Oracle Identity Management System Analyst Resume

OBJECTIVE

To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service.

SUMMARY

PROFESSIONAL EXPERIENCE

Oracle Identity Management System Analyst

Confidential

Responsibilities:

Provide Provisioning and Access Management support for Enterprise Systems Oracle Identity Management and Oracle Fusion.
New User Account Creation
New User Account Activation
ID password Issuance
Assignments and Changes
Account lifecycle changes
Account transfers and moves
Okta System Administrator
Duo Security Administrator
Creating job roles in Oracle Fusion
Active Directory Administrator
Oracle 11i Administrator
Oracle R12 Administrator
Troubleshooting user errors in Oracle systems.
Microsoft Exchange Office365 Administrator
Updating user permissions in Oracle Systems, Exchange, and Active Directory
Provide Tier 2 support for issues with MS O365
Provide Tier 3 support for Provisioning and Access Management Issues
Knowledge of Directory synchronization in the cloud.
Knowledge of Exchange, Office365 related to user provision issues.

IT Operations Center / Network Operations Agent

Confidential

Responsibilities:

Monitor and Support up to 6000 restaurant devices including Routers, Servers, and PCs.
Monitor and Support restaurant applications.
Respond to monitoring alerts quickly by troubleshooting down servers and critical services.
Proactively correlate and identify monitoring trends to prevent network and system problems from occurring.
Create Service Now Incidents for events that will need further troubleshooting.

Service Desk Agent

Confidential

Responsibilities:

Troubleshooting network connectivity between POS, Servers, and Internet Provider
Working with users to diagnose problems with POS terminals, printers, and kitchen production systems
Assisting locations with their cash and inventory management concerns
Troubleshooting iPad, iPhone, and Andriod devices
Tier 1 level troubleshooting knowledge for proprietary software

Network Support Engineer

Confidential

Responsibilities:

Responsible Level 1 Network problem diagnosis and escalation for customers
Monitor and filter automated alerts for key Confidential customers. (Nimsoft, PRTG, and Monolith)
Troubleshooting Cisco device network issues

Field Service Tech

Confidential

Responsibilities:

IT Help Desk support for Windows XP, Windows Vista and associated software
Desk side support for Windows users and computers
Responsible for setting up Dell OptiPlex Desktops and Dell Poweredge servers for clients