SUMMARY:

• Proficient in Oracle Cloud CPQ (BigMachines), BML, Configuration & Commerce modules, Proposal Generation, Document Engine, Workflows, Email templates, Sales BOM based on Product Family and Product Line
• Talent for leading cross - functional and global program teams of onshore and offshore resources; driving successful transformations
• Proven hands-on Team Leadership ; Over 5 Years in SCRUM / AGILE Delivery environment
• Demonstrated track record execution of working with multiple stakeholders from Sales, Product & Pricing, IT, Solution Architects, Operations, Finance, Legal
• Business outcome management by collaborating with stakeholders and building trusted relationships with clients
• Consistent success with managing client expectations, implementing service improvement initiatives and communicating effectively with senior management
• Proficient in MS Project, MS Office Suite, JIRA, Confluence, Trello, Amazon Web Services- AWS Certified Solution Architect
• Team player, with strong interpersonal, Analytical & communication skills
• Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence.
• Visible presence in front of Management and Customers

PROFESSIONAL EXPERIENCE:

People and Program Management - Oracle CPQ Consultant

Responsibilities:

• Coordinated and led multiple teams from sales, product, IT, and service delivery to install Oracle cloud CPQ (BigMachines) for Confidential ( Managed Hosting, Enterprise Cloud, Managed Cloud Products )
• Successfully migrated multiple products to Oracle CPQ ( Revenue base of over $100 Mill )
• Accomplished Product, Parts, Pricing configuration for new products and parts
• Created new tax approval workflows, new proposal documents, credit and audit compliance workflows by creating new BML utilities and custom tables; creation of Sales BOM based on Product Family, Product Line
• Headed product and process transformation, increasing sales productivity with 23% reduction in time to quote
• Administrator of all privileges for all users across organization
• Configuration of new parts and associated multiple pricing books, Discounting, Custom parts/Bundles Approval flow, Periodic FX Rates Upload
• Enabled team to identify and implement strategies that improved customer experience ( reduced clicks ) and reduced support cost ( more self-service )
• Oversaw with hands - on leadership, efforts to reduce 3rd-party billing, support, and service delivery cost $1M+ through enterprise-level systems integration across multiple acquisitions.
• Migrated 300 users from 3rd-party tools to Confidential tools for ordering-to-billing activities.
• Consolidated multiple ordering and billing systems into single ordering to billing process workflow

Confidential, Colorado Springs, CO

People and Program Management

Responsibilities:

• Led team of developers and Test resources to Support Oracle CPQ instance (BigMachines) of Confidential
• Hands on ownership of configuration, commerce and workflow changes for discount, operations, tax team.
• Hands on configuration of new parts, pricing book based on Commercial or Public Sector customer and Customer legal entity ( US, EMEA, Asia Pacific ), Sales BOM based on Product Family, Product Line
• Introduced electronic signature that reduced 3 days from customer signing contract
• Owned configuration, commerce and workflow changes for discount, operations, tax team.
• Directed development of Single Sign On with Salesforce.com (SFDC) tool to streamline login for sales users into Quoting engine . Prioritization of development changes and delivery in AGILE approach
• Administrator of all privileges for all users across organization
• Oversaw development to introduce electronic signature to reduce multiple days from contract signing
• Took over management of development and test team to Support Oracle CPQ instance (BigMachines) of Confidential for Colocation, Managed Hosting, Enterprise Cloud products
• Saved $8M annually in operating costs over 3 years by expediting introduction of new products and services through leadership and delivery of first SCRUM and Agile pilot for Confidential Business unit involving large state government contract.
• Earned CIO for, reducing custom development by teaming with sales in standardizing offerings and service delivery while leading programs for clients with annual commitment of $25 Mill.
• Functioned in vital leadership role in streamlining products for small and medium business (SMB) market segment, supporting 70+ IT systems decommissioning over 4 years and processes standardization across NA, EMEA, and APAC regions.
• Established reputation as go-to problem solver for delivering solutions to complex IT architecture issues; nominated by Vice President for Confidential IT Architecture Program for overhauling enterprise IT infrastructure.
• Directed and mentored IT resources in migration of 17 on-premise IT systems to Amazon Web Services (AWS), reducing on-premise system support with significant decrease in time needed to procure required services, virtual servers, and software (almost by a factor of 10).
• Decreased enterprise customer post-production tickets 30%

Confidential, Colorado Springs, CO

IT Management

Responsibilities:

• Coordinated with business, IT, and marketing teams to deliver superior customer experience by creating formal PMO for prioritizing projects and allocating resources and partnering with Product Marketing to devise strategies for delivering enhanced functionality to users.
• Implemented 20+ projects, moving project forward and meeting milestones on time by effectively multitasking and resolving conflicts between team members, stakeholders, and groups while leading team of project managers, IT and business leads, developers, and analysts from multiple time zones and IT domains.
• Reduced operating cost, leading team of developers in integrating IT tools and services to consolidate HP's Confidential s from 50+ offices to less than 5 in US.
• Reengineered organizational processes, decreasing rework post-delivery by ensuring involvement of finance and operations early in project planning and opening avenue for user input at beginning stage of program management.
• Built positive relationships with stakeholders from around the globe by blending strong interpersonal skills with sensitivity to cultural differences while serving as IT representative for consolidation activities during coordination of deliverables for international business community, which included extensive travel across US, Europe, and Asia.