Project Manager, Field & Service Support Resume

SUMMARY

A personable, diplomatic, and enthusiastic project manager who has familiarity in an organization’s momentum of growth, process improvements, and ambiguous change.
She is well versed in the SDLC, waterfall, Agile,Scrum, and PMBOK methodologies utilized across many business and IT organizations.
She acclimates quickly and successfully, working both autonomously and equally thrives amid her peers in cross - functional team dynamics; being influential on key business and technical decisions.
She is also customer service driven as she aims towards project delivery and completion, always keeping her clients and customers continually informed and updated.
She is a constant learner and is now seeking a position with a progressive company ready for their next phase of growth.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Project Manager, Field & Service Support

Confidential

Responsibilities:

Partner with subject matter experts and system owners to align and achieve operational objectives by preparing and managing action plans; submitting change management requests to reduce risk impacts and project scope creep.
Ensure all on-board video surveillance system (OBVSS) installations for assigned vendors meet APTA, state, local, technical and legal requirements; and adhere to onsite and/or offsite installation inspection guidelines.
Efficiently coordinates with cross-functional teams such as field services, customer support, operations & procurement, sales operations, product management, quality assurance & control, and third parties/vendors to define scope of mobile on-board video surveillance system projects
Manage subcontractor schedules, installation plans, facilitating equipment delivery onsite, including client approvals and sign off of each system install.
Ensure consistent billing and financial reporting at project levels by following GAAP best practices by generating, auditing, and mailing invoices to clients and coordinate subcontractor invoice payments.
Acts as change agent and works to facilitate change ensuring all parties are informed of the impacts of schedules, deliverables, budget impacts, and installation completions.

IT Project Manager

Confidential

Responsibilities:

Collaboration within the Information Technology Services Delivery group of AAG. Driving facilitation of IT projects that focused on Virgin America Airlines integration with Alaska Airlines Group.
Worked in partnership and cross-collaboration with IT leadership and other key project teams towards meeting program integration goals.
Monitored and tracked project progress through weekly team meetings and conference calls, and providing open communication channels to address project blockers, issues, and risks via Smartsheet.

Program Manager

Confidential

Responsibilities:

Drove accountability across multiple team dynamics throughout the various technical projects that supported the retail and corporate infrastructure of Savers organization. Supported and advocated for the $3-$5 million-dollar budget . This includes networking and cabling at retail store level, data server and storage upgrades, security compliance projects adhering to industry standards, and more.
Owned the implementation and roll out of IT deliverables for all new store development and retrofits, encouraging cross-collaboration of team members across work streams from store operations, construction, networking, desktop, service desk, and external vendors.
Partnered with senior IT leadership to create and execute project plans in support of yearly initiatives for improving enterprise-wide platforms and performance redundancy; establishing roadmaps, outlining acceptance criteria, and defining key milestones for each project.
Managed and monitored risks and impacts of each project by continual team member engagements in meetings, stand ups, and conference calls addressing and mitigating resource availability, time constraints, scope creep, and budgetary concerns.

Solutions Delivery Manager

Confidential

Responsibilities:

Solutions Delivery. Highly involved in the change management of technical projects between business groups and software engineering department. Key projects established for the company's 2015 strategic initiatives which include application upgrade and enhancements that support the core of Savers retail stores.
Owned and established the account management of each project, working with business stakeholders on requirements gathering and project scoping at project inception to post activities.
Drove the communication plans with engineering team throughout SDLC and project lifecycle. Raising risks and addressing blockers in agile environment as Scrum Master in daily stand ups and triage.
Produced project documentation in adherence to project management and SDLC industry standards with MS Project, Jira and TFS issue tracking, Visio workflows, and PowerPoint presentations.

Business Project Manager

Confidential

Responsibilities:

Contributed to the Distribution Services Group of Safeco Insurance. Managing multiple legacy software projects that directly impact agent-to-customer business.
Collaborated with IT & Business stakeholders to release updated and new functionality on agent-facing application portals and tools within tight project timelines.
Monitored and tracked project progress through weekly team meetings and conference calls, and providing open communication channels to address project blockers, issues, and risks using waterfall methodologies.
Reported project status in forms of PowerPoint slide presentations and reconciling other project documentation in project SharePoint sites and portals.

Project Manager

Confidential

Responsibilities:

Guided the implementation of technical features and services across Providence Health & Services' Road 2 Retirement, Service Retirement Office Administration, & Mobile web applications which impacted 8,000+ active participants and $100+ million in investments.
Worked with development and QA teams to maintain project status and ensure project completion using Agile and Scrum methodologies.
Established and maintain communication channels which include cross-team collaboration between Product Managers, Benefit Specialists, Portfolio Fund Managers, and Engineering teams ensuring that all requirements and specifications are met upon deployment.
Drove and maintained release planning by monitoring and tracking progress of sprint planning and release cycles using Target Progress.
Facilitated scheduling for user acceptance testing, demos, and training sessions with Providence Benefit Specialist teams.

Project Manager

Confidential

Responsibilities:

Co-led the Billing and Reseller product team through complex technical projects applying agile and scrum methodologies. Core emphasis on payment processing environment and third-party integration that achieved fraud and risk reduction initiatives which affected $300+ million annual revenue stream.
Partnered with technical lead to create and execute project plans of critical impact on end users of 1600+ websites; establishing roadmaps, outlining acceptance criteria, and defining key milestones for each project.
Drive a team of developers, focusing on time management & developer productivity through time-boxed iterations; utilizing JIRA/Confluence to guide progress.