Oracle EDQ Consultant Resume

PROFILE:

I have extensive expertise, in - depth technical knowledge and experience gained from working for 20 years and more recently as a freelance Oracle EDQ Consultant.I was the Support Global Technical Lead and Advanced Resolution Engineer. I delivered excellent customer service whilst working under pressure and ensuring that all critical situations were managed efficiently and thoroughly while hitting deadlines for both the customer.

KEY AREAS OF TECHNICAL EXPERTISE:

Oracle Enterprise Data Quality (EDQ)
Oracle Watchlist Screening (OWS)
Oracle Database software and tools on multiple platforms including Windows and Linux
In-depth knowledge of email systems operation and protocols including SMTP, IMAP, sendmail and DNS

KEY SKILLS:

In-depth understanding of EDQ processing including ‘Profile and Audit, ‘Parsing and Standardisation’,and Case Management
In-depth understanding of OWS processing and troubleshooting including list download and preparation, Sanctions and PEP screening, and Match Rule configuration
Highly developed troubleshooting and problem solving skills
Team leadership and management experience
Adept at learning new skills and technologies quickly
Excellent written and verbal communication skills
Versatile and adaptable
Strong team player

PROFESSIONAL EXPERIENCE:

Oracle EDQ Consultant

Confidential

Responsibilities:

Responded quickly and positively when new EDQ work was requested
Managed conflicting priorities with minimal supervision ensuring that all project milestones were met
Engaged with key stakeholders to define the data quality business rules ensuring that the developed solution met their needs
Liaised with the data migration team to develop and test the cross-validation rules
Trained the data migration team on how to develop and test their own EDQ code
Worked closely with other team members to develop and test the data reconciliation tool
Produced detailed documentation of EDQ processes and integration architecture

Oracle EDQ Consultant

Confidential

Responsibilities:

Verification of the client’s system architecture to ensure it met their business needs
Troubleshooting and resolution of performance issues
Delivery of EDQ to end users.

Contract Oracle EDQ Consultant

Confidential

Responsibilities:

Ensured that all migrated data was correctly mapped between the source and target systems - this was particularly important as we were dealing with pharmaceutical data
Ensured that the Confidential and client project managers were kept fully
Produced high-quality documentation of the system design and a detailed user guide
Conducted workshops to train end users in the usage of the new application
Ensured that the EDQ solution was well written and understandable by including comments within the processes and using a standard naming convention

Principal Support Engineer

Confidential

Responsibilities:

Assisted customers in the debugging of critical EDQ and OWS issues
Achieved consistently high assessments in annual appraisals regularly exceeding the level of performance required in the areas of technical expertise, troubleshooting and customer satisfaction
Wrote and published articles in Oracle’s global technical knowledge base which enabled customers to quickly find solutions to technical issues without needing to raise a support request
Increased customer satisfaction and reduced problem resolution time by other engineers in the use of diagnostic troubleshooting methodology
Increased team productivity by conducting workshops and 1-1 sessions sharing in-depth technical product knowledge and troubleshooting skills
Handled customer escalations in a timely and professional manner engaging management and technical resources from other teams as necessary.

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