• Base Benefits
• Performance Management eRecruit eBenefits ePerformance
• Human Resources
• Candidate Gateway
• Talent Acquisition Management
• US Federal HCM

Post Go-Live Support/Trainer/UPK Developer

Confidential

Responsibilities:

• Tasked with providing Oracle R12 HCM, Financials training and UPK development for all county employees in the following courses
• Manager Self Service, Employee Self Service, Labor Distribution, Payroll, Core Human Resources, iRecruitment, Oracle Advanced Benefits, Performance Management, iProcurement, Asset Management, and Purchasing.
• Provided training for over 1600 county employees. Developed computer-based training for all 10,000 county employee’s to access Employee Self Service.

Testing Team/Training/Change Management Consultant

Confidential

Responsibilities:

• Responsible for the development of courseware and course delivery for all Confidential staff implementing Oracle R12 eBusiness Suite.
• Using the ADDIE methodologies develop courseware and change management.
• Addressing areas of the business process gap/fit and impact analysis, change readiness and risk assessment/management.

HCM Functional/ Helpdesk Training Lead//Consultant

Confidential

Responsibilities:

• Responsible for development of UPK's and training for both the Financial, Student Banner, Benefits Administration, and HCM modules.
• Lead training effort by presenting training courses to university personnel as well as creating a change management effort to improve user acceptance and adoption by developing a relational top down approach.
• Currently lead developer of Computer Based Training using Oracle’s User Productivity Kit.

Conference Facilitator/Trainer

Confidential

Responsibilities:

• Present soft skills training courses and conferences to federal government employees from all agencies and departments.
• Teaching a myriad of sessions ranging from one to five days in length.
• Deliver keynote address at yearly motivational conferences for administrative staff.
• Responsible for speaking at career development women, and professional development, leadership and management discussions .
• Serve as a speaker for warriors transitioning from Military to civilian life.

Help Desk -Training Lead//Consultant

Confidential

Responsibilities:

• Led training effort of the Office of Justice Programs IT support contract for the Office of the Chief Information Officer.
• Also served a helpdesk manager and responsible for managing both the GMS and OJP helpdesk Tier one staff, OJP Tier two helpdesk staff, as well as the phone helpdesk staff and administrative assistant.
• Draft team training guides, process flows, operational and desk reference guides.
• Conducted in team training sessions such as customer service, phone etiquette, troubleshooting helpdesk calls tier 1 support, remote access training and VIP support.
• Develop as need ongoing management reports for program manager.
• Responsible for leading effort to close over 700 outstanding helpdesk tickets to end a user support backlog.
• Implemented a separate queue for all helpdesk requests according to ITIL standards.
• Responsible for developing ad-hoc training materials for contact and federal government staff.

Federal Position Management Functional/ Testing Team/ Training Lead//Consultant

Confidential

Responsibilities:

• Lead training and change management activities for the Confidential to upgrade from PeopleSoft 7.0 to PeopleSoft 8.8.
• Responsible for assisting in developing change management materials and marketing presentation in order to receive high user acceptance of new system.
• Authored and conducted familiarization sessions demonstrating the new upgraded system to all users.
• Conducted all training class for modules Organizational Development, Workforce Development, Benefits, and Workforce Development, Workforce Administration, Employee Self Service,
• Manager Self Service, ePerformance and Recruiting.
• Taught a total of 500 users based on their roles and permissions.
• Assisted Functional and technical teams with unit and integration testing.
• Developed User Acceptance Plan testing plan and directed testing activities by providing user training to mitigate user errors.
• Developed training curriculum plans, and training delivery plan .
• Using the User Productivity kit recorded all actions to produce business process, testing, and training and job aid documents.

Operational Support/Trainer/Consultant

Confidential

Responsibilities:

• Serve as a trainer in the implementation of PeopleSoft EPM, CRM, HRMS, and SCM applications for GO-LIVE and ongoing and hew hire training.
• Developed work instructions, quick references and class exercises for “Just In Time” training.
• The audience consisted of sales, inventory, purchasing, warehousing, billing, accounts payable and receivable, and human resources.
• Conduct 12 classes teaching both the business process and software.
• Handled all change management activities and incorporated competencies into training.

Facilitator, Instructor/Contractor

Confidential

Responsibilities:

• Provide training services to various agencies in the department.
• Teaching a customized customer service course to SAMHSA representatives.
• Designed a taught a Executive Presentations course for the Emerging Leaders Program that prepares graduate students for leadership roles within the department.